Most arrogant customer service in the world
Jan 6, 2015, 4:41 pm
#61
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Simple common sense indicates that making the OP whole includes giving him the opportunity to use the instrument and not hide behind bureaucratic weasel words when the airline is entirely at fault here. Business decisions have costs, and the money BA saved by canceling this route should certainly be sufficient to monetarily fully compensate the OP. He has already spent a lot of futile time and effort trying to fix the mess BA put him into.
Bad show, BA.
Jan 6, 2015, 5:26 pm
#62
Original Poster
Join Date: Dec 2011
Location: London
Programs: BA NON flyer, LH Frequent Traveller, V/A Gold, HGP Diamond, HHonnors Diamond, GHA Black
Posts: 605
Jan 6, 2015, 5:30 pm
#63
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
The airline shouldn't hide behind rules - but passengers should use rules to get anything they are entitled to?
I also do not think there is any arrogance in a company stating that something is its final position and that it will not discuss a matter further - which is the crux of the OP's complaint from 1st post
The OP knows for certain that if there is something wrong in what BA has given that he needs to take it to MCOL
I also do not think there is any arrogance in a company stating that something is its final position and that it will not discuss a matter further - which is the crux of the OP's complaint from 1st post
The OP knows for certain that if there is something wrong in what BA has given that he needs to take it to MCOL
Jan 6, 2015, 6:18 pm
#64
Join Date: Oct 2013
Programs: BA GGL/CCR
Posts: 370
What ever happened to, "The customer is always right?" I eat many indignities and bending over backwards for my clients, (I'm a business owner,) but every single one is overcome by my margin from future business from that client and their referrals.
BA have become the Ryanair of full service carriers, and they seem to be reveling in it.
BA have become the Ryanair of full service carriers, and they seem to be reveling in it.
Jan 6, 2015, 6:29 pm
#65
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
Someone realised that the customer is not always right
Jan 6, 2015, 6:58 pm
#66
Join Date: Oct 2013
Programs: BA GGL/CCR
Posts: 370
That's absolute nonsense. If you are GGL/CCR, the airline should only say no if you are utterly abusing your position. You are talking about the top 500 tier point earners on BA. If that is 30% TP runners, then find a way to deal with it if it is a problem.
When I go to a Four Seasons or a Ritz, or a Mandarin Oriental, I never hear the word no. I expect the same from BA as a GGL/CCR. Full stop.
When I go to a Four Seasons or a Ritz, or a Mandarin Oriental, I never hear the word no. I expect the same from BA as a GGL/CCR. Full stop.
Jan 6, 2015, 7:01 pm
#67
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
That's absolute nonsense. If you are GGL/CCR, the airline should only say no if you are utterly abusing your position. You are talking about the top 500 tier point earners on BA. If that is 30% TP runners, then find a way to deal with it if it is a problem.
When I go to a Four Seasons or a Ritz, or a Mandarin Oriental, I never hear the word no. I expect the same from BA as a GGL/CCR. Full stop.
When I go to a Four Seasons or a Ritz, or a Mandarin Oriental, I never hear the word no. I expect the same from BA as a GGL/CCR. Full stop.
Do you know the entire details of what the passenger was asking for and what the airline was prepared to offer at all stages?
In relation to handling due to a cancellation, it should matter not whether someone is a once ever traveller or a Gold Guest List member
Jan 6, 2015, 7:04 pm
#68
Original Poster
Join Date: Dec 2011
Location: London
Programs: BA NON flyer, LH Frequent Traveller, V/A Gold, HGP Diamond, HHonnors Diamond, GHA Black
Posts: 605
The airline shouldn't hide behind rules - but passengers should use rules to get anything they are entitled to?
I also do not think there is any arrogance in a company stating that something is its final position and that it will not discuss a matter further - which is the crux of the OP's complaint from 1st post
The OP knows for certain that if there is something wrong in what BA has given that he needs to take it to MCOL
I also do not think there is any arrogance in a company stating that something is its final position and that it will not discuss a matter further - which is the crux of the OP's complaint from 1st post
The OP knows for certain that if there is something wrong in what BA has given that he needs to take it to MCOL
Jan 6, 2015, 7:10 pm
#69
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
I think I deserved an answer. I agreed to a refund. I used 2 vouchers that are now worthless, I asked whether I can have them back (something that was hinted but not promised by the BA agent) and instead of the sorry unfortunately we can't give them because of... I get the we will not communicate anymore.. This is what I call that arrogance..
Jan 6, 2015, 7:13 pm
#70
Join Date: Oct 2013
Programs: BA GGL/CCR
Posts: 370
maybe your expectations need changing. If the limit of what the airline is offering is less than the passenger is prepared to accept, then at some point the airline is going to get to the "take it or leave it stage" of communication
Do you know the entire details of what the passenger was asking for and what the airline was prepared to offer at all stages?
In relation to handling due to a cancellation, it should matter not whether someone is a once ever traveller or a Gold Guest List member
Do you know the entire details of what the passenger was asking for and what the airline was prepared to offer at all stages?
In relation to handling due to a cancellation, it should matter not whether someone is a once ever traveller or a Gold Guest List member
It's doubly sad for the genuinely excellent crews who try so hard to smother the pig in lipstick.
Alas, we can see.
Jan 6, 2015, 7:17 pm
#71
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
The company has a position on the most that it is prepared to offer
Either the customer is prepared to accept it or not
Not many companies will just accept to pay out whatever a customer demands
Jan 6, 2015, 7:21 pm
#72
Suspended
Join Date: Mar 2014
Location: KMIA
Programs: AA
Posts: 77
BA's CS sucks almost as much as united. i was on the phone with BA in november and got no where with the indo-call center dope who did nothing but read to me the very policy BA had violated with respect to my trip. so I asked to speak to a supervisor. at first the super seemed quite pleasant. however, after listening to my complaint she simply said, "what the agent told you stands. i'm terminating this call." she then hung up on me.
hopefully she enjoys the same treatment from other folks for the reset of her snot nosed, arrogant $#*&(^&% life.
hopefully she enjoys the same treatment from other folks for the reset of her snot nosed, arrogant $#*&(^&% life.
Jan 6, 2015, 7:22 pm
#73
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Jan 6, 2015, 7:26 pm
#74
Suspended
Join Date: Dec 2005
Posts: 9,916
There are much nicer ways for a company to say they aren't going to respond. Of course, I would have taken the email and sent it to Keith Williams "so you can see the response I received."
I would bet he would have the language changed in 2 seconds.
Jan 6, 2015, 7:28 pm
#75
Join Date: Oct 2013
Programs: BA GGL/CCR
Posts: 370