Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Sep 13, 2018, 11:16 pm
#3301
Join Date: Aug 2018
Location: AMS / DUS / DXB
Programs: BAEC Silver | Flying Blue Gold | Accor Gold
Posts: 107
About the vouchers: Ive been having this problem for days. And Twitter wasnt of much help except linking to their sales team (mind you im hearing impaired which makes phone calls in a foreign language very difficult). I finally found a workaround yesterday, selecting euro traveller, then enter the voucher and then choose to upgrade to club europe again.
Error seem to be on club flights only
Error seem to be on club flights only
Sep 18, 2018, 6:04 pm
#3302
Join Date: Jul 2010
Location: RTW
Posts: 677
Ba.com Aussie website sale currently offering day-trips SYD/LHR at only $1970: "Prices are based on a day trip, unless marked with an asterisk * indicating availability for a different number of nights."
Though it does add that on the new hypersonic service "seat availability at these prices might be limited."
Though it does add that on the new hypersonic service "seat availability at these prices might be limited."
Sep 20, 2018, 3:18 am
#3303
Join Date: Sep 2011
Location: Bali
Programs: BAEC Gold / TK e+
Posts: 502
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, TBS, FTE, TLL, TMP, TKU, DAD, TSV, SHA
Please add DPS to this list.
Served by 4 OW airlines!
Absolute joke
AYQ, HID, KWL, RMQ, TBS, FTE, TLL, TMP, TKU, DAD, TSV, SHA
Please add DPS to this list.
Served by 4 OW airlines!
Absolute joke
Sep 20, 2018, 3:27 am
#3304
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
if you just enter them in the search box and click search they should work - don't worry that they aren't auto-populating with the full name.
Sep 20, 2018, 3:42 am
#3306
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
How many people are having problems booking online? I seem to only be able to book via the app. Online, I just get the 'Sorry...' error message. I posted about this previously, and someone else was having the same problem. It has been going on for weeks now.
Sep 20, 2018, 3:43 am
#3307
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
Sep 20, 2018, 3:53 am
#3308
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,957
DPS works too for me
Sep 20, 2018, 4:14 am
#3309
Join Date: Jan 2007
Posts: 4,709
List came from the Wiki, so looks like it wasn't up to date. Have updated ^
Sep 28, 2018, 3:19 am
#3310
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
I'm having difficulty changing my password. Has anyone else had this?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
Same here. It doesn't ask for a PIN anywhere, but when I go to change my password it says that the PIN (which I haven't entered) is incorrect - and to re-enter it, but where? And it doesn't update my password so I seem to be unable to update my password.
Sep 28, 2018, 3:30 am
#3311
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
I'm having difficulty changing my password. Has anyone else had this?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
When I try to do so, it asks for the old style PIN from a few years ago. I put that in (rather than my usual login password) and then type in a new one. However, every time I get an error message. I've tried it a few times on different days and in different browsers. Has anyone got a fix, or do I just need to call?
Incidentally, when I did it in Chrome, it logged in to the old style website (which for some reason was set to Japan) which was where I was successful, so maybe try it setting Japan?
And how annoying is that check of birthdate which tells you off after you enter the first bit of information.
Last edited by vintagepilot; Sep 28, 2018 at 3:36 am
Sep 28, 2018, 11:22 am
#3312
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,552
Update - I usually use Safari, where it asks for the current password (rather than a PIN) which didn't work AND I got the message about using the wrong PIN despite not using a PIN (as above). Tried it in Chrome, where it asks for a PIN, but doesn't work with a PIN but DOES work with the old password! Password finally changed.
Incidentally, when I did it in Chrome, it logged in to the old style website (which for some reason was set to Japan) which was where I was successful, so maybe try it setting Japan?
And how annoying is that check of birthdate which tells you off after you enter the first bit of information.
Incidentally, when I did it in Chrome, it logged in to the old style website (which for some reason was set to Japan) which was where I was successful, so maybe try it setting Japan?
And how annoying is that check of birthdate which tells you off after you enter the first bit of information.
Sep 30, 2018, 7:42 am
#3313
Join Date: Feb 2018
Posts: 23
Checked in this morning. We can print my boarding pass but not my wife’s. Have tried different browsers etc, it’s getting ridiculous.
Sep 30, 2018, 7:51 am
#3314
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,148
Where are you travelling to if I may ask? If it's the USA then it could be point 14, possibly but there could be a number of reasons.
https://www.flyertalk.com/forum/brit...ficulties.html
Oct 1, 2018, 1:28 pm
#3315
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,202
Ffs ba website
There is a technical problem with our system at the moment and we cannot complete your request.
All day. A simple flight timing change and this is what i get, no matter what device, browser or OS.
Pfhhh.
All day. A simple flight timing change and this is what i get, no matter what device, browser or OS.
Pfhhh.