High Value Customer Upgrade ?
Jan 12, 2015, 4:30 am
#1
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High Value Customer Upgrade ?
A GCH friend yesterday delighted to have 2 CE returns to Zurich for £100 and 18,000 Avios. I looked at his booking receipt which confirmed the cost but it said "High Value Customer Upgrade" "change conditions apply" etc. I thought maybe £100 is the current RFS for two, and it seemed that 18k Avios would indeed have been the norm for ET, so apparently indeed a free CE upgrade.
Have you seen this term before and this is a random loyalty upgrade for a pax who does fly a lot, ? Or, has he inadvertently used his GUF2 ? ( I didn't like to suggest this as it would have deflated his bargain, but worse, such a waste of a GUF2 !).
Have you seen this term before and this is a random loyalty upgrade for a pax who does fly a lot, ? Or, has he inadvertently used his GUF2 ? ( I didn't like to suggest this as it would have deflated his bargain, but worse, such a waste of a GUF2 !).
Jan 12, 2015, 4:38 am
#2
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High Value Customer Upgrade appears when a GUF is used. I have the same note on the e-ticket email on my GUF'ed bookings. I suspect he has used a GUF advertently or inadvertently!
Jan 12, 2015, 4:59 am
#3
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Thanks Karfa. Definitely inadvertently used his GUF2. I'm surprised he didn't realise it during the booking process. Oh dear what a mistake, I know he intended to use to to Dubai later in the year.
Jan 12, 2015, 5:08 am
#5
Join Date: Jan 2009
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If the friend didn't intend to use the GUF2, and is sure he didn't ask for it to be applied, I'd be pushing for a free cancellation and rebooking, and asking for the call recording to be retrieved if that request is not granted.
Jan 12, 2015, 9:33 am
#9
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Thanks everyone, great FT advice as always. I have informed my friend, who has decided to stay with his Zurich booking. More money (or Avios ) than sense I think, as I know he has longhaul plans. Or, it could well be pride, as he is very unlikely to admit to a mistake, ever. And if that is the case, I hope he will quietly change the booking. My (only) rich friend may even have more than one gold upgrade I suppose, .....but he let me pay for lunch yesterday. Boo.
Jan 12, 2015, 9:37 am
#10
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Thanks everyone, great FT advice as always. I have informed my friend, who has decided to stay with his Zurich booking. More money (or Avios ) than sense I think, as I know he has longhaul plans. Or, it could well be pride, as he is very unlikely to admit to a mistake, ever. And if that is the case, I hope he will quietly change the booking. My (only) rich friend may even have more than one gold upgrade I suppose, .....but he let me pay for lunch yesterday. Boo.
Jan 12, 2015, 9:42 am
#11
Join Date: Apr 2005
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It is easy and cheap enough to cancel the booking and loose the taxes on the CE booking. Just make a new Avios booking for the European trip and the GUF2 voucher comes back into use for a long-haul redemption booking later.
Jan 12, 2015, 9:49 am
#12
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Jan 12, 2015, 10:06 am
#13
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Jan 13, 2015, 7:06 am
#14
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