Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Aug 29, 2017, 4:13 am
#2672
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,888
Ok. My experience has been just when there wasn't availability - I would agree that a more meaningful message would be better though. Other than that I have booked a few domestic RFS over the last month and seemed to be fine.
Aug 29, 2017, 12:28 pm
#2673
Join Date: Sep 2013
Posts: 61
Ok, another update.
So I decided to kill another hour on hold with BA cuz I really needed tickets and wanted to use points so 50 mins later...
There ARE flights available.
There has been a glitch since July and the issue has been raised with IT but they have been backlogged and have not had a chance to get to it ... iow, they realised that most peeps will just buy a ticket instead of waiting an hr on the phone so are not fixing it.
ANYway, call in and of course they are going to waive the fee.
Got my ticket - not the times I wanted but there were loads available.
So I decided to kill another hour on hold with BA cuz I really needed tickets and wanted to use points so 50 mins later...
There ARE flights available.
There has been a glitch since July and the issue has been raised with IT but they have been backlogged and have not had a chance to get to it ... iow, they realised that most peeps will just buy a ticket instead of waiting an hr on the phone so are not fixing it.
ANYway, call in and of course they are going to waive the fee.
Got my ticket - not the times I wanted but there were loads available.
Sep 3, 2017, 11:55 am
#2674
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
Has the ba site just crashed?
My partner was just finishing a booking, entered the card details and got:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.5df89c50.1504461069.c033a62
I then tried a totally different booking (and different browser) as we are waiting for the Silver line, and got the same screen message.
The wait time is, apparently, a minimum of 30 minutes.
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.5df89c50.1504461069.c033a62
I then tried a totally different booking (and different browser) as we are waiting for the Silver line, and got the same screen message.
The wait time is, apparently, a minimum of 30 minutes.
Sep 3, 2017, 11:58 am
#2675
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,427
It was playing up around lunchtime, wouldn't complete a booking
Booked via the App in the end.
Booked via the App in the end.
Sep 3, 2017, 12:01 pm
#2676
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,016
I've had the "Internal Server Error Read" error message at least a dozen times while making various enquiries and bookings over the last few days.
I found that, on most occasions, pressing F5 to refresh allows you to carry on from where you were.
I found that, on most occasions, pressing F5 to refresh allows you to carry on from where you were.
Sep 3, 2017, 12:06 pm
#2677
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
As for my booking - I got further, right up to the payment stage and, it happened again. Thanks ba for your solid systems!
Sep 3, 2017, 12:27 pm
#2678
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,140
I'm hitting a block with "View Future Bookings". Been like that for c. 24h.
I notified the Twitter Team, and got the usual patronising "Try another browser" and "Clear Cookies"
I notified the Twitter Team, and got the usual patronising "Try another browser" and "Clear Cookies"
Sep 3, 2017, 12:28 pm
#2679
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
As a follow up neither booking was found by the call centre. The wait time for the reservations centre is in excess of 30 minutes so we have given up for the day. 45 minutes we will never get back.
I have just got an email from b a telling me that the booking that I was trying to make, but the Operator couldn't find any record of, has been saved and asking whether I wanted to continue or not. I decided to use the App and it got so far, then asking who was flying as it couldn't retrieve my details. You know, the ones that are in my profile for an app that I am logged into. I have definitely given up. Hopefully my partner's sale prices will be there tomorrow!
I have just got an email from b a telling me that the booking that I was trying to make, but the Operator couldn't find any record of, has been saved and asking whether I wanted to continue or not. I decided to use the App and it got so far, then asking who was flying as it couldn't retrieve my details. You know, the ones that are in my profile for an app that I am logged into. I have definitely given up. Hopefully my partner's sale prices will be there tomorrow!
Last edited by Stormbel; Sep 3, 2017 at 12:40 pm
Sep 9, 2017, 9:09 pm
#2680
Join Date: May 2014
Location: YYZ
Posts: 38
Tried searching for QR F spaces from multiple cities (CAN MEL BKK) and all came back with multiple seats, sometimes up to 8 seats available but when clicking on it this error message keeps showing up:
Sorry, there’s a problem with booking this journey online. You can try selecting other flights or contact us so an agent can help you book the flights you have selected
Is this a known glitch?
Btw BA does recognize SHA if you just type it in and click search, all flights for PVG and SHA will come out.
Sorry, there’s a problem with booking this journey online. You can try selecting other flights or contact us so an agent can help you book the flights you have selected
Is this a known glitch?
Btw BA does recognize SHA if you just type it in and click search, all flights for PVG and SHA will come out.
Sep 11, 2017, 1:01 am
#2681
Join Date: May 2015
Programs: BAEC back to silver, Flying Blue Silver
Posts: 406
Quick question, not really a bug or glitch and not quite sure if this has already been discussed but I have trouble finding the booking class in an existing booking. It used to be just a click on the flight number to get relevant info but apparently no more (??).
Sep 11, 2017, 2:32 am
#2682
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
MyFlights app [or CheckMyTrip] should help with that issue [and many more].
Sep 19, 2017, 5:54 am
#2683
Join Date: Sep 2014
Location: London
Programs: BAEC Gold
Posts: 561
Is anyone else seeing buggy behaviour on Firefox?
I tried to book a fare online over the weekend, and once I got to the payment screen, I could not proceed. Indeed both the continue and the back button within the website were not working. I tried again with the same result, then tried with IE which worked fine.
This morning I see my username is not saved in the login box.
I'm using the latest version of FF, and just to make it clear I'm not having issues on any other websites. Surely it can't be that hard to get the simple things right?
I tried to book a fare online over the weekend, and once I got to the payment screen, I could not proceed. Indeed both the continue and the back button within the website were not working. I tried again with the same result, then tried with IE which worked fine.
This morning I see my username is not saved in the login box.
I'm using the latest version of FF, and just to make it clear I'm not having issues on any other websites. Surely it can't be that hard to get the simple things right?
Sep 19, 2017, 1:14 pm
#2684
Join Date: Jan 2007
Posts: 4,707
Is anyone else seeing buggy behaviour on Firefox?
I tried to book a fare online over the weekend, and once I got to the payment screen, I could not proceed. Indeed both the continue and the back button within the website were not working. I tried again with the same result, then tried with IE which worked fine.
This morning I see my username is not saved in the login box.
I'm using the latest version of FF, and just to make it clear I'm not having issues on any other websites. Surely it can't be that hard to get the simple things right?
I tried to book a fare online over the weekend, and once I got to the payment screen, I could not proceed. Indeed both the continue and the back button within the website were not working. I tried again with the same result, then tried with IE which worked fine.
This morning I see my username is not saved in the login box.
I'm using the latest version of FF, and just to make it clear I'm not having issues on any other websites. Surely it can't be that hard to get the simple things right?
Sep 19, 2017, 8:01 pm
#2685
Join Date: Apr 2012
Location: Berkshire
Programs: BAEC Gold
Posts: 9
I made a booking last week via the iPhone app, but can't access the booking from the app or website. Website says it doesn't recognise the booking, and if I enter the reference and surname manually, it blocks access for 24 hours due to too many unsuccessful attempts to access it. Even happens if I just click on choose a seat from the app.
Any ideas how I can get that sorted out?
Any ideas how I can get that sorted out?
Last edited by ITFella; Sep 20, 2017 at 12:30 pm