GGL extra benefits

Old Dec 5, 14, 5:07 am
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GGL extra benefits

Can a GGL request a 'special services' meet and greet? I know celebrities get this but I was wondering if BA's top customers can request this as well?
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Old Dec 5, 14, 5:43 am
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I am still fairly new to this GGL malarkey, but some on here have had SS escort them through security at LAX and also in Asia, tho unsure if it can be requested.
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Old Dec 5, 14, 6:04 am
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If you have to ask, you aren't one of BA's top customers
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Old Dec 5, 14, 6:13 am
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Have had a drive by greeting in the IAH first lounge from special services in the past, and an escort through security at HKG when connecting to BA (UUA to F) - both when I was a 'mere' gold

No sign of them in the year or so since making GGL, though my long hauls have been limited. Giving them plenty of chances in the next 4 weeks!
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Old Dec 5, 14, 6:19 am
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Originally Posted by crazyarmadillo View Post
I am still fairly new to this GGL malarkey, but some on here have had SS escort them through security at LAX and also in Asia, tho unsure if it can be requested.
I do not want to spoil the fun but an 'SS escort' is not something most people in mainland Europe were looking for some 70 years ago.
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Old Dec 5, 14, 7:46 am
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Originally Posted by jfs5 View Post
Can a GGL request a 'special services' meet and greet? I know celebrities get this but I was wondering if BA's top customers can request this as well?

No you cannot request it. There are however some airports where GGL members get escorted. Dubai is one of them for example.
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Old Dec 5, 14, 8:20 am
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Originally Posted by oxtailsoup View Post
No you cannot request it. There are however some airports where GGL members get escorted. Dubai is one of them for example.
There should be an earn-able tier where it is standard, (between 5K-10K TPs,) and for everyone else, considering the disaster that T5 has become, BA should consider a paid service like AA 5-star.
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Old Dec 5, 14, 8:42 am
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nux
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Originally Posted by jmc1K View Post
There should be an earn-able tier where it is standard, (between 5K-10K TPs,) and for everyone else, considering the disaster that T5 has become, BA should consider a paid service like AA 5-star.
LHR already has this: http://www.heathrowvip.com/
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Old Dec 5, 14, 8:57 am
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Originally Posted by nux View Post
LHR already has this: http://www.heathrowvip.com/
Although I'd simply want a check-in and security fast track only service for max 100 per person per departure, and fast track immigration and baggage delivery (available within 10 min of landing) for max 100 per person per arrival, rather than the full service like Heathrow VIP.

Also, Heathrow VIP isn't available for those in Y/PE.
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Old Dec 5, 14, 9:20 am
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Originally Posted by LTN Phobia View Post
Although I'd simply want a check-in and security fast track only service for max 100 per person per departure, and fast track immigration and baggage delivery (available within 10 min of landing) for max 100 per person per arrival, rather than the full service like Heathrow VIP.

Also, Heathrow VIP isn't available for those in Y/PE.
The problem with this is that it is prohibitive for solo travelers or couples in most cases.

BA would RAKE money with a service featuring the following at about GBP200-350 per passenger:

Departures:

Meet & Greet at curb or F checkin with BPs and a trolley for checked bags.

Escort to separate security channel, or front of Fast Track.

Escort to lounge.

Escort from lounge to vehicle transfer to aircraft.

Connections:

Vehicle transfer from aircraft to separate security channel or FCC and escort to front of Fast Track.

Escort to lounge.

Escort to vehicle transfer to aircraft.

Arrivals:

Vehicle transfer to border.

Escort to separate immigration channel or front of line.

Escort to and porter service from customs.

I would personally pay for everything except the arrivals service when traveling solo, and all three if my wife was in tow. There's no way this would not be profitable for BA.
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Old Dec 5, 14, 9:31 am
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Originally Posted by jmc1K View Post
I would personally pay for everything except the arrivals service when traveling solo, and all three if my wife was in tow. There's no way this would not be profitable for BA.
I honestly have my doubts about that. I know it's a big factor for you, but for most travellers, even frequent travellers, I think price sensitivity would mean the number of users a day would not justify the staffing needed to operate this or to administer it. BA used to have a meet and greet service for Arabic speakers and that didn't survive. If people generally get through security in 5 to 10 minutes, and if baggage return is within a few minutes of arrival - both of which are not usual at T5 even today - I honestly don't think it will get the critical mass to survive. I certainly wouldn't pay for it.
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Old Dec 5, 14, 9:36 am
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Originally Posted by corporate-wage-slave View Post
If people generally get through security in 5 to 10 minutes, and if baggage return is within a few minutes of arrival - both of which are not usual at T5 even today - I honestly don't think it will get the critical mass to survive. I certainly wouldn't pay for it.
BIG ifs. I would agree in that case, but I would still pay for the service for terminal transfers regardless.
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Old Dec 5, 14, 9:37 am
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I'm curious: what would be the point of a special services meet and greet? Just to feel special? Or to save a few minutes moving through the airport?

I'd say that compared with most airports, T5 is hardly a disaster. Sure it has it's rough moments but compared with say JFK international arrivals or MCO 'fast track' security I'd say it's relatively good (although I sort of miss the original automated security conveyor system).
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Old Dec 5, 14, 9:50 am
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Originally Posted by dca100 View Post
I'm curious: what would be the point of a special services meet and greet? Just to feel special? Or to save a few minutes moving through the airport?

I'd say that compared with most airports, T5 is hardly a disaster. Sure it has it's rough moments but compared with say JFK international arrivals or MCO 'fast track' security I'd say it's relatively good (although I sort of miss the original automated security conveyor system).
The idea is a bespoke service for a zero hassle experience. Right now, T5 is a mess. If the current works are fixed and the process improves, so be it. The attitude of HAL staff needs to change as well. Failing that, I can see many F & J travelers being interested in this service.

As for transfers between terminals, I think the demand would be high enough to require booking well in advance. The bus shuffle, especially in summer, is the antithesis of a premium experience.

BA need to figure out how to cater to the travelers who still want some frills and special touches, and are willing to pay a reasonable fee for such, before they really do become just another LCC.
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Old Dec 5, 14, 10:34 am
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Originally Posted by corporate-wage-slave View Post
both of which are not usual at T5 even today
But that's the problem. Now if both of them were not unusual at T5, or even better if both were usual, that would be a different case altogether
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