Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jun 6, 2017, 8:47 am
#2521
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Almost 2 months now and this is still the only thing I see on ba.com. Every link you see in this picture takes me to the same page. Logging in takes me to the same page. Am I going crazy? is there something I'm missing? I make a living as a software engineer and I can't figure out how to log in to this website
Jun 6, 2017, 3:54 pm
#2523
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,500
BA website keeps removing my mobile number from my account.
I had this bug before, but it seemed to get fixed or just stopped happening. It's happening again
the "incomplete profile" feature is useful for the first time - when it drops from 95% to 86% I know my mobile number got removed.
I had this bug before, but it seemed to get fixed or just stopped happening. It's happening again
the "incomplete profile" feature is useful for the first time - when it drops from 95% to 86% I know my mobile number got removed.
Jun 8, 2017, 7:11 am
#2524
Join Date: Feb 1999
Location: New York, NY, AA 4MM PLT, BA Gold, VS Gold, Hilton Gold, SPG Gold, Marriott Gold, Hyatt Platinum, IHG Platinum, CC Gold
Posts: 1,098
Hi @AAPlatinum,
Thanks for raising this. I've reported it to support and they'll look in to it.
Thanks
Simon K
Thanks for raising this. I've reported it to support and they'll look in to it.
Thanks
Simon K
Thanks
Jun 8, 2017, 2:52 pm
#2525
Join Date: Aug 2006
Location: Switzerland
Posts: 1,590
For the last few months I've not been able to check in online - it gets stuck when asking me how many bags I'd like to check in, asking me to tick a non-existing permissions checkbox. I wonder if it's because someone else has been making the bookings for me (as I've run out of airmiles and they have loads 
).
I can check in using the mobile app without issue. I tried reporting the error twice, but the first time the response was some irrelevant stuff about my trip and the second just replied saying that the problem no longer exists as I've checked in! (Yes, but using the app not the website).
.
).I can check in using the mobile app without issue. I tried reporting the error twice, but the first time the response was some irrelevant stuff about my trip and the second just replied saying that the problem no longer exists as I've checked in! (Yes, but using the app not the website).
.
Jun 8, 2017, 5:08 pm
#2526
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,500
For the last few months I've not been able to check in online - it gets stuck when asking me how many bags I'd like to check in, asking me to tick a non-existing permissions checkbox. I wonder if it's because someone else has been making the bookings for me (as I've run out of airmiles and they have loads ).
I can check in using the mobile app without issue. I tried reporting the error twice, but the first time the response was some irrelevant stuff about my trip and the second just replied saying that the problem no longer exists as I've checked in! (Yes, but using the app not the website).
.
).I can check in using the mobile app without issue. I tried reporting the error twice, but the first time the response was some irrelevant stuff about my trip and the second just replied saying that the problem no longer exists as I've checked in! (Yes, but using the app not the website).
.
Jun 9, 2017, 5:03 am
#2527
Join Date: Aug 2006
Location: Switzerland
Posts: 1,590
oo - yes I do. Didn't think of that; thanks for the tip! I'll turn it off and see if I'm able to check in for the return flight in a few days time. I'll report back.
Jun 11, 2017, 4:04 am
#2528
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
is seat selection down ?
is anybody else having problem with seat selection ?
i've tried both website (logged in and not logged in) and app - and i keep getting the "unable to process your request" error message.
flight is on Wednesday, i've got OW Ruby (via AB) - was able to change seats a couple of days ago, but spotted a better seat this morning.
i've tried both website (logged in and not logged in) and app - and i keep getting the "unable to process your request" error message.
flight is on Wednesday, i've got OW Ruby (via AB) - was able to change seats a couple of days ago, but spotted a better seat this morning.
Jun 11, 2017, 9:13 am
#2529
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,233
Amex only card option
Tried doing a booking earlier today - from inside my account and for an Avios with an Amex 241 booking. I did not want to use any of the saved cards (Amex, Visa and MC) so chose the option to add a new card. But the only option was to add an Amex one - nothing else. And yet if I reverted to my saved cards I could have used a Visa or an Amex one. 
Jun 11, 2017, 10:52 am
#2530
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,765
If I try to do anything holiday booking wise, using customise my trip, I get a "technical error" page every time after the flights.
Added: Very dodgy in Chrome if go for a flight and then select a car or hotel when offered. Took a few kills of the page before it would let me change a date for a car but eventually worked.
Seemed better with hotels but sluggish.
Can't get it to work at all in IE. Page locks up every time.
Added: Very dodgy in Chrome if go for a flight and then select a car or hotel when offered. Took a few kills of the page before it would let me change a date for a car but eventually worked.
Seemed better with hotels but sluggish.
Can't get it to work at all in IE. Page locks up every time.
Last edited by xenole; Jun 11, 2017 at 12:00 pm
Jun 11, 2017, 4:57 pm
#2531
Join Date: Aug 2006
Location: Switzerland
Posts: 1,590
So I think you're right megaloman; it's probably the ad blocker on my laptop. Next flight, I'll disable it and see how it does.
Jun 12, 2017, 5:38 am
#2532
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
seat selection working again
is anybody else having problem with seat selection ?
i've tried both website (logged in and not logged in) and app - and i keep getting the "unable to process your request" error message.
flight is on Wednesday, i've got OW Ruby (via AB) - was able to change seats a couple of days ago, but spotted a better seat this morning.
i've tried both website (logged in and not logged in) and app - and i keep getting the "unable to process your request" error message.
flight is on Wednesday, i've got OW Ruby (via AB) - was able to change seats a couple of days ago, but spotted a better seat this morning.
Jun 12, 2017, 5:48 am
#2533
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,765
I've got an AA flight in amongst my BA bookings and it keeps directing me to the AA website who then send me back to the BA website. No idea who's to blame here.
Few issues with BA asking me for my email address and contact details yet again, and it did forget my BAEC number when it came to choosing seats.
Few page errors as well including one payment failure that now has created a ghost booking for the next 20+ hours.
Few issues with BA asking me for my email address and contact details yet again, and it did forget my BAEC number when it came to choosing seats.
Few page errors as well including one payment failure that now has created a ghost booking for the next 20+ hours.
Jun 12, 2017, 8:24 am
#2534
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
When trying to transfer avios I continuously get the following error message:
We are experiencing a technical problem at this time. Please try again later. Our sincere apologies for the inconvenience.
This has been the case in the last couple of days. Any information on the issue?
We are experiencing a technical problem at this time. Please try again later. Our sincere apologies for the inconvenience.
This has been the case in the last couple of days. Any information on the issue?
Jun 12, 2017, 9:14 am
#2535
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
When trying to transfer avios I continuously get the following error message:
We are experiencing a technical problem at this time. Please try again later. Our sincere apologies for the inconvenience.
This has been the case in the last couple of days. Any information on the issue?
We are experiencing a technical problem at this time. Please try again later. Our sincere apologies for the inconvenience.
This has been the case in the last couple of days. Any information on the issue?
Is it possible to do this over the phone?