Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Mar 4, 2015, 9:47 am
#61
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Another classic
When filling in the customer comment form on-line it asks if it is OK to call you about the issue. This is a required YES/NO field.
so I filled in YES, and the rest of the form.
On attempting to SUBMIT the form, it was rejected as I had apparently not filled out the "Your contact choice" field. Which puzzled me, as there was no such field to be seen on the form.
It transpires that this field is only visible if you have answered NO to the question above.
So having BA call you is never really an option.
When filling in the customer comment form on-line it asks if it is OK to call you about the issue. This is a required YES/NO field.
so I filled in YES, and the rest of the form.
On attempting to SUBMIT the form, it was rejected as I had apparently not filled out the "Your contact choice" field. Which puzzled me, as there was no such field to be seen on the form.
It transpires that this field is only visible if you have answered NO to the question above.
So having BA call you is never really an option.
Mar 4, 2015, 9:53 am
#62
Join Date: Sep 2010
Location: Dunoon, Hong Kong & Milton Keynes
Programs: BA Gold
Posts: 87
Another classic
When filling in the customer comment form on-line it asks if it is OK to call you about the issue. This is a required YES/NO field.
so I filled in YES, and the rest of the form.
On attempting to SUBMIT the form, it was rejected as I had apparently not filled out the "Your contact choice" field. Which puzzled me, as there was no such field to be seen on the form.
It transpires that this field is only visible if you have answered NO to the question above.
So having BA call you is never really an option.
When filling in the customer comment form on-line it asks if it is OK to call you about the issue. This is a required YES/NO field.
so I filled in YES, and the rest of the form.
On attempting to SUBMIT the form, it was rejected as I had apparently not filled out the "Your contact choice" field. Which puzzled me, as there was no such field to be seen on the form.
It transpires that this field is only visible if you have answered NO to the question above.
So having BA call you is never really an option.
Me: How do I select that I want a call back then?
CR: You can’t
Me: That seems a bit poor, do you not think?
CR Yes I suppose it is. You could request a call back in the Your Question part of the form
Me: Will that work
CR Probably not
Me: I might have to raise another complaint about the form not working when trying to make a complaint
CR: Good for you Sir <click>
Not typical of Customer Relations who have always been very good in the past – I think someone was having a bad day….
Mar 4, 2015, 11:01 am
#63
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
To annoy me further, it seems the second feedback form I attempted to post has been lost/ignored, as I have not received the usual automatic case assignment email.
Is it normal for the web page to appear to have "accepted" the form and then for it to be completely discarded ?
Is it normal for the web page to appear to have "accepted" the form and then for it to be completely discarded ?
Last edited by PWOZUK; Mar 4, 2015 at 11:02 am Reason: slightly improved grammar
Mar 9, 2015, 5:28 pm
#64
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
AceCobra1 seems to have found a bug. The story becomes a bit clearer from this post on: http://www.flyertalk.com/forum/briti...l#post24475756
To cut a long story short, there's T class and U class available on the outbound flight but neither is available on the desired inbound date - only W class is available on that date.
If you price a cash ticket, availability is correctly shown in the FX (grid).
However, if you use "book with money, upgrade with Avios" to try to UuA the outbound at the same time as booking the cash ticket, it looks like the FX does not properly perform an availability check on the inbound flight. It quotes the T class fare for the inbound flight as well. Unsurprisingly, the T class seat will not confirm and the booking fails at that point.
To cut a long story short, there's T class and U class available on the outbound flight but neither is available on the desired inbound date - only W class is available on that date.
If you price a cash ticket, availability is correctly shown in the FX (grid).
However, if you use "book with money, upgrade with Avios" to try to UuA the outbound at the same time as booking the cash ticket, it looks like the FX does not properly perform an availability check on the inbound flight. It quotes the T class fare for the inbound flight as well. Unsurprisingly, the T class seat will not confirm and the booking fails at that point.
Mar 24, 2015, 7:29 am
#65
Join Date: Dec 2012
Posts: 8
Happens to me all the time
ba.com does not seem to be playing ball today. I've tried various times to accept a rebooked flight, change another rebooked flight, and also to book reward flights - all to no avail. I just keep getting the ''Unfortunately our systems are not responding, so we are unable to process your request at the moment.'' message.
Clearing my cookies and logging in and out several times hasn't helped.
Has anybody else encountered any problems today?
Clearing my cookies and logging in and out several times hasn't helped.
Has anybody else encountered any problems today?
Mar 24, 2015, 8:48 am
#66
Join Date: Jul 2013
Posts: 390
I've been unable to access any of my bookings today, and seeing big chunks of availability drop off [unlikely to be explained by bookings], so clearly ba.com on an off-day today.
Mar 24, 2015, 10:12 am
#67
Join Date: Aug 2010
Location: Geneva/Sydney
Programs: Mucci; BA, LT GGL; QF, platinum; Marriott LT Titanium; Hilton Diamond
Posts: 926
Edit: the time on DANNYB111's posting has changed from 0745 to 1538!! Bizarre. So it isn't a full working day but it is nearly 3h from the first post. Come on BA IT - get your act together!!
Mar 31, 2015, 4:03 am
#68
Join Date: May 2012
Location: Glossop
Programs: BAEC
Posts: 344
Looking at the reward map I notice that there is no April this year.
Mar 31, 2015, 4:13 am
#69
Join Date: Mar 2015
Programs: e
Posts: 1
Tried to change my booking last night - got through the payment stage only to be told there was a problem and contact BA. Tried different browsers, different cards and different computers.......same message each time.
Tried this morning again and the same message keeps coming up. Called BA and the person said they would report it to IT. The person I was talking to said they couldn't help with the changes I wanted to make to the booking and said I should try online again tomorrow.........
Tried this morning again and the same message keeps coming up. Called BA and the person said they would report it to IT. The person I was talking to said they couldn't help with the changes I wanted to make to the booking and said I should try online again tomorrow.........
Mar 31, 2015, 5:45 am
#70
Join Date: May 2010
Posts: 688
Anyone else experiencing problems accessing their account? I got the following message when i tried to access my account;
"We are not able to recognise the membership number that you have supplied. Please check and re-enter".
"We are not able to recognise the membership number that you have supplied. Please check and re-enter".
Apr 4, 2015, 1:11 am
#71
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
I am in OSL attempting an on line checkin for a multi-sector flight to MEL.
Click thru to OLCI and it claims passport information required; click on that link and it says passenger information complete. Net result I cannot checkin for either first or second sector, and, most importantly, find a better/alternate seat for my LHR/SIN sector.
Win7/IE explorer
Click thru to OLCI and it claims passport information required; click on that link and it says passenger information complete. Net result I cannot checkin for either first or second sector, and, most importantly, find a better/alternate seat for my LHR/SIN sector.
Win7/IE explorer
Apr 10, 2015, 4:46 am
#72
Join Date: Feb 2007
Location: Here or there abouts...
Programs: BA LTG, Defender of the turnip.
Posts: 708
Unnable to assign Gold partner card to silver card holder...
Having previously assigned a silver card to someone I am now unable to assign a cold card to them, the site responds with,
Obviously their silver card is not the same or higher than the gold card, so seems like a bug.
Edit: Ok, just spoke to GGL line, it's not a bug, you just can't assign a card to someone who already has a partner card until their current one expires.
Cheers,
Baps.
The membership tier of the person you've nominated already allows them a card, which is the same, or higher than the one you've nominated them for.Please nominate someone else.
Edit: Ok, just spoke to GGL line, it's not a bug, you just can't assign a card to someone who already has a partner card until their current one expires.
Cheers,
Baps.
Last edited by TheBaps; Apr 10, 2015 at 5:00 am
Apr 20, 2015, 11:46 pm
#73
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
Is it just me or does the date function get messed up when choosing to "change" the award search after an initial search has been done? I think the date format changes from yy/mm/dd to mm/dd/yy or something like that with the date picker and the system doesn't recognize that, so it always tells me 'cannot book further out than 330 days" since it now things I'm setting the year to something like 2022.
Apr 21, 2015, 6:01 am
#74
Join Date: May 2010
Posts: 688
Anyone else having issues with the BA.com site not displaying all aa flights?
I see the flight on EF with 4 milesaver (T) seats, but ba.com states "Sorry, there are no flights available".
I see the flight on EF with 4 milesaver (T) seats, but ba.com states "Sorry, there are no flights available".
Apr 21, 2015, 7:40 am
#75
Join Date: Feb 2015
Location: London
Programs: BA Silver
Posts: 10
Logged in to BAEC just now and I see my profile is 95% completed.
I decided the follow another member's suggestion from another thread, and added a second line to my home address and again London on "County/State".
After I press Save Changes i get this error:
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
It is the 5th or so time I try in one week and always receive the same error.
I decided the follow another member's suggestion from another thread, and added a second line to my home address and again London on "County/State".
After I press Save Changes i get this error:
Sorry
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
It is the 5th or so time I try in one week and always receive the same error.