Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 13, 2017, 3:36 am
#2491
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
May 13, 2017, 4:26 am
#2492
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
There's some ambiguous wording in the cancellation confirmation if you cancel an Avios booking when the cash already paid is less than the cancellation fee to be charged so that you get no cash back.
It could be fixed by the addition of one word.
The current wording is:-
All that's needed is the addition of one word in the first bullet point:-
Although FTers often seem to be allergic to the use of the word "cash", the term "cash refund" is used in the previous calculation screen so there would be no difficulty here.
It could be fixed by the addition of one word.
The current wording is:-
Your booking has been cancelled
- There is no refund due for this booking
- xxxx Avios will be refunded to [name], Executive Club account number xxxxxxxx
- There is no cash refund due for this booking
May 13, 2017, 5:09 am
#2494
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
See my edit to post #2490 ... seating sorted, but MMB still in failure mode 
I'll try phoning up and asking for 1A :-)
May 13, 2017, 5:31 pm
#2495
Join Date: May 2017
Programs: BA
Posts: 1
Upgrade to domestic flights to Club
A few months ago I purchased two UK domestic flights EDI - LHR. Then on 1 April BA introduced a Club class on these flights. On all platforms I get offered a special upgrade price of £65, but every time I try and take advantage of it, over several days, when I get to the payment it says the special offer price has gone up to £756 (!). Anyone else noted this? Any ideas? I've tired the obvious things like logging out, waiting, changing from Mac to iPad to iPhone, etc.
May 14, 2017, 12:06 am
#2496
Join Date: Jan 2007
Posts: 4,709
A few months ago I purchased two UK domestic flights EDI - LHR. Then on 1 April BA introduced a Club class on these flights. On all platforms I get offered a special upgrade price of £65, but every time I try and take advantage of it, over several days, when I get to the payment it says the special offer price has gone up to £756 (!). Anyone else noted this? Any ideas? I've tired the obvious things like logging out, waiting, changing from Mac to iPad to iPhone, etc.
May 15, 2017, 1:56 am
#2497
Company Representative
Join Date: Jun 2015
Posts: 462
A few months ago I purchased two UK domestic flights EDI - LHR. Then on 1 April BA introduced a Club class on these flights. On all platforms I get offered a special upgrade price of £65, but every time I try and take advantage of it, over several days, when I get to the payment it says the special offer price has gone up to £756 (!). Anyone else noted this? Any ideas? I've tired the obvious things like logging out, waiting, changing from Mac to iPad to iPhone, etc.
Hello,
To aid investigation can you please PM PNR , EC number and hopefully date and time you attempted the POU , we can then pinpoint the error and work from there.
regards
Gavin
May 15, 2017, 3:36 am
#2498
Join Date: Dec 2006
Posts: 217
Avios explorer down - works for other users
For a month or so I've been getting "Sorry there appears to be a technical problem" when I go into the Avios flight finder ("explore availability" button).
I wrote to BAEC in April but they said I should just keep trying. I have continued to try, and like another poster in this forum, I have now discovered that it is always unavailable for me, but DOES work when I log in as another family member. (The latter approach does not show Gold availability of course.)
So there seem to be bugs which affect some accounts not all. (We had something similar with the map of our historic travels, which failed for some accounts, but that was eventually fixed.)
It would be nice if the IT team could work out what accounts are failing and fix it. Presumably they have a log which shows all failures so they already know the pattern?
I wrote to BAEC in April but they said I should just keep trying. I have continued to try, and like another poster in this forum, I have now discovered that it is always unavailable for me, but DOES work when I log in as another family member. (The latter approach does not show Gold availability of course.)
So there seem to be bugs which affect some accounts not all. (We had something similar with the map of our historic travels, which failed for some accounts, but that was eventually fixed.)
It would be nice if the IT team could work out what accounts are failing and fix it. Presumably they have a log which shows all failures so they already know the pattern?
May 15, 2017, 3:43 am
#2499
Join Date: Dec 2006
Posts: 217
My Flightpath - system error
When I expand any year in My Flightpath I get "System error - Sorry, we can't show your information because of a system error". Same for two different accounts in two different browsers.
May 15, 2017, 6:30 am
#2500
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,484
See my edit to post #2490 ... seating sorted, but MMB still in failure mode
May 15, 2017, 6:54 am
#2501
Join Date: Jan 2008
Location: Melbourne
Programs: QF WP
Posts: 188
I cant access my forthcoming DONE5 issued by AA on BA's MMB on any browser across my 2 laptops and Ipad !!!.....Rang BA and they could access MMB from their end but unfortunatey I keep seeing a technical error and please try again...Any clues as to what to do next ?
May 16, 2017, 5:13 am
#2502
Join Date: Dec 2006
Posts: 217
I can't remember when I last hit so many IT errors (and with such poor error handling) as I have done with BA in the last two days. If I were BA I'd be quite worried about whether complexity has run out of control and the systems are becoming too hard to maintain.
Two problems posted above. Then my son's executive club number shows up during all the booking screens, then as "add number" later (same on another booking too). Then three seats selected in booking were "unavailable" when the booking was confirmed, but empty when I went back in to reserve them again.
Latest error, while booking an Avios flight (just before the Amex card verification screen), this beautifully handled failure:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.5df89c50.1494933027.3bd3263
Two problems posted above. Then my son's executive club number shows up during all the booking screens, then as "add number" later (same on another booking too). Then three seats selected in booking were "unavailable" when the booking was confirmed, but empty when I went back in to reserve them again.
Latest error, while booking an Avios flight (just before the Amex card verification screen), this beautifully handled failure:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.5df89c50.1494933027.3bd3263
Last edited by SP0; May 16, 2017 at 5:18 am
May 16, 2017, 6:31 am
#2503
Join Date: May 2012
Location: London
Programs: BA Gold, HH Diamond
Posts: 663
I'm having a problem with the "In-flight meals" section of an upcoming CW flight out of LHR. As usual, when I click on "View/edit meal" choice, I can see the main courses available for pre-selection. However, the link to "View menu" opens a blank window with a sad solitary "undefined" in the top left corner, rather than showing the full menu as I'd normally expect to see.
Is anyone else experiencing this, or is it more likely that the menu just hasn't been loaded to the document store for this particular flight?
Is anyone else experiencing this, or is it more likely that the menu just hasn't been loaded to the document store for this particular flight?
May 16, 2017, 9:26 am
#2504
Join Date: Jul 2014
Location: Cape Cod
Programs: Free agent
Posts: 1,535
I registered for BAEC but I'm caught in a loop of login screens.
If I clear my history I can log into my account but as soon as I go into the BAEC links I can't get past a login. I clicked the activation email but it didn't "activate" on the site.
The app shows me as Blue and I can login but I can't search for reward flights as it links me to the same login circle.
If I clear my history I can log into my account but as soon as I go into the BAEC links I can't get past a login. I clicked the activation email but it didn't "activate" on the site.
The app shows me as Blue and I can login but I can't search for reward flights as it links me to the same login circle.
"You haven't confirmed your email address"
I have now confirmed it 5 separate times. Using the app yields the same results even with TouchID.
May 17, 2017, 7:49 am
#2505
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,091
I am trying from this morning to search for flights on BA.com.
Every search ends with:
I tried GB/BE/LU pages, cleared cookies, changed browser... and still the error. 
If what I wanted was available on AA I would have booked already with them...
Every search ends with:
Error
Sorry, there's a problem with our systems. Please try again, and if it still doesn't work, you might want to try again later or call +44 844 493 0787
Sorry, there's a problem with our systems. Please try again, and if it still doesn't work, you might want to try again later or call +44 844 493 0787
If what I wanted was available on AA I would have booked already with them...