Avios Household account Family and Friends restrictions
Oct 27, 2014, 5:44 am
#1
Original Poster
Join Date: Jun 2011
Posts: 102
Avios Household account Family and Friends restrictions
Up until recently, when I had less than the maximum of 5 Family and Friends names on my Avios Household account, the system has always allowed me to add new members until the maximum of five members was reached. The only restriction being that an existing member could not be removed for six months after being added.
Now I have five members on the list and I get a message saying that even if I remove one of them I have a 24 hour window to make changes after which the system will lock me out. which means that if I now remove 2 members and don't immediately replace them with new names, after 24 hours I get locked out for the next 6 months with only 3 members left on the list.
Is this new? Any other FTers see this?
Now I have five members on the list and I get a message saying that even if I remove one of them I have a 24 hour window to make changes after which the system will lock me out. which means that if I now remove 2 members and don't immediately replace them with new names, after 24 hours I get locked out for the next 6 months with only 3 members left on the list.
Is this new? Any other FTers see this?
Oct 29, 2014, 10:14 am
#3
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Now I have five members on the list and I get a message saying that even if I remove one of them I have a 24 hour window to make changes after which the system will lock me out. which means that if I now remove 2 members and don't immediately replace them with new names, after 24 hours I get locked out for the next 6 months with only 3 members left on the list.
See the HHA guide: http://www.flyertalk.com/forum/briti...-accounts.html
Also the T&C's:
18.1.7. Once a Household Account is established, new member(s) may not be added or existing member(s) removed more than once every six months. A Household Account may not be dissolved or re-established more than once every six months.
http://www.britishairways.com/en-gb/...useholdaccount
Oct 29, 2014, 1:04 pm
#4
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
I noticed this recently as well. I thought it may even be some weird sort of typo but it seems not.
We also had an IT issue. My Gold wife created a F&F list and tried to transfer some Avios to that person (she is not in a HHA but that should not be an issue.) She permanently gets an error message saying 'error - you do not have anyone you can transfer Avios to'.
We also had an IT issue. My Gold wife created a F&F list and tried to transfer some Avios to that person (she is not in a HHA but that should not be an issue.) She permanently gets an error message saying 'error - you do not have anyone you can transfer Avios to'.
Oct 30, 2014, 3:13 am
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
This is correct and has been that way since the Friends&Family was changed, and as per the T&C's.
See the HHA guide: http://www.flyertalk.com/forum/briti...-accounts.html
Also the T&C's:
18.1.7. Once a Household Account is established, new member(s) may not be added or existing member(s) removed more than once every six months. A Household Account may not be dissolved or re-established more than once every six months.
http://www.britishairways.com/en-gb/...useholdaccount
See the HHA guide: http://www.flyertalk.com/forum/briti...-accounts.html
Also the T&C's:
18.1.7. Once a Household Account is established, new member(s) may not be added or existing member(s) removed more than once every six months. A Household Account may not be dissolved or re-established more than once every six months.
http://www.britishairways.com/en-gb/...useholdaccount
19.1.2. Individuals nominated to the Family and Friends list must remain on the list for a minimum of six months.
19.1.9. Once a Family and Friends list is established, new nominees(s) may be added or existing nominee(s) removed at any time, at all times subject to Clause 19.1.2.
Oct 30, 2014, 2:46 pm
#8
Original Poster
Join Date: Jun 2011
Posts: 102
Exactly! This was my assumption when I first saw the message about a "24hr" window.
When I first opened a Household account, I added people to the friends and family list one a t a time over about 3 months - no 24hr window.
Now that is contradicted by this new message. I'm going to try calling CS to see if they can clarify this when quoting the T&Cs
When I first opened a Household account, I added people to the friends and family list one a t a time over about 3 months - no 24hr window.
Now that is contradicted by this new message. I'm going to try calling CS to see if they can clarify this when quoting the T&Cs
Mar 14, 2019, 3:23 am
#9
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco, IHG Spire, Hotels.com Reinstated Gold)
Posts: 272
Apologies for resurrecting, but the message remains about a 24 hour window.
Having spoken to GGL Line, they said it means that if you add a new friend, you cannot remove them after 24 hours have elapsed and have to keep them on there for 6 moonths, NOT that if you remove someone you HAVE to replace them with someone new within 24 hours or risk having empty slots in your F and F list.
Does that seem correct?
A poor turn of phrase on the website for sure
You have a 24 hour window to remove people from your Family and Friends list from the time you start making changes.
After that, you cannot change the people on your list for 6 months.Having spoken to GGL Line, they said it means that if you add a new friend, you cannot remove them after 24 hours have elapsed and have to keep them on there for 6 moonths, NOT that if you remove someone you HAVE to replace them with someone new within 24 hours or risk having empty slots in your F and F list.
Does that seem correct?
A poor turn of phrase on the website for sure