Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 15, 2018, 11:52 am
#3106
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,601
They just close down any conversation on the subject instantly via any support channel. I have complained to Al*x C**z.
May 15, 2018, 6:19 pm
#3107
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,554
BA web site (and app for that matter) horribly buggy at the moment:
- can't access my personal information (just returns to home page);
- can't list more than 3 upcoming bookings (ditto);
- can't get through to 'manage my booking' directly (ditto);
- when I circumvent the straightforward MMB (by going to another booking, then, manage other bookings) it hangs;
- all my API disappears from my bookings (frustrating on TATLs);
- app hangs on MMB.
... need I mention more?
- can't access my personal information (just returns to home page);
- can't list more than 3 upcoming bookings (ditto);
- can't get through to 'manage my booking' directly (ditto);
- when I circumvent the straightforward MMB (by going to another booking, then, manage other bookings) it hangs;
- all my API disappears from my bookings (frustrating on TATLs);
- app hangs on MMB.
... need I mention more?
Last edited by CKBA; May 16, 2018 at 12:26 am
May 15, 2018, 6:42 pm
#3108
Join Date: Dec 2005
Programs: HIlton Diamond, Marriott Gold, IHG Platinum, Southwest
Posts: 312
Unable to manage my booking, was told the problem would be fixed 10 days ago. I just came home from another trip to discover I still can't manage my booking. Again, I am told my issue will be escalated, which is BS for "we can't help you."
May 15, 2018, 7:27 pm
#3109
Join Date: Jan 2010
Posts: 3,190
Can anyone view their APIs once set? I thought this was a problem a while ago. (I guess it could have been, and not fixed... or fixed and then broken... or fixed, broken, fixed again and then broken again. Or... you get the idea!)
rb211.
rb211.
May 16, 2018, 2:22 am
#3110
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
And how many times does this happen - type in the first few letters, select the destination from the supplied drop-down, and then it says 'we don't recognise that'!
May 16, 2018, 3:01 am
#3111
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
BA web site (and app for that matter) horribly buggy at the moment:
- can't access my personal information (just returns to home page);
- can't list more than 3 upcoming bookings (ditto);
- can't get through to 'manage my booking' directly (ditto);
- when I circumvent the straightforward MMB (by going to another booking, then, manage other bookings) it hangs;
- all my API disappears from my bookings (frustrating on TATLs);
- app hangs on MMB.
... need I mention more?
- can't access my personal information (just returns to home page);
- can't list more than 3 upcoming bookings (ditto);
- can't get through to 'manage my booking' directly (ditto);
- when I circumvent the straightforward MMB (by going to another booking, then, manage other bookings) it hangs;
- all my API disappears from my bookings (frustrating on TATLs);
- app hangs on MMB.
... need I mention more?
May 16, 2018, 3:14 am
#3112
Join Date: Oct 2004
Posts: 732
Anyone else having issues with reward bookings on the BA site? Trying to book a trip via LHR and it asks about stopovers. I select 'No' and it keeps trying to force me to enter a stopover date. If I do or don't, it just takes me back to the select stopover dates.
May 16, 2018, 3:39 am
#3113
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,144
Still can't access our BA codeshare on AA, though.
May 16, 2018, 4:07 am
#3114
Join Date: Dec 2011
Location: London
Programs: BAEC
Posts: 166
'Update personal details' also now appears to be fixed. Only took them 4 weeks. Well done BA!
May 16, 2018, 9:27 am
#3115
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Can't book Qantas Business Class awards online, it keeps saying " Sorry, there’s a problem with booking this journey online. You can try selecting other flights or contact us so an agent can help you book the flights you have selected" 
May 16, 2018, 12:58 pm
#3116
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
I can log in, but as soon as I try any other page I go to the dreaded "technical problem" page. It then also logs me out. In fact, if I go to any other page - say booking - it logs me out as well. Anybody else have this?
May 16, 2018, 1:56 pm
#3117
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,752
I just finished the first leg of an iad/lhr/bcn and return. Never could access the way over and still can 't access the mmb res. for the way back in two weeks.
May 16, 2018, 2:12 pm
#3118
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,601
the future bookings are fixed for me too, at bloody last.
May 17, 2018, 12:23 am
#3119
Join Date: Jan 2007
Posts: 4,707
Can't book Qantas Business Class awards online, it keeps saying " Sorry, there’s a problem with booking this journey online. You can try selecting other flights or contact us so an agent can help you book the flights you have selected"
May 17, 2018, 12:34 pm
#3120
Join Date: May 2016
Location: UK
Programs: British Airways Executive Club Gold, Global Entry
Posts: 363
APIS still not working for me. Just tried entering details for a June TATL and all that remains when I go back in to check is the hotel address.
Then went into a July booking to add my Trusted Traveller number and now that's screwed, with the green tick gone and all passport details gone (I didn't touch them).
Flights are a while off thankfully.
Then went into a July booking to add my Trusted Traveller number and now that's screwed, with the green tick gone and all passport details gone (I didn't touch them).
Flights are a while off thankfully.