Gold member personal greeting
Feb 18, 2019, 4:17 am
#541
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,892
Last week on the 07.10 LHR-MAN, the CSM popped down to me in ET before takeoff, quick, genuine handshake and "just ask if you need anything". He didn't greet anyone else in the cabin and it was perfectly done - no fanfare but just a genuine greeting and offer. As is usually the case, I slept for the whole 35-min flight 
Feb 19, 2019, 6:36 am
#542
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
On BA12, SIN-LHR I got a nice personal greeting from the 'Cabin Service Leader', which wasn't a title I'm aware of? Perhaps she was the CSM?
She introduced herself by name, welcomed me on board, asked me if there was anything I needed, and mentioned "I know you fly with us a lot". Was warm, genuine and shook my hand.
As it was club-world, I got a Significant Look from the person facing me in the ying-yang seating. That's the awkward part of these things!
She introduced herself by name, welcomed me on board, asked me if there was anything I needed, and mentioned "I know you fly with us a lot". Was warm, genuine and shook my hand.
As it was club-world, I got a Significant Look from the person facing me in the ying-yang seating. That's the awkward part of these things!
Feb 19, 2019, 3:49 pm
#544
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
This makes me laugh so much.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
The only staff on the aeroplane who, in my opinion, deserve a title of any sort are the two/three/four highly skilled and qualified people sat at the nose of the aeroplane who do their best to ensure that I arrive safely at my destination.
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
The only staff on the aeroplane who, in my opinion, deserve a title of any sort are the two/three/four highly skilled and qualified people sat at the nose of the aeroplane who do their best to ensure that I arrive safely at my destination.
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Feb 19, 2019, 3:56 pm
#546
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 278
oh bloody hell, I missed that one as well, ‘World class!’ I’ve heard crew talking about the fact they’re in charge. Amazing that BA don’t stamp down on this. Surely on an aeroplane there is a chain of command and only one person is in charge and it most definitely is not the purser! Lol.
Feb 19, 2019, 5:22 pm
#547
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
This makes me laugh so much.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
The only staff on the aeroplane who, in my opinion, deserve a title of any sort are the two/three/four highly skilled and qualified people sat at the nose of the aeroplane who do their best to ensure that I arrive safely at my destination.
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Feb 20, 2019, 12:24 am
#548
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
Titles are useful in differentiating skill levels and experience. I am glad they exist.
Feb 20, 2019, 2:01 am
#549
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
This makes me laugh so much.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
The only staff on the aeroplane who, in my opinion, deserve a title of any sort are the two/three/four highly skilled and qualified people sat at the nose of the aeroplane who do their best to ensure that I arrive safely at my destination.
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Feb 20, 2019, 2:27 am
#550
Join Date: Sep 2010
Posts: 610
Feb 20, 2019, 2:42 am
#551
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,110
Feb 20, 2019, 3:37 am
#552
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,287
This makes me laugh so much.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
(...)
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Only in BA would you get so many different ‘titles’ amongst a set of cabin crew. I can’t understand why there isn’t just ‘the cabin crew’ and a ‘senior crew member.’ All this director, manager, leader etc etc it’s the biggest pile of bollocks I’ve ever heard in my entire life. No disrespect to these people, but I think the titles are competely ridiculous and will always inevitably lead to the clearly over-inflated egos that you see amongst many BA crew.
(...)
All I ask of the cabin crew on my flights is to serve my food hot, my wine cold, not to bake me in the middle of the night and ensure that I’m being well looked after, which is primarily their job.
Might come across as a bit harsh, but it’s reality.
Feb 20, 2019, 8:28 am
#553
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
QUOTE=carrotjuice;30799195]
Well wait till you get onboard SQ - four different shades of uniforms to make sure the hierarchy is undoubtedly distinguished!
[/QUOTE]
Don't we luv the suites in their a380, too
I pretty much got my first gold greeting today.. Not on the plane.. But entering the Concorde room with an F ticket.. Oh. Wait.. I have a very important message for you.. Haha.. Oh. Thank you for being GGL .
That is indeed funny... Everyone extremely nice here today anyways.
Well wait till you get onboard SQ - four different shades of uniforms to make sure the hierarchy is undoubtedly distinguished!
[/QUOTE]
Don't we luv the suites in their a380, too
I pretty much got my first gold greeting today.. Not on the plane.. But entering the Concorde room with an F ticket.. Oh. Wait.. I have a very important message for you.. Haha.. Oh. Thank you for being GGL .
That is indeed funny... Everyone extremely nice here today anyways.
Feb 24, 2019, 3:04 am
#554
Join Date: Nov 2016
Location: London
Programs: Newbie BA Gold
Posts: 570
LHR-BUD, three of us all gold in row 1, I think pretty fully flight. CSM came over to say hi and little chat after our meal.
BUD-LHR in row 8 ET, completely packed flight. CSM came over after BoB carrying three glasses glasses of champagne and only really had time to say hi and thank you. Our 8 yr old didn't really fancy champagne in the morning so missus had his and CSM dashed back to get some juice instead. Was really nice of them.
BUD-LHR in row 8 ET, completely packed flight. CSM came over after BoB carrying three glasses glasses of champagne and only really had time to say hi and thank you. Our 8 yr old didn't really fancy champagne in the morning so missus had his and CSM dashed back to get some juice instead. Was really nice of them.
Feb 26, 2019, 4:51 am
#555
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
I was a BA Gold years ago. CX did it once in an all-economy A320 SYX-HKG. They provide zero service onboard. After boarding completion the CSD greeted me and handed me a bottle of water. Some other passenger saw it and asked for another bottle and she replied with a simple "no." Awkward.