T5 security
Nov 2, 2014, 4:21 am
#1
Original Poster
Join Date: Jun 2004
Location: London
Programs: GGL/GFL
Posts: 1,032
T5 security
10 minutes just to get to the conformance check scanner at FT and now 15 minutes in a non moving queue.. Who knows how much longer this will take, but allow yourselves extra time this morning as it is dire.
Nov 2, 2014, 4:32 am
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,911
Hi,
Are you at North Security or South Security ( South is closer to the CW/F check in area)
North security can be messy due to the flight connections pax also using it
Good luck!
Regards
TBS
Are you at North Security or South Security ( South is closer to the CW/F check in area)
North security can be messy due to the flight connections pax also using it
Good luck!
Regards
TBS
Nov 2, 2014, 5:21 am
#6
Join Date: Mar 2009
Location: Maidenhead, UK
Programs: BAEC
Posts: 443
Took me 10 minutes at 7am this morning but the queues were beginning to form behind me...
When I looked down on South security from GC earlier I realised the cladding that's up around half of if is covering an extra belt so presumably they're doing some work on it but whilst they are, that's taking away 1/3 of the fast track capacity.
But thinking about it, I can't remember a time when the cladding wasn't there.
Edit: The actual cause of people taking time to go through, when I was there earlier, was the scanning throughput - people were pretty good at getting their kit onto the belt - but over half the waiting time was everyone standing waiting for items to go through xray. Not helped by people picking up their bags, leaving the empty bins, and walking off, of course.
When I looked down on South security from GC earlier I realised the cladding that's up around half of if is covering an extra belt so presumably they're doing some work on it but whilst they are, that's taking away 1/3 of the fast track capacity.
But thinking about it, I can't remember a time when the cladding wasn't there.
Edit: The actual cause of people taking time to go through, when I was there earlier, was the scanning throughput - people were pretty good at getting their kit onto the belt - but over half the waiting time was everyone standing waiting for items to go through xray. Not helped by people picking up their bags, leaving the empty bins, and walking off, of course.
Last edited by Beansprout; Nov 2, 2014 at 5:26 am
Nov 2, 2014, 6:17 am
#7
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
They need to either put staff member there to put the tray away or educate the passengers on the requirement (e.g. more prominent display with the request to put the trays away).
Nov 2, 2014, 6:20 am
#8
Join Date: Feb 2007
Location: Here or there abouts...
Programs: BA LTG, Defender of the turnip.
Posts: 708
Nov 2, 2014, 6:21 am
#9
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,507
my last few flights (HEL) have been from T3 and I've found the queues both at (fast track) security and especially at the UK border on returning to be so much shorter than T5.
Nov 2, 2014, 6:24 am
#10
Join Date: Jan 2008
Posts: 3,839
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 8_0_2 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12A405 Safari/600.1.4)
Long queues being held at the bottom of the escalators at T5 Transfers, overcrowded transit train, 45 min & counting from on stand and no bags.
Welcome to the third world.
Long queues being held at the bottom of the escalators at T5 Transfers, overcrowded transit train, 45 min & counting from on stand and no bags.
Welcome to the third world.
Nov 2, 2014, 6:58 am
#11
Join Date: Oct 2013
Programs: BA GGL/CCR
Posts: 370
Furthermore, if I wait at Fast Track for longer than 15 minutes, that will usually cost BA 10K Avios by way of apology. Every one of us should utilize the complaint form and demand compensation for our lost time when these failures occur. Eventually they will tire of giving us free RFS and upgrades and instead invest the money in proper FT lanes.
Well, that turned into a rant. Going to put the toys back in the pram now.
Nov 2, 2014, 7:08 am
#13
Join Date: May 2014
Location: South-West Six
Posts: 179
It's the end of half term, not just for the UK but also in Belgium, France and the Netherlands. But you're right, Sunday mornings can be busy due to many people on weekend breaks going back home etc.
Nov 2, 2014, 7:12 am
#14
Join Date: Jun 2007
Location: SBA & LAX
Programs: AA Lifetime Gold, BA Lifetime Blue, Marriott Gold, and many others
Posts: 1,152
I put away about 6 or more trays on average when I go through security at T5, as not many people put their trays away and there are often no staff members doing so, resulting in a build-up that stops the flow of the items through the scanner. I think the most I've put away so far was about 15! As a regular traveller through there, I do what I can to help other people's experience be a bit more reasonable.
They need to either put staff member there to put the tray away or educate the passengers on the requirement (e.g. more prominent display with the request to put the trays away).
They need to either put staff member there to put the tray away or educate the passengers on the requirement (e.g. more prominent display with the request to put the trays away).
The fast track line was pretty short and I got through in about 10 minutes. It was about 9:00 AM during the week.
Last edited by BLG; Nov 2, 2014 at 7:18 am
Nov 2, 2014, 7:18 am
#15
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I put away about a half dozen trays myself a few days ago while my bag was being gone-through, and then someone who seemed like he might be the supervisor of the security unit came over and he started putting away trays. He was joking (in a positive way) with other security personnel about his new job as a "tray puter-awayer." You'd think that the easiest fix would be to tell people to put away their trays.