BA seat shifters
Jan 24, 15, 7:24 pm
#1
Original Poster
Join Date: May 2014
Location: London
Programs: BAEC Gold, Carlson Gold Elite, Accor Platinum, SPG Gold, Marco Polo Gold
Posts: 273
BA seat shifters
Booked BUD-LHR in CE about 10 months ago (only booked in CE to select row 1, otherwise would select ET exit row) only to find we are bumped to row 2 for tomorrow's flight.
"Operational reasons"
I'm Gold and the OH is Silver. Is this normal?
"Operational reasons"
I'm Gold and the OH is Silver. Is this normal?
Jan 24, 15, 7:36 pm
#2
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,907
I was given that bs excuse once when getting moved out of 62K for an obvious BA staffer. I told them I wasn't aware that there were different UD configurations
Jan 25, 15, 2:49 am
#7
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 18,405
This seems unusual but I wouldn't be jumping to conclusions why you were moved, it wouldn't be done just to upset you.
Please let us know the reason once you have the facts.
Please let us know the reason once you have the facts.
Jan 25, 15, 3:01 am
#8
Original Poster
Join Date: May 2014
Location: London
Programs: BAEC Gold, Carlson Gold Elite, Accor Platinum, SPG Gold, Marco Polo Gold
Posts: 273
We have been bumped because a member of crew has requested a specific seat. I have been reminded of the terms and conditions regarding seating, so that has properly put me in my place.
Wonderful. If I treated my customers like this I would be out of business, or more likely be fired and sued (not necessarily in that order).
I am, in this case, a DYKHUIA (Don't you know how unimportant I am). I shall be considered lucky not to be in the cargo hold.
Jan 25, 15, 3:07 am
#9
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
I have the facts from customer service.
We have been bumped because a member of crew has requested a specific seat. I have been reminded of the terms and conditions regarding seating, so that has properly put me in my place.
Wonderful. If I treated my customers like this I would be out of business, or more likely be fired and sued (not necessarily in that order).
I am, in this case, a DYKHUIA (Don't you know how unimportant I am). I shall be considered lucky not to be in the cargo hold.
There still might be good reasons why a member of crew might need that seat. A pilot might conceivably have a physical restriction such as pins in his legs which means he needs the extra space for comfort. We may never know the answer though.
Row Two isn't so bad.
Jan 25, 15, 3:12 am
#10
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,448
Completely understand your frustration here. Despite the terms, that really is not an acceptable 'operational' reasons for a seat change. I can't think of many acceptable reason on a short haul flight why a crew member would 'need' 1C. Bearing in mind that it's now the only seat in CE with any real benefit over economy, I'd suggest having a rather stern word with Customer Relations when you get back.
Jan 25, 15, 3:12 am
#11
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 61,111
I would urge a sense of proportion, at least for the time being. It's not something that happens very often, and there may be more to this story. The one time I was moved in the last couple of years (so we're talking a somewhat low percentage of flights here) was for the partner/spouse of a staff member. And his guide dog. Now SS did call on me proactively to let me know - of course it wasn't a problem - and in the end I did sit in my original seat, so it was better handled in my case. But I really wouldn't let something like this get to you, at least at this stage.
Jan 25, 15, 3:13 am
#12
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 18,405
I'm not criticising you but I don't think the facts as given by Customer Service is correct.
It certainly wouldn't be for a off duty crewmember, I can think of a couple of operational reason why a crewmember would have to sit in row 1 but would prefer to find out from the crew themselves, please let us no the reason.
It certainly wouldn't be for a off duty crewmember, I can think of a couple of operational reason why a crewmember would have to sit in row 1 but would prefer to find out from the crew themselves, please let us no the reason.
Jan 25, 15, 3:18 am
#14
Original Poster
Join Date: May 2014
Location: London
Programs: BAEC Gold, Carlson Gold Elite, Accor Platinum, SPG Gold, Marco Polo Gold
Posts: 273
I will certainly let you all know once I have this info from the CC.
Last edited by SukiB; Jan 25, 15 at 3:30 am
Jan 25, 15, 3:52 am
#15
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 21,896
Moderator note
SukiB has shared a issue that raises its head in the forum repeatedly throughout the year. I was about to fold this discussion into the existing http://www.flyertalk.com/forum/briti...-shifters.html thread, but as that thread (originally posted 10 year ago) has grown rather long in the tooth, we'll use SukiB's experience today to restart the topic fresh.
Note, posts comparing the merits of CE versus ET have been removed so we can focus on the topic in hand.
Prospero
Moderator: BA forum
Note, posts comparing the merits of CE versus ET have been removed so we can focus on the topic in hand.
Prospero
Moderator: BA forum
