Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Apr 30, 2017, 1:03 am
#2446
Join Date: Jan 2010
Posts: 3,190
rb211.
Apr 30, 2017, 6:45 pm
#2447
Join Date: Jan 2015
Posts: 2
British Airways - Booking reward flights - error
I get this error while trying to look for reward flights. Any workarounds?
Sorry
Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.
We apologise for the inconvenience.
Sorry
Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.
We apologise for the inconvenience.
May 1, 2017, 7:16 am
#2448
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
May 1, 2017, 7:17 pm
#2449
Join Date: Jul 2014
Location: Cape Cod
Programs: Free agent
Posts: 1,535
I registered for BAEC but I'm caught in a loop of login screens.
If I clear my history I can log into my account but as soon as I go into the BAEC links I can't get past a login. I clicked the activation email but it didn't "activate" on the site.
The app shows me as Blue and I can login but I can't search for reward flights as it links me to the same login circle.
If I clear my history I can log into my account but as soon as I go into the BAEC links I can't get past a login. I clicked the activation email but it didn't "activate" on the site.
The app shows me as Blue and I can login but I can't search for reward flights as it links me to the same login circle.
May 3, 2017, 5:40 am
#2450
Join Date: Apr 2012
Location: London
Programs: BA Gold, Avis Presidents Club
Posts: 357
I still can't use the Flight+Car option on BA.com - I think it's because my VPN blocks tracking cookies
May 3, 2017, 6:30 am
#2451
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,429
It's been like that for ages, I tried to sign up my gf over several months and gave up. It's impossible to deal with, and no-one at BA seems remotely interested.
May 3, 2017, 10:24 am
#2452
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Received this e-mail even though nobody ever contacted me. I called back and they weren't sure why I received it. The lady thought it may be because I changed my Avios address between my original booking in January and my change last week, so she retook my billing details, still waiting for a reissue.
Please Contact British Airways
We have attempted to contact you using the information supplied at the time of booking with important details relating to your reservation.
Please call British Airways at your earliest convenience, quoting the reference number detailed above.
How to contact us
We try to offer you as full a service as possible, but we are unable to answer replies to this email.
If you do have a question to ask us, you can find answers and (in some countries) our email form by clicking the link below:
http://ba.com/yourquestions
For phone numbers, click the link below:
http://ba.com/travel/ctclist
Alternatively, if you are a British Airways Executive Club member, please call the dedicated number for your appropriate tier level.
Yours sincerely,
British Airways Customer Service
Please Contact British Airways
We have attempted to contact you using the information supplied at the time of booking with important details relating to your reservation.
Please call British Airways at your earliest convenience, quoting the reference number detailed above.
How to contact us
We try to offer you as full a service as possible, but we are unable to answer replies to this email.
If you do have a question to ask us, you can find answers and (in some countries) our email form by clicking the link below:
http://ba.com/yourquestions
For phone numbers, click the link below:
http://ba.com/travel/ctclist
Alternatively, if you are a British Airways Executive Club member, please call the dedicated number for your appropriate tier level.
Yours sincerely,
British Airways Customer Service
May 3, 2017, 11:24 am
#2453
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Received this e-mail even though nobody ever contacted me. I called back and they weren't sure why I received it. The lady thought it may be because I changed my Avios address between my original booking in January and my change last week, so she retook my billing details, still waiting for a reissue.
May 3, 2017, 11:32 am
#2454
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
If it's a US dollar denominated payment, this is the email that gets set out when the CCV on your card is no longer available for processing. The CCV automatically drops out of your booking if it hasn't been processed within a few days. So if they took that detail, then all should be OK. It's not a glitch.
May 3, 2017, 11:34 am
#2455
Suspended
Join Date: Oct 2009
Location: Kan@da
Programs: Anything with sweet spots
Posts: 1,790
Hello,
What should I do about some Japanese airports that are NOT recognized by BA.com for domestic Avios redemption on Japan Airlines :
Yakushima (KUM)
Tanegashima (TNE)
I called once. The agent told me that I need to wait until 2 months before my desired date of departure to book the flights. However, I have been able to book other domestic flights in Japan through BA.com, such as ITM-NGS, way before, like 5 months in advance
What should I do about some Japanese airports that are NOT recognized by BA.com for domestic Avios redemption on Japan Airlines :
Yakushima (KUM)
Tanegashima (TNE)
I called once. The agent told me that I need to wait until 2 months before my desired date of departure to book the flights. However, I have been able to book other domestic flights in Japan through BA.com, such as ITM-NGS, way before, like 5 months in advance
May 3, 2017, 7:31 pm
#2456
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
Hello,
What should I do about some Japanese airports that are NOT recognized by BA.com for domestic Avios redemption on Japan Airlines :
Yakushima (KUM)
Tanegashima (TNE)
I called once. The agent told me that I need to wait until 2 months before my desired date of departure to book the flights. However, I have been able to book other domestic flights in Japan through BA.com, such as ITM-NGS, way before, like 5 months in advance
What should I do about some Japanese airports that are NOT recognized by BA.com for domestic Avios redemption on Japan Airlines :
Yakushima (KUM)
Tanegashima (TNE)
I called once. The agent told me that I need to wait until 2 months before my desired date of departure to book the flights. However, I have been able to book other domestic flights in Japan through BA.com, such as ITM-NGS, way before, like 5 months in advance
For those airports I am struggling to get the reward seat search to work like you.
May 4, 2017, 5:21 am
#2457
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
New issue today:
I can't book Avios flights from the 'My Executive Club' screen, as the drop down menu to select which class of ticket doesn't show any classes! The only way to do it is to choose 'Spending Avios' from the 'Executive Club' drop downh menu, end then choosing 'Book a Reward Flight'.
Old issue repeated:
It is often impossible to get a special meal selected because the system gives some sort of error every time it is tried. This is particularly problematic when there are a few people on a booking and only some get the special meal. Making a change often results in some losing their special meal and others getting it, but it takes a great many attempts to get it sorted out for everyone on the booking, for all flights.
I can't book Avios flights from the 'My Executive Club' screen, as the drop down menu to select which class of ticket doesn't show any classes! The only way to do it is to choose 'Spending Avios' from the 'Executive Club' drop downh menu, end then choosing 'Book a Reward Flight'.
Old issue repeated:
It is often impossible to get a special meal selected because the system gives some sort of error every time it is tried. This is particularly problematic when there are a few people on a booking and only some get the special meal. Making a change often results in some losing their special meal and others getting it, but it takes a great many attempts to get it sorted out for everyone on the booking, for all flights.
May 4, 2017, 7:56 am
#2458
Company Representative
Join Date: Jun 2015
Posts: 462
John.
May 4, 2017, 10:45 am
#2459
Join Date: Apr 2012
Location: London
Programs: BA Gold, Avis Presidents Club
Posts: 357
I'm still getting this message whenever I try to book flight+car (Firefox on Win10 PC). Tried it with my VPN both on & off, now. Any thoughts?
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
May 4, 2017, 3:06 pm
#2460
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Thank you for your feedback regarding the baggage lightbox on the Manage My Booking page. We have been testing this approach as a potential remedy to feedback about Baggage allowances and purchasing extra baggage at online rates which are cheaper than airport rates. I will feed these comments into the learnings.
John.
John.