Flights credited to wrong Avios number - what to do?
Nov 3, 2014, 9:03 pm
#1
Original Poster
Join Date: Nov 2000
Posts: 1,941
Flights credited to wrong Avios number - what to do?
I just noticed that all my recent QR flights have been credited to the wrong BA Avios number (my travel agent made a mistake).
How do I get this fixed? I do not know if the wrong Avios number belongs to anyone. If I ask for retroactive credit in the online tool, I receive an error message (probably because the system thinks the flights were indeed credited).
Thoughts?
How do I get this fixed? I do not know if the wrong Avios number belongs to anyone. If I ask for retroactive credit in the online tool, I receive an error message (probably because the system thinks the flights were indeed credited).
Thoughts?
Nov 3, 2014, 9:05 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
I just noticed that all my recent QR flights have been credited to the wrong BA Avios number (my travel agent made a mistake).
How do I get this fixed? I do not know if the wrong Avios number belongs to anyone. If I ask for retroactive credit in the online tool, I receive an error message (probably because the system thinks the flights were indeed credited).
Thoughts?
How do I get this fixed? I do not know if the wrong Avios number belongs to anyone. If I ask for retroactive credit in the online tool, I receive an error message (probably because the system thinks the flights were indeed credited).
Thoughts?
Nov 3, 2014, 11:36 pm
#3
Original Poster
Join Date: Nov 2000
Posts: 1,941
Might have been the travel agent, might have been my personal assistant, somewhere in the process. My question really is: Can BA Avios get it fixed, or is it a lost case because their/QRs systems will show the segments as credited?
Nov 4, 2014, 1:41 am
#4
Join Date: Oct 2014
Location: London, UK
Programs: BA Exec Club Gold
Posts: 335
I had this recently when I enter my Avios.com number into a booking rather than BAEC. The outcome following a number of conversations was that nothing could be done, as avios.com can not remove miles once added, for them then to be added to BAEC, thus the Avios ended up in the wrong account and I lost the tier points.
However, (and this is where it helps you) BAEC advised that they DO have the facility to remove from one account and credit to another, even if Avios.com does not. I understand this is a fairly simple process for them.
hope this helps
Stuart
However, (and this is where it helps you) BAEC advised that they DO have the facility to remove from one account and credit to another, even if Avios.com does not. I understand this is a fairly simple process for them.
hope this helps
Stuart
Nov 4, 2014, 1:58 am
#5
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
I had this recently when I enter my Avios.com number into a booking rather than BAEC. The outcome following a number of conversations was that nothing could be done, as avios.com can not remove miles once added, for them then to be added to BAEC, thus the Avios ended up in the wrong account and I lost the tier points.
Nov 5, 2014, 2:38 am
#6
Join Date: Oct 2014
Location: London, UK
Programs: BA Exec Club Gold
Posts: 335
Nov 5, 2014, 2:44 am
#7
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
Just to clarify : can you see that these Avios have indeed been credited to this 'wrong' number, or could they be still floating as 'failed to credit' ?
Nov 5, 2014, 5:03 am
#8
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
Nov 5, 2014, 9:32 am
#10
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Well in theory the miles can't be credited to the wrong account since Avios can't match your BP name to the wrong Avios name.
So the flights are not yet credited to anything. You can missing miles claim them.
So the flights are not yet credited to anything. You can missing miles claim them.
Aug 20, 2019, 1:58 am
#11
Join Date: Aug 2019
Posts: 1
wrong account
I recently realized my earned Avios from the BA Visa card including signup bonus, spending bonus, and earnings from everyday purchases were not going into my BA Avios account. My CC statement showed what they deposited into the Avios account, but it was never reflected on the BA site. I thought there was just a delay in it showing up. The number Chase gave me is nothing like any other number I use. I am hoping it is a non-working number. 137K vs. 18K difference. Anyone want to predict how this might turn out ? Thank you.
Aug 20, 2019, 2:24 am
#12
Join Date: Jun 2009
Programs: BA GGL/GfL; Hilton Diamond; Marriott Ambassador; IHG Diamond;
Posts: 263
