Gold member personal greeting
Jan 19, 2019, 7:47 am
#482
Join Date: Aug 2018
Location: Cambridgeshire
Programs: BAEC Bronze; ALL Gold
Posts: 128
BA163 to TLV yesterday - my first flight since achieving Gold, and I was completely ignored... admittedly I was in the back, but the flight was less than half full. I don't know if Theoretical Seating is to be thanked, but the two seats next to me (in D) and all three in front of me were empty, at least to begin with, which is much more important to me than any greeting or drinks. Returning in WT+ on Friday so I'll see how that works out.
As an aside, the beef was even more inedible than usual.
Jan 19, 2019, 12:26 pm
#483
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,277
I witnessed 2 Gold greetings on HEL-LHR this morning (in CE), but the CSM went back to the galley to check names on the iPad in-between. It made the 2 of them and people in their vicinity cringe because it felt so artificial... Not sure I'll want those when I reach Gold!
Jan 22, 2019, 12:58 am
#484
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
Finally got a greeting after 13 flights as gold (3 on AA), all in Y, when travelling MIA to LHR.
Glass of champagne after take-off, then five minutes later asked to grab my bag from the overhead and invited upstairs (747) to J. First ever free upgrade!
CC then followed up later to say she had moved me from my exit row seat as the pax next to me was overflowing their seat and she thought I was getting crushed. I then let her know the pax was a non-status colleague I had TCP'd into the seat to get him an exit row, so the tale would be a good office yarn. She then offered my colleague champagne as well.
CSD also visited to check I was happy.
Great effort all round by crew.
Glass of champagne after take-off, then five minutes later asked to grab my bag from the overhead and invited upstairs (747) to J. First ever free upgrade!
CC then followed up later to say she had moved me from my exit row seat as the pax next to me was overflowing their seat and she thought I was getting crushed. I then let her know the pax was a non-status colleague I had TCP'd into the seat to get him an exit row, so the tale would be a good office yarn. She then offered my colleague champagne as well.
CSD also visited to check I was happy.
Great effort all round by crew.
Jan 22, 2019, 3:00 am
#485
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
Finally got a greeting after 13 flights as gold (3 on AA), all in Y, when travelling MIA to LHR.
Glass of champagne after take-off, then five minutes later asked to grab my bag from the overhead and invited upstairs (747) to J. First ever free upgrade!
CC then followed up later to say she had moved me from my exit row seat as the pax next to me was overflowing their seat and she thought I was getting crushed. I then let her know the pax was a non-status colleague I had TCP'd into the seat to get him an exit row, so the tale would be a good office yarn. She then offered my colleague champagne as well.
CSD also visited to check I was happy.
Great effort all round by crew.
Glass of champagne after take-off, then five minutes later asked to grab my bag from the overhead and invited upstairs (747) to J. First ever free upgrade!
CC then followed up later to say she had moved me from my exit row seat as the pax next to me was overflowing their seat and she thought I was getting crushed. I then let her know the pax was a non-status colleague I had TCP'd into the seat to get him an exit row, so the tale would be a good office yarn. She then offered my colleague champagne as well.
CSD also visited to check I was happy.
Great effort all round by crew.
I get grated frequently and very professionally discreet with always something in mind like reserving a meal on MH . For me the best service concerning recognition.
On ba nothing ever happens.. Great crew on a380 to sin, for sure.. But I did get a manager greeting on the return flight after I had to complain again that there was no priority boarding but everyone crushed in those 2 lanes. Still for me the most annoying things that ba cannot get FastTrack str8
Jan 24, 2019, 4:55 pm
#486
Join Date: Jul 2018
Location: Walking from one side of the terminal to the other
Programs: OneWorld Emerald
Posts: 35
I know that I am about to reference another airline in the BA thread, but as a point of reference: I was on EK this past weekend (the BA flight was too expensive to get approved for this particular trip) and the person seated in front of me must have been Super Platinum or something because he received no less than three greetings prior to departure (that I can recall or noticed), he was asked multiple times during the flight if he wanted anything (which he clearly got more and more annoyed with), and he received another "thank you for giving us so much money" before landing.
The best, though, was after landing and whilst taxing to the gate, an attendant came back to ask him if he wanted to go up front to First (so that he disembark before the rest of us peasants), and the sight of a fellow passenger with bags in hand walking to the front of the plane caused EVERYONE else on the plane to think they could do the same, and chaos ensued.
My takeaway: apparently it is possible to take things too far.
The best, though, was after landing and whilst taxing to the gate, an attendant came back to ask him if he wanted to go up front to First (so that he disembark before the rest of us peasants), and the sight of a fellow passenger with bags in hand walking to the front of the plane caused EVERYONE else on the plane to think they could do the same, and chaos ensued.
My takeaway: apparently it is possible to take things too far.
Jan 27, 2019, 9:52 am
#488
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,726
I've had 2 from my last 4 flights this week.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Jan 27, 2019, 10:05 am
#489
Join Date: Feb 2013
Location: LHR/BHD
Programs: BAEC (Blue, usually)
Posts: 40
The CSM on the BA795 HEL -> LHR this morning was very impressive. She introduced herself to each Gold/GGL member at the start of the flight and struck up a conversation with them — or at least I'm assuming so. As a lowly Silver I did not have the privilege 
but she made the effort to address everyone as Mr/Mrs <last name here> and memorised drinks that everyone was having, keeping people topped up throughout and being very proactive.
I'm sure one of the other TP runners who are of that status can confirm that was the case as I recognised at least 4 faces from BA798 8 hours before!
but she made the effort to address everyone as Mr/Mrs <last name here> and memorised drinks that everyone was having, keeping people topped up throughout and being very proactive.I'm sure one of the other TP runners who are of that status can confirm that was the case as I recognised at least 4 faces from BA798 8 hours before!
Jan 27, 2019, 10:14 am
#490
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,070
I've had 2 from my last 4 flights this week.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Last edited by Lefly; Jan 27, 2019 at 10:27 am Reason: wrong term used
Jan 27, 2019, 10:22 am
#491
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,711
I've had 2 from my last 4 flights this week.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Usual "thanks for being a loyal customer.....if there's anything you need, don't both asking as you'll not see me again during the remaining 10hrs of this flight" sort of thing.
Both in CE and CW. Nothing in the ET flights although the cabins were rammed.
Jan 27, 2019, 12:05 pm
#494
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
The CSM on the BA795 HEL -> LHR this morning was very impressive. She introduced herself to each Gold/GGL member at the start of the flight and struck up a conversation with them — or at least I'm assuming so. As a lowly Silver I did not have the privilege but she made the effort to address everyone as Mr/Mrs <last name here> and memorised drinks that everyone was having, keeping people topped up throughout and being very proactive.
I'm sure one of the other TP runners who are of that status can confirm that was the case as I recognised at least 4 faces from BA798 8 hours before!
but she made the effort to address everyone as Mr/Mrs <last name here> and memorised drinks that everyone was having, keeping people topped up throughout and being very proactive.I'm sure one of the other TP runners who are of that status can confirm that was the case as I recognised at least 4 faces from BA798 8 hours before!
Jan 27, 2019, 2:04 pm
#495
Join Date: May 2016
Location: EDI
Programs: Was BA GGL but no longer travelling
Posts: 583
On my one and only flight in 1A the CSD personally escorted me to my seat. Mind you, after 4 hours in the lounge maybe he sussed that I needed the guidance.....
Another flight in 1A due in June so I'll have a benchmark.
Another flight in 1A due in June so I'll have a benchmark.
