Confused about Avios

Old Jul 6, 14, 7:59 pm
  #1  
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Join Date: Jul 2014
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Confused about Avios

First post here so forgive me if I miss something.

I recently moved to the USA and BAEC transferred my account and attached it to my US residence where I use a Chase BA card. I retained the UK AmEx card and use it when back in the UK.

I then had a letter from AmEx stating that all of the Avios points earned on the card had been rejected from my BAEC account.

I spoke to BAEC a couple of times but got a different answer each time: 1) can't be done because of the exchange rate or 2) you can only have one account in one country or 2) open a new (second) BAEC in the UK and assign the points there though you can't have a household account in 2 countries.

Neither of those explanations or the 'solution' make any sense: I've earned the points properly; why can't they be assigned to my account? Can anyone here offer an explanation? I really don't want to lose the points. Thanks
gora is offline  
Old Jul 6, 14, 10:05 pm
  #2  
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Originally Posted by gora View Post
First post here so forgive me if I miss something.

I recently moved to the USA and BAEC transferred my account and attached it to my US residence where I use a Chase BA card. I retained the UK AmEx card and use it when back in the UK.

I then had a letter from AmEx stating that all of the Avios points earned on the card had been rejected from my BAEC account.

I spoke to BAEC a couple of times but got a different answer each time: 1) can't be done because of the exchange rate or 2) you can only have one account in one country or 2) open a new (second) BAEC in the UK and assign the points there though you can't have a household account in 2 countries.

Neither of those explanations or the 'solution' make any sense: I've earned the points properly; why can't they be assigned to my account? Can anyone here offer an explanation? I really don't want to lose the points. Thanks
You can't have avios earned from a UK BA amex deposited into a BAEC account registered in the US. As you have been told the avios will be held and will not be deposited in your account until you move back to the UK. It's just how it is. BAEC has exclusive agreements with credit card issuers in various countries and apparently is unwilling based upon those agreements to allow people to earn in multiple countries.
See these threads (and the linked threads within):
http://www.flyertalk.com/forum/briti...us-acount.html
http://www.flyertalk.com/forum/briti...confusion.html
jerry a. laska is offline  

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