Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Apr 10, 2018, 3:32 pm
#2971
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Apr 10, 2018, 10:17 pm
#2972
Join Date: Apr 2018
Programs: BA, SWA, UA, AA
Posts: 1
Hi i'm new to this forum so I apologize ahead of time with any posting issues. I'm trying to see if anyone has had success booking AA award seats on BA. I see a few posts that mention the issue but I can't tell if anyone has gotten it to work. This is a last minute booking (4/13 or 4/14) and i'm not sure what to do. I know there are multiple direct SAAver flights available on AA (PHX - SLC) but nothing is showing up on BA. I called the agent and he said they've been having issues with AA availability and since he couldn't see it either he couldn't help me. He told me i'd need to book with AA, but I don't think I can do that since my miles are in my BA account. Obviously inexperienced and could use advice. Thanks!
Apr 11, 2018, 2:14 am
#2973
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,609
+1 on the error when you try to view bookings. Not obviously able to access MMB on the app either, at least it's taking more time to load than I have patience.
Apr 11, 2018, 9:46 pm
#2974
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Apr 12, 2018, 5:58 am
#2975
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
Anyone else having issues entering a valid UK mobile phone number on online checkin?
It even rejects my prefilled mobile phone number, seriously BA?
It even rejects my prefilled mobile phone number, seriously BA?
Apr 12, 2018, 8:07 am
#2976
Join Date: Jul 2009
Location: Dorset, UK
Programs: BA GGL
Posts: 635
Not as bad as being unable to OLCI due to requiring assistance or being an unaccompanied minor though which I had a fortnight ago
Apr 12, 2018, 9:15 am
#2977
Join Date: Dec 2017
Programs: BA Executive Club, Virgin Atlantic Flying Club
Posts: 7
Biggest bug is not being able to use BA.com on my phone
Some months ago, the BA app for Windows Phone ceased working. So now I should use the BA website on my phone. Trouble is, it is too slow to load and then doesn't allow me to do simple things like enter an airport to start the booking process unless I wait half a minute for the entry to convert to a list of airports, so it's far too slow to be of any practical use I've tried using a different browser (Monument) instead of MS Edge but it's no better.
So the current version of the website gets a raspberry from me - it's effectively one big bug.
So the current version of the website gets a raspberry from me - it's effectively one big bug.
Last edited by Lemeng; Apr 12, 2018 at 9:16 am Reason: Correcting typos
Apr 13, 2018, 4:20 am
#2978
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
One shortcut to your other bookings without using the 'Find My Booking' tab on the home page, is to click 'Manage My Booking" for the first booking on your list and then click 'My Other Bookings' next to the Booking Reference at the top left hand side of the page. Not ideal, but it will save a little time.
Apr 13, 2018, 3:09 pm
#2979
Join Date: Mar 2001
Location: Austin, TX -- AA Life Platinum; QF Life Silver; UA Silver
Posts: 5,462
I'm seeing no AA domestica availabilty as well. I just called and the rep said that they currently are unable to see AA award availability too. There's a problem with the communication between the two systems, and I wasn't even able to book it over the phone. She said to try to call back tomorrow and check, or possibly check online. She seemed to think that as soon as the issue is resolved it would show up online as well. But the fact that they can't even do it over the phone isn't good.
Apr 13, 2018, 11:38 pm
#2980
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Apr 14, 2018, 1:47 am
#2981
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Is anyone having the problem when you log in using your BAEC number and try to search for a pure Avios redemption, type in your origin and destination, but it would not allow you to select your desired class? In fact the dropdown list for your choice of class appears empty - there is no drop down list! Has been for me a couple of weeks now. As a result I am unable to search for Avios redemptions online, only for revenue fares.
Apr 14, 2018, 8:04 am
#2982
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
Apr 15, 2018, 11:15 am
#2983
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
Trying to nominate friends for partner card but keep getting
"Sorry, you cannot continue. You need to have a Household Account and/or a Family and Friends list to be able to select someone to nominate. Please create a Household Account or a Family and Friends list."
Of course I already have a HA and F&F list set up.
"Sorry, you cannot continue. You need to have a Household Account and/or a Family and Friends list to be able to select someone to nominate. Please create a Household Account or a Family and Friends list."
Of course I already have a HA and F&F list set up.
Apr 16, 2018, 3:46 am
#2984
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
She also said that it's been happening for the last couple of days... It's been a week already!
Last edited by ringingup; Apr 16, 2018 at 5:21 am
Apr 16, 2018, 5:15 am
#2985
Join Date: Apr 2001
Location: LON
Programs: BA Gold, LH SEN , A3*G & others less exciting that don't fit in my wallet
Posts: 1,657
Yes ... last week and yesterday ... painful .. got it both on the Desktop Site and in the App on the screen after seat choice where you're entering contact info for disruption notification etc. .. tried various combinations with 0, no 0, +44 and even a different country , but no joy .. I wondered was it some silly thing because there's multiple pax on the booking and when you try to submit it is trying to submit the lot but the others are empty ... Stupid, and bad user experience for sure ! ... If you just exit OLCI and then come back in you can get the boarding cards it seems .. couldn't get it to work any other way as I could not get past the contact info screen.