Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Apr 26, 2018, 9:23 am
#3016
Join Date: Dec 2011
Location: London
Programs: BAEC
Posts: 166
Trying to update "My Personal Information" in "Manage My Account", the website sends me to this URL:
https://www.britishairways.com/trave...b&sec=managacc
that asks me to confirm my Date of Birth. Once I enter that date, the URL gets forwarded to:
https://www.britishairways.com/trave..._gb?eId=106009
Which then gives me a "The page you requested cannot be found." error.
Sop how can I update my details online?
https://www.britishairways.com/trave...b&sec=managacc
that asks me to confirm my Date of Birth. Once I enter that date, the URL gets forwarded to:
https://www.britishairways.com/trave..._gb?eId=106009
Which then gives me a "The page you requested cannot be found." error.
Sop how can I update my details online?
Apr 26, 2018, 9:32 am
#3017
Join Date: Jan 2009
Location: Glasgow
Programs: IHG Diamond Ambassador BA Executive Club Silver, HHonors Gold
Posts: 58
I happen to know that my "your profile" was 100% complete, but after a fruitless call to a useless agent on the BA silver helpline about my missing 2000 avios Christmas bonus, I logged in and noted that it was only 90% complete. It had forgotten my phone number, so I sorted it back up to 100%.
I had to call last week about a flight change and spoke to BA holidays. The 90% thing happened again. Tried to sort it but after entering my date of birth I just get the "This page cannot be found" page.
I had to call last week about a flight change and spoke to BA holidays. The 90% thing happened again. Tried to sort it but after entering my date of birth I just get the "This page cannot be found" page.
Apr 27, 2018, 1:04 am
#3018
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,609
Any workarounds for reporting missing avios? I have the "page not found" problem, irritatingly just after entering the ticket number. You do expect the odd website glitch here and there, but something as serious as this not being fixed or acknowledged for three weeks is absolutely disgraceful.
Apr 27, 2018, 2:52 am
#3019
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,144
Any workarounds for reporting missing avios? I have the "page not found" problem, irritatingly just after entering the ticket number. You do expect the odd website glitch here and there, but something as serious as this not being fixed or acknowledged for three weeks is absolutely disgraceful.
Anyhow, I just called the Gold line on a mid afternoon which seems to be generally very quick and quieter. All done and dusted in about 8 minutes. I logged out of my BA account and the missing Avios were there. Personally this is the route I would always take, speaking to a human and the Gold line are generally quite good.
Apr 27, 2018, 10:13 am
#3020
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
i have been trying to book some flights since last night i keep getting the same msg. Originally found flights on google but I also tried going direct as well.
We apologise for the inconvenienc
Sorry
Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.We apologise for the inconvenienc
Apr 28, 2018, 3:26 am
#3021
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
BA Avios e-store page asking me to log in despite showing me logged in at the top of the page. When I do log in (again) it takes me back to the home page, and when I eventually get to the e-store landing page it invites me to join the BAEC!
Apr 28, 2018, 2:45 pm
#3022
Join Date: Apr 2007
Posts: 499
Problem booking this journey online . . .
Sorry if this had been addressed, but, for example looking at SYD-AKL using BA Avios to book on Qantas in J, why for example 10/2/18 does award availabilty show but the process will not proceed online. It does if the class is Y and it even does for the same day AKL-SYD in J. Expert flyer shows seats available in U.
Apr 28, 2018, 10:39 pm
#3023
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I’m finding that many IB flights are not showing up when searching BA for awards. I know the award seats are there because I called AA and booked one flight with them. Anyone else noticing this? It’s for intra EU flights. I guess i may just call tomorrow, but I really wanted to use avios + cash, can i do that when calling in to book?
Apr 29, 2018, 3:10 am
#3024
Join Date: Nov 2014
Location: Brisbane
Programs: BAEC Blue/Bronze, Krisflyer, Qantas
Posts: 419
I've noticed that the BA site is not showing AA availability properly. I believe it's been previously reported but sometimes the availability shows, sometime it doesn't and you have to search for the same criteria again until the results come back. Maybe IB is affected too? Having said that, LATAM seems to be showing up fine for me
Apr 29, 2018, 4:41 am
#3025
Join Date: Dec 2011
Location: London
Programs: BAEC
Posts: 166
Having spent 10 days attempting to update my address details online I decided to call them today. The agent said she didn't have authorisation to update personal details, I had to do it online. I pointed out I was calling because I couldn't update my details online due to a bug, what was I to do? She then said she was aware of the bug & it would be fixed within 24 hours. Something not right with this organisation.
Apr 29, 2018, 6:23 am
#3026
Join Date: Mar 2018
Posts: 4
Avios redemptions
Tried booking flights -355 at midnight last night via the app and came up with some sort of error message saying not available. Was trying for Nassau so tried Paris or Amsterdam and no availability there either.
Tried again a short while ago and they were luckily available for Nassau.
Anyone know why the flights were unable to book at midnight as is usually the case?
Thanks
Tried again a short while ago and they were luckily available for Nassau.
Anyone know why the flights were unable to book at midnight as is usually the case?
Thanks
Apr 29, 2018, 7:37 am
#3027
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Tried booking flights -355 at midnight last night via the app and came up with some sort of error message saying not available. Was trying for Nassau so tried Paris or Amsterdam and no availability there either.
Tried again a short while ago and they were luckily available for Nassau.
Anyone know why the flights were unable to book at midnight as is usually the case?
Tried again a short while ago and they were luckily available for Nassau.
Anyone know why the flights were unable to book at midnight as is usually the case?
Apr 29, 2018, 1:02 pm
#3028
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
That's exactly as I understand it. Midnight UK time is at present one hour too early.
Apr 29, 2018, 1:05 pm
#3029
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Sorry if this had been addressed, but, for example looking at SYD-AKL using BA Avios to book on Qantas in J, why for example 10/2/18 does award availabilty show but the process will not proceed online. It does if the class is Y and it even does for the same day AKL-SYD in J. Expert flyer shows seats available in U.
Apr 29, 2018, 2:41 pm
#3030
Join Date: Apr 2007
Posts: 499
Thank you for confirming that. I was assuming Expert Flyer should be reliable.