GGL and getting Hilton Diamond card
Feb 18, 2019, 1:38 pm
#76
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Thanks for the reminder, checked my Hilton status and it was showing Silver, just called GGL and they will drop an email to Hilton to change it to Diamond.
So I have question, why can BA IT and Hilton IT not run a simple query and be proactive about automatically send interface messages to get the status updated to Diamond to reflect the BA GGL status.
I got got caught out last year, I made a booking with Hilton as Diamond member, a month later showed up at Checkin and was welcomed as a Silver Member. 😟
So I have question, why can BA IT and Hilton IT not run a simple query and be proactive about automatically send interface messages to get the status updated to Diamond to reflect the BA GGL status.
I got got caught out last year, I made a booking with Hilton as Diamond member, a month later showed up at Checkin and was welcomed as a Silver Member. 😟
Feb 18, 2019, 3:06 pm
#77
Join Date: Jan 2011
Location: usually somewhere between 30000 and 40000 feet...but actually the English countryside
Programs: BA GGL/Lifetime Gold, EK Gold, Lowly M&M, Marriott tit, Hhonors Diamond, numerous others
Posts: 1,156
Good one haha. These 2 can't get their IT systems to talk internally let alone with an external partner hence the continued use of the spreadsheet!
Feb 18, 2019, 11:59 pm
#78
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Feb 19, 2019, 12:14 am
#79
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
I just suspect there’s no business case even for the simplest of integrations which of course nowadays might need to be compliant for sharing of personal information etc. Just guessing here. However I’ve never had a problem with getting HH Diamond renewed quickly every year by the GGL team. It’s a very useful perk for me.
Feb 19, 2019, 12:28 am
#80
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Same here .... never been a problem getting HH Diamond renewed by GGL Team ... Just a slight nuisance to remember to do it .... And yes a very useful perk ... recent stays ... Madrid Airport, New Delhi NCR, Barcelona, Fresno, Phoenix, Bucharest, Ankara, Luton, Istanbul, Berlin, Singapore, San Francisco, Los Angeles, Frankfurt Airport, Cologne ....
Feb 19, 2019, 2:30 am
#81
Join Date: Aug 2014
Programs: BA GGL, CR
Posts: 193
I know it’s my own fault for not setting a reminder but it is mildly annoying. I stay at the Hilton Nicosia once a month and got caught out last month - I didn’t lose anything from it as the receptionist upgraded me anyway.
Feb 19, 2019, 4:59 am
#82
Join Date: Jan 2011
Location: usually somewhere between 30000 and 40000 feet...but actually the English countryside
Programs: BA GGL/Lifetime Gold, EK Gold, Lowly M&M, Marriott tit, Hhonors Diamond, numerous others
Posts: 1,156
I just suspect there’s no business case even for the simplest of integrations which of course nowadays might need to be compliant for sharing of personal information etc. Just guessing here. However I’ve never had a problem with getting HH Diamond renewed quickly every year by the GGL team. It’s a very useful perk for me.
Feb 27, 2019, 5:31 am
#83
Join Date: Mar 2016
Programs: BA Gold
Posts: 681
DATA POINT: I emailed You First with my request. It took them 48 hours to respond and they came back asking for account validation information. Once that had been provided (same day) they responded to say they had put in a request to Hilton. That was on Wednesday 20th Feb and today (Wednesday 27th Feb) my husband's HH account was showing Diamond status.
Feb 27, 2019, 10:00 am
#85
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
Mar 11, 2019, 7:16 am
#86
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
Logged into Hilton and it was now showing that I will drop to Silver on April 1st (despite making at least 23 stays last year, so that appears incorrect even if I am dropping).
Emailed GGL who have said they've put the request into Hilton - this was a week ago. Anyone else have a data point on how long the process takes at the moment? I have a long stay starting on the 6th April with the kids and I need to be Diamond before check in.
Mar 11, 2019, 7:26 am
#87
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
The post three above yours - which is only from a couple of weeks ago - suggests it's quite quick. I've never had to do it so I can't comment.
Mar 11, 2019, 8:28 am
#88
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
Mar 11, 2019, 9:06 am
#89
Join Date: Feb 2009
Location: Berkshire
Programs: BAEC GGL/CCR/LTG
Posts: 684
I have the same issue as you. I've not had to renew Hilton for the 4 years or so that I've been GGL after getting the initial Diamond Upgrade? I logged onto my Hilton account on 4th March, and saw I was going to be Silver on April 1st. I spoke to GGL, and they said they would contact Hilton to sort upgrade. My account status with Hilton has not updated as yet, so still silver from April 1st.
Mar 19, 2019, 7:01 am
#90
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
So I've spoken to Hilton who advised me to ignore the online banner - they are showing my Diamond status being valid through March 2021.