Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jul 19, 2016, 3:29 pm
#1771
Join Date: Apr 2007
Posts: 727
I gather getting stuck on BA's website in a never-ending "advanced passenger information" loop is nothing new from searching on here. Just got stuck in one for a flight tomorrow - unable to check-in as it says I need to add API, but then it takes me to the API screen which says with a nice cheery green tick "Information completed!", giving me the tantalizing option "go to online check-in" only to be taken straight back to the "add passenger information" screen.
All this despite the fact that as a long-standing BA Executive Club bronze member my API data is of course all on my profile anyway.
Not just a browser error as it does the same thing in Chrome, IE and the BA app.
Seems like every single time I book a flight with BA there is some problem or other that ends up with me spending time on the phone with BA support. If not for the 100k avios I still have to spend I'd never fly with them again.
All this despite the fact that as a long-standing BA Executive Club bronze member my API data is of course all on my profile anyway.
Not just a browser error as it does the same thing in Chrome, IE and the BA app.
Seems like every single time I book a flight with BA there is some problem or other that ends up with me spending time on the phone with BA support. If not for the 100k avios I still have to spend I'd never fly with them again.
Jul 20, 2016, 5:23 am
#1772
Join Date: Mar 2008
Location: Epsom, Surrey
Programs: BA Exec Club Bronze, Virgin Flying Club Red, Swiss M&M Blue
Posts: 1,023
Why when I select my flights do I get prices of Ł87 and Ł88 but opn the next page the total is Ł200?
Been happening for a few days and on different devices.
Been happening for a few days and on different devices.
Last edited by dobba; Jul 20, 2016 at 5:42 am
Jul 20, 2016, 7:01 am
#1773
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
What seems to be happening here is something often seen on routes where you can start from or end at more than one airport for a city: the estimating process isn't done very well because the different levels of TFC for the different airports isn't properly taken into account.
I suspect that what has happened here is something along the following lines: The "Ł87" and "Ł88" estimates have been calculated using LGW TFC because LON-EDI is a route that's operated from all three airports, even though you have actually limited your search to LCY, and that those TFC (if added to the actual LCY-EDI-LCY base fare of Ł122) would produce a notional total of Ł168.41 instead of the total of Ł200.51 using actual LCY TFC. That's then been halved and rounded somehow to give you "Ł87" and "Ł88".
Jul 20, 2016, 7:26 am
#1774
Join Date: Mar 2008
Location: Epsom, Surrey
Programs: BA Exec Club Bronze, Virgin Flying Club Red, Swiss M&M Blue
Posts: 1,023
Thanks and understood but I do see similar issues if I choose LGW. Two flights at Ł50 then totals Ł119. So something just seems very wrong to me.
The prices on the Fare Explorer are not firm quotes, but estimates of the attributable half round-trip price after adding TFC to the fare.
What seems to be happening here is something often seen on routes where you can start from or end at more than one airport for a city: the estimating process isn't done very well because the different levels of TFC for the different airports isn't properly taken into account.
I suspect that what has happened here is something along the following lines: The "Ł87" and "Ł88" estimates have been calculated using LGW TFC because LON-EDI is a route that's operated from all three airports, even though you have actually limited your search to LCY, and that those TFC (if added to the actual LCY-EDI-LCY base fare of Ł122) would produce a notional total of Ł168.41 instead of the total of Ł200.51 using actual LCY TFC. That's then been halved and rounded somehow to give you "Ł87" and "Ł88".
What seems to be happening here is something often seen on routes where you can start from or end at more than one airport for a city: the estimating process isn't done very well because the different levels of TFC for the different airports isn't properly taken into account.
I suspect that what has happened here is something along the following lines: The "Ł87" and "Ł88" estimates have been calculated using LGW TFC because LON-EDI is a route that's operated from all three airports, even though you have actually limited your search to LCY, and that those TFC (if added to the actual LCY-EDI-LCY base fare of Ł122) would produce a notional total of Ł168.41 instead of the total of Ł200.51 using actual LCY TFC. That's then been halved and rounded somehow to give you "Ł87" and "Ł88".
Jul 21, 2016, 3:55 am
#1775
Join Date: Jan 2010
Posts: 7,464
Reward searches with connections search is falling over - it asks for the choice of stopover or no stopover, then gets stuck in a cycle saying that "There was a problem with your request, please try again later."
Good 'ol BA IT
Good 'ol BA IT
Jul 21, 2016, 4:05 am
#1776
Join Date: Mar 2005
Programs: BA Bronze, Hilton Gold, IHG Gold, Marriott Gold
Posts: 454
Me too. Website and app both broken when doing reward searches.
Jul 21, 2016, 5:16 am
#1777
Join Date: Dec 2015
Location: Newcastle Upon Tyne, UK
Programs: Lufthansa , British Airways, IHG, Hilton, Marriott
Posts: 161
Hi,
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry
Jul 21, 2016, 6:51 am
#1778
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
Hi,
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry
Jul 21, 2016, 7:48 am
#1779
Join Date: Dec 2015
Location: Newcastle Upon Tyne, UK
Programs: Lufthansa , British Airways, IHG, Hilton, Marriott
Posts: 161
Jul 21, 2016, 11:21 pm
#1780
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
Tier point calculator doesn't recognise LHR-INN, and MMB seems to struggle too - it says I'm only earning 5 TPs for LHR-INN/BSL-LHR open jaw trip, when I expected 10.
Jul 22, 2016, 2:28 am
#1781
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,940
It is a new route which was only recently announced and isn't due to start until December. The TP and avios usually get updated a few months prior to the route starting. My MMB also currently says 0 for LHR-INN but I am not concerned and I am sure it will get updated in due course prior to my flight.
Jul 25, 2016, 9:14 am
#1782
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
i keep getting this error under manage my booking
Error
There was a problem with your request, please try again later.
Error
There was a problem with your request, please try again later.
Jul 25, 2016, 10:52 am
#1783
Join Date: Apr 2003
Location: Seattle, Wash. USA
Posts: 1,531
Tried changing my BAEC password in the Manage My Account/Personal Details page, and it insists on using my email address as my username, even though I uncheck that box. I don't want to use my email as a username, and I haven't been able to change my password as a result of this bug.
Jul 27, 2016, 1:51 pm
#1784
Join Date: Sep 2009
Posts: 1,014
Any news on when the "Spending Avios" section will be working? It must be 3 months now since the Explorer Map has been down and the Flight Finder isn't working either.
The lack of these two important tools make it difficult to identify reward availability and therefore a barrier exists that prevents customers from using hard-earned Avios.
Thanks.
The lack of these two important tools make it difficult to identify reward availability and therefore a barrier exists that prevents customers from using hard-earned Avios.
Thanks.
Jul 27, 2016, 2:02 pm
#1785
Join Date: Dec 2004
Location: London
Posts: 6,265
Hi,
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry
Could I bring a problem to your attention with MMB. I am a corporate /marine travel agent and am finding an issue with the system
We make bookings in Amadeus and everything is good
Passengers are adding there BA card and its adding there contact details incorrectly into your system.
UK Number for example 07881234567. It is going into the booking as
Russia +7 and 881234567 as the mobile
Passengers aren't getting the emails for cancellations and delays etc.
So far I have audited about 50 bookings on MMB and have found 5 to be effected. Its trying to send messages to Russia rather than the UK.
I have seen a few people complain on the forums about lack of SMS alerts and believe this may be effecting people.
Thanks
Barry