Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 5, 2017, 9:14 am
#2461
Join Date: Jan 2016
Location: South East England
Programs: Status with BA Exec Club; KrisFlyer; Hilton Honors; IHG One; Marriott Bonvoy
Posts: 543
BA site is showing
for me at the moment... not only is this annoying but the page is returned as a '200'. Web developers and other geeks out will know that (a) this ruins your search engine results if Google happens to trawl your site with this page running and (b) it wrecks any automated detection of site failures.
So, we have a broken website, with a broken 'the website is broken' page.
Code:
ba.com - please try again Sorry, there seems to be a technical problem. Please try again in a few minutes. We apologise for any inconvenience.
So, we have a broken website, with a broken 'the website is broken' page.
May 7, 2017, 1:37 am
#2462
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,089
It's at least a couple of weeks that this happens on various European BA webpages
Shanghai & Beijing don't really sound like middle east countries...
Shanghai & Beijing don't really sound like middle east countries...
May 7, 2017, 1:42 am
#2463
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
BA getting onto the One Belt One Road bandwagon
May 7, 2017, 3:59 am
#2464
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
May 7, 2017, 6:36 am
#2465
Join Date: Nov 2002
Location: London, UK
Programs: Not much these days: BA Silver, Bonvoy Lifetime Gold, HH Gold
Posts: 1,326
Contradictory error messages showing on the "My Account" page at the moment:
Sorry, but you cannot book online using Avios at the moment.
To book flights, hotels, cars or experiences please contact your local Executive Club Service Centre.
To book flights, hotels, cars or experiences please contact your local Executive Club Service Centre.
Sorry, but you can only book flights online with Avios at the moment.
To book hotels, cars or experiences please contact your local Executive Club Service Centre.
To book hotels, cars or experiences please contact your local Executive Club Service Centre.
May 7, 2017, 12:51 pm
#2466
Join Date: Apr 2017
Posts: 3
I upgraded to an Executive Club account recently to collect points on an American Airline flight, and now I get a message that says "Are you trying to login to an On Business account? Please login here" on almost every page of the website. I don't have an On Business account. There's no "no, I'm not trying to log in to an On Business account" button. Logging in takes me back to the same page. Even trying to reset my password (which I do know) asks me to log in. I've tried different browsers, different devices, I've wiped my cookies, I've tried on different networks... I'm stuck in a loop.
Sometimes after wiping cookies and logging in, I get a message asking me to click the link in the verification email, which I have already done. Clicking the resend button just asks me to log in.
Sometimes after wiping cookies and logging in, I get a message asking me to click the link in the verification email, which I have already done. Clicking the resend button just asks me to log in.
May 8, 2017, 10:26 am
#2468
Join Date: Jan 2010
Posts: 3,190
Please, please, please, please, please, get rid of the "Do you need to take extra bags?" popup I encounter whenever I view ANY booking! It doesn't even remember my answer when in the same session for the same booking. It is an affront to good web design and usability. Please make it go away immediately! PLEASE!
rb211.
rb211.
May 8, 2017, 1:35 pm
#2469
Join Date: Feb 2013
Location: BHX
Programs: BAEC
Posts: 162
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
May 8, 2017, 1:43 pm
#2470
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Not sure, but their Tweet to me on Saturday said... "We appear to have fault with regards to the seat map pulling our First cabin through instead of Club World. A report was logged yesterday with our web support chaps for the same issue."
So something is wrong ... which is, of course, not unusual with BA's IT.
BA.Com Official ... would you poke a finger at this one, please, as now I'm not the only one. And it rather negates all those status privileges about seat selection!!
(Link sent by PM as well)
So something is wrong ... which is, of course, not unusual with BA's IT.
BA.Com Official ... would you poke a finger at this one, please, as now I'm not the only one. And it rather negates all those status privileges about seat selection!!
(Link sent by PM as well)
Last edited by T8191; May 8, 2017 at 1:53 pm
May 8, 2017, 1:50 pm
#2471
Join Date: May 2011
Programs: BA Gold
Posts: 794
Not sure, but their Tweet to me on Saturday said... "We appear to have fault with regards to the seat map pulling our First cabin through instead of Club World. A report was logged yesterday with our web support chaps for the same issue."
So something is wrong ... which is, of course, not unusual with BA's IT.
BA.Com Official ... would you poke a finger at this one, please, as now I'm not the only one. And it rather negates all those status privileges about seat selection!!
So something is wrong ... which is, of course, not unusual with BA's IT.
BA.Com Official ... would you poke a finger at this one, please, as now I'm not the only one. And it rather negates all those status privileges about seat selection!!
May 8, 2017, 9:19 pm
#2472
Join Date: Dec 2011
Posts: 79
Does BA hate "young adults," because every time I try to book an AA award saver flight for two adults, one child, and one young adult, it rejects my reservation (cannot book online). As soon as I remove the "young adult" from reservation, no problems.
I had this happen to me again in February, and on about the 20th attempt I was able to push a reservation with one "young adult" through, as if by luck.
Any suggestions or ideas my friends?
I had this happen to me again in February, and on about the 20th attempt I was able to push a reservation with one "young adult" through, as if by luck.
Any suggestions or ideas my friends?
May 9, 2017, 1:44 am
#2473
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
What's the route? If it's on one which it makes no difference, why don't you simply book the young adult as an adult? AIUI, the young adult category is there only to identify those who are adults by standard industry definitions but who qualify for the APD concession if that is payable.
May 9, 2017, 2:49 am
#2474
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Edit ... BA.com Official is also on the case ^
Last edited by T8191; May 9, 2017 at 6:46 am
May 9, 2017, 6:37 am
#2475
Join Date: Dec 2011
Posts: 79
What's the route? If it's on one which it makes no difference, why don't you simply book the young adult as an adult? AIUI, the young adult category is there only to identify those who are adults by standard industry definitions but who qualify for the APD concession if that is payable.
Route is HNL- LAX.
Last edited by smedleyb; May 9, 2017 at 7:05 am