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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

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Old Dec 7, 18, 1:53 am   -   Wikipost
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ba.com: technical issues tracker

Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.

11 Oct 18 Severe glitch prevents booking of flights see post #3318

Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV

3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!

27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari

Claiming missing avios pages not working [Link]

22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.

6 October 16 Cannot pay by paypal when doing redemptions

.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
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Old Apr 11, 17, 6:31 am
  #2401  
 
Join Date: Oct 2010
Location: Henley-On-Thames
Programs: BAEC Gold AVIS Presidents Club, Starbucks Gold
Posts: 242
App still seems to be working though

Never do more than use it as a Boarding card but for those more technically astute and assured than myself, maybe you can complete what you cant currently do on the BA website via the App.

ML
Mountlodge is offline  
Old Apr 11, 17, 7:10 am
  #2402  
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Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Originally Posted by BA.com Official View Post
ba.com and OLCi are currently experiencing intermittent system issues and customers may not be able to complete their transaction.

We apologise for the inconvenience this may have caused. This fault is being urgently investigated by the IT team and they hope to resolve the issue as soon as possible.

If you need to check-in for your upcoming journey please keep trying online, otherwise check-in at the airport.
Kaput. Error message now displaying with today's date
Nuster is offline  
Old Apr 11, 17, 7:13 am
  #2403  
 
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 485
Originally Posted by Mountlodge View Post
Never do more than use it as a Boarding card but for those more technically astute and assured than myself, maybe you can complete what you cant currently do on the BA website via the App.

ML
Sadly the App is broke too, other than being able to open.
MHendo84 is offline  
Old Apr 11, 17, 7:18 am
  #2404  
 
Join Date: Aug 2015
Posts: 244
If you ever wondered what ba.com would look like after a crash...



Let's hope we'll never see this!
just_starting is offline  
Old Apr 11, 17, 7:25 am
  #2405  
 
Join Date: Nov 2011
Location: LHR
Programs: HH D,CC,SPG,AZ: Gold;BA Silver, TK Elite
Posts: 809
hotline down too
papyPiHi is offline  
Old Apr 11, 17, 9:40 am
  #2406  
 
Join Date: Jan 2007
Posts: 3,393
Originally Posted by just_starting View Post
If you ever wondered what ba.com would look like after a crash...



Let's hope we'll never see this!
Is it ironic that the image didn't even display for me?
flashware is online now  
Old Apr 11, 17, 9:56 am
  #2407  
 
Join Date: Aug 2015
Posts: 244
Originally Posted by flashware View Post
Is it ironic that the image didn't even display for me?
Presumably they'd put some black/white logo there... Although recent developments would probably justify it already.
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Old Apr 11, 17, 3:09 pm
  #2408  
 
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 485
Can get into MMB for a flight on Thursday now and also into the seat map. So may be getting back to normal....
MHendo84 is offline  
Old Apr 12, 17, 1:48 am
  #2409  
Company Representative
 
Join Date: Jun 2015
Posts: 462
The issues with ba.com have now been resolved, we apologise to our customers for any inconvenience caused.

Thank you for your patience.
BA.com Official is offline  
Old Apr 12, 17, 2:13 am
  #2410  
 
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. BA Au.
Posts: 1,204
Currently https://www.britishairways.com/trave...source=MNVEXC2 says

Sorry, but you cannot book online using Avios at the moment.

To book flights, hotels, cars or experiences please contact your local Executive Club Service Centre.

AND

Sorry, but you can only book flights online with Avios at the moment.

To book hotels, cars or experiences please contact your local Executive Club Servic
Deckard is offline  
Old Apr 12, 17, 10:05 am
  #2411  
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Join Date: Apr 2017
Programs: BA
Posts: 609
ba.com AARP discount not working for WTP. No discount showing.
BOStonTravels is offline  
Old Apr 12, 17, 4:21 pm
  #2412  
 
Join Date: Mar 2009
Location: JAX
Programs: Former BA/AA/CP/LY employee, BA Executive Club Blue, IHG Platinum, Samsung Platinum
Posts: 2,660
Trying to check car rentals using Chrome 57.0.2987.133 . Keep getting 'Please enter a valid drop-off date' yet dates were selected from calendar.

Tried UK format 22/08/2017, US format 08/22/2017 or 8/22/2017 and other variations but no luck. Tried pre-PIN, post-PIN, from home page, from within MMB - nothing.

Switched to IE11 and had no problem from home page.

(attached image is larger than displayed here - open image in new tab or save to view larger)
_
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JAXBA is online now  
Old Apr 14, 17, 9:15 am
  #2413  
Suspended
 
Join Date: Apr 2017
Programs: BA
Posts: 609
AARP discount still not working for WTP fares

ba.com AARP discount not working for WTP. No discount showing.
BOStonTravels is offline  
Old Apr 14, 17, 11:05 am
  #2414  
 
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,794
I cant redeem a 241 online. I can choose the flights but then it goes back to the start. Anyone else? Will leave it for now but probably end up phoning.
fiona is offline  
Old Apr 16, 17, 4:00 am
  #2415  
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Join Date: Feb 2008
Location: Surrey, UK
Programs: Hyatt: Plat, HH: Dia, Spg: Au, VS: Red, Accor: Plat, BAEC: Ag, Nordic Choice: Au
Posts: 192
Way to go BA, now your payment system is b0rked



Happens on all payment cards tried. Cleared cookies too, no different.

Useless.
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