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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Old Jan 3, 2015, 5:46 am
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Last edit by: Maluku_Flyer
ba.com: technical issues tracker

Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.

11 Oct 18 Severe glitch prevents booking of flights see post #3318

Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV

3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!

27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari

Claiming missing avios pages not working [Link]

22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.

6 October 16 Cannot pay by paypal when doing redemptions

.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Old Jun 17, 2017, 5:37 am
  #2551  
Ambassador, British Airways Executive Club, easyJet and Ryanair
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,883
No problems for me this morning, I booked several flights without issue during the course of the morning. The only frustrating aspect for me is the constant captcha interventions. Frustrating and annoying.
Tobias-UK is offline  
Old Jun 19, 2017, 4:04 am
  #2552  
 
Join Date: Jan 2007
Posts: 4,691
Haven't been able to search or book anything using Avios for the last few days. Call centre the only option?
flashware is offline  
Old Jun 19, 2017, 3:49 pm
  #2553  
 
Join Date: Feb 2010
Location: VIE
Programs: M&M, BMI
Posts: 75
Is it a known bug that you can't book award flights if QR is mixed with AB? Tried several connections, but BA can't price it out?

e.g VIE-TXL(AB)--TXL-DOH(QR)
Chrisi1321 is offline  
Old Jun 21, 2017, 2:56 am
  #2554  
Hilton Contributor Badge
 
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,510
I am currently unable to search for award flights on ba.com

Sorry, there seems to be a technical problem. Please try again in a few minutes, and please contact us if it still doesn't work.

We apologise for the inconvenience.
florens is offline  
Old Jun 21, 2017, 4:07 am
  #2555  
 
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
And I can updated that still (for more than 10 days now) the inability to transfer avios for free persists
Innocent Abroad is offline  
Old Jun 21, 2017, 3:37 pm
  #2556  
 
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Originally Posted by Innocent Abroad
And I can updated that still (for more than 10 days now) the inability to transfer avios for free persists
I've emailed them screenshots as requested end of last [working] week, chased it again on Monday - and it is working tonight!
jms_uk is offline  
Old Jun 21, 2017, 10:45 pm
  #2557  
 
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
Not able to make avios bookings online.

"Sorry, we have been unable to complete your transaction at this time. We're sorry, we are unable to process your request. Please contact your local British Airways office."
kats is offline  
Old Jun 22, 2017, 4:03 am
  #2558  
 
Join Date: Aug 2015
Location: Jerusalem
Programs: BA Silver
Posts: 1,281
Originally Posted by jms_uk
I've emailed them screenshots as requested end of last [working] week, chased it again on Monday - and it is working tonight!
Hooray
Innocent Abroad is offline  
Old Jun 22, 2017, 12:40 pm
  #2559  
 
Join Date: Mar 2014
Location: Lisboa, Portugal
Programs: BAEC Gold
Posts: 114
When using BA app version 4.8 on Android to check-in, change seat allocation or POUG, get presented with a blank screen on any of the 25 bookings I have. I'm on a Nexus phone, friend gets same on his One Plus phone. Is this a bug? When I tried to check in using the ba.com option within the app, I get "Rats! WebGL Hit a Snag'.
puqui99 is offline  
Old Jun 22, 2017, 6:13 pm
  #2560  
 
Join Date: Mar 2017
Location: California
Posts: 43
I have been trying to do an avios upgrade, I get all the way to the point of running my credit card, but then it's says I can't do it online and need to do it by phone instead. Doesn't it cost more to do it by phone?
Ms.O is offline  
Old Jun 22, 2017, 7:58 pm
  #2561  
 
Join Date: Nov 2008
Location: BKK/NRT
Programs: BA*G, UA1K, SPG-P, HH-G, GP-D, IC-RA
Posts: 783
Originally Posted by Ms.O
I have been trying to do an avios upgrade, I get all the way to the point of running my credit card, but then it's says I can't do it online and need to do it by phone instead. Doesn't it cost more to do it by phone?
They will waive the phone fee if you explain why you had to call.
kats is offline  
Old Jun 22, 2017, 8:23 pm
  #2562  
 
Join Date: Mar 2017
Location: California
Posts: 43
Originally Posted by kats
They will waive the phone fee if you explain why you had to call.
Thank you, I have been on hold for the last 2.5 hours, hope I get through.
Ms.O is offline  
Old Jun 22, 2017, 9:06 pm
  #2563  
 
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
deleted

Last edited by Blueboys999; Jun 22, 2017 at 9:15 pm
Blueboys999 is offline  
Old Jun 22, 2017, 9:18 pm
  #2564  
 
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Originally Posted by kats
They will waive the phone fee if you explain why you had to call.
True, but I encounter problems so often that calling becomes the norm and is unnecessarily time consuming.

I can honestly say that I have problems using avios at least as often as when it goes right. Yesterday I got the all too familiar flight screen where all flight the timings involve 0000 hrs as a departure or arrival irrespective of when they actually were. Inevitably, trying to continue results in the "Sorry, our system is encountering problems..." message.

This morning I get an "error unmarshalling fare rules" message.

It's far from impressive.
Blueboys999 is offline  
Old Jun 22, 2017, 10:30 pm
  #2565  
 
Join Date: Mar 2017
Location: California
Posts: 43
How long is too long to be on hold as a lowly silver? I've been on hold now for 4.5 hours and I have lost track of how many times I have tried to do the avios upgrade online.
Ms.O is offline  

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