Counterpoint to: BA Lousy with IRROPS / Appalling Customer Service
Aug 13, 2014, 8:58 am
#16
Suspended
Original Poster
Join Date: Mar 2013
Location: Pasadena, CA
Programs: BAEC Gold, Hyatt Plat, Amex Plat.
Posts: 651
Secondly BA has deliberately chosen to take away staff discretion to stop staff doing the decent thing (e.g. Interline reroutes, booking convenient hotels etc.) so a staff based which is tightly stretched in normal operations is completely unable to provide decent assistance during IRROPS.
Incidentally, calling the BA gold line here in the US did not help either. I picked up the phone when it became clear that the connection was impossible...about 15 mins before landing, and I was still holding when my wife texted to say she had been rebooked at flight connections!!
Aug 13, 2014, 4:35 pm
#17
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
Does Delta have a great rewards programme? Do they have good quality lounges? Offer a better inflight service?
Maybe BA recognises that as IRROPS don't affect the majority of their passengers it's wiser for them to divert resources to maintain quality in other areas that have a much greater impact on its customers.
There will always be something that can be improved but you're never going to get a perfect airline.
Maybe BA recognises that as IRROPS don't affect the majority of their passengers it's wiser for them to divert resources to maintain quality in other areas that have a much greater impact on its customers.
There will always be something that can be improved but you're never going to get a perfect airline.
How many tickets do you buy a year? DO you earn consistently > 6KTPs per year?
If everything is to be based upon credit card and Tesco spend at least have the decency to call out your bias when criticizing others who actually fork out significant amounts of their own liquid funds each year when you don't.
Aug 13, 2014, 4:53 pm
#18
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Aug 13, 2014, 5:27 pm
#20
Join Date: Aug 2013
Programs: BAEC Gold, IHG Spire Elite
Posts: 1,713
I was actually very impressed and found the notorious 'surly american cc' to be non existent.
Aug 13, 2014, 5:34 pm
#21
Join Date: Jul 2013
Location: scotland/EDI
Programs: BAEC , M&M , VIRGIN FC , FLYING BLUE
Posts: 1,438
I flew Delta for the first time recently on an LHR-JFK return. I had access to the VS clubhouse in both LHR and JFK, and the on board service was impeccable on both legs. So, to answer your questions, yes and yes.
I was actually very impressed and found the notorious 'surly american cc' to be non existent.
I was actually very impressed and found the notorious 'surly american cc' to be non existent.
Aug 13, 2014, 6:42 pm
#22
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,204
Aug 14, 2014, 3:21 pm
#23
Join Date: Jul 2013
Location: scotland/EDI
Programs: BAEC , M&M , VIRGIN FC , FLYING BLUE
Posts: 1,438
I have no direct experience of delta TATL so cant compare their business class product
but it looks ok
if anyone can give me a comparison between delta and BA on that route it would be appreciated
though talking about delta on the BA forum may not go down too well