Gold member personal greeting
Jan 13, 2019, 2:58 am
#466
Join Date: May 2014
Location: GLA
Programs: I'm not that important
Posts: 84
Flying in WT, to YYZ recently in seat 52B (both there and back 52C was empty, despite the flight being fairly full, GCW privilege?)
the CSD came down to say hello twice, first time I was asleep - then brought a bottle of water back. They also advised me that people were asking for aisle seats, so they recommended I move into 52C, if I didn't want a companion, which I thought was a nice touch
then on a connecting flight in the UK got a goodbye Mr **** upon leaving the aircraft from the high heed yun, who I didn't even have any interaction with
the CSD came down to say hello twice, first time I was asleep - then brought a bottle of water back. They also advised me that people were asking for aisle seats, so they recommended I move into 52C, if I didn't want a companion, which I thought was a nice touch
then on a connecting flight in the UK got a goodbye Mr **** upon leaving the aircraft from the high heed yun, who I didn't even have any interaction with
Jan 13, 2019, 7:27 am
#467
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Personal greeting from CSM before takeoff from Basel on Friday evening. Also given a drink from CE and a proper CE glass. On de-boarding also got personal goodbye Mr ***** and have a good weekend 😊
Jan 13, 2019, 11:55 am
#468
Join Date: Jun 2013
Programs: BAEC Gold/ All the AMEX Plat things
Posts: 195
Personal greeting last night on the BA798 to HEL with an offer of any drink from CE. Accepted some Champagne with a second promptly served when the first glass became empty. Let’s see what happens later on this week when flying back to LHR and then onwards to BCN.
Jan 13, 2019, 1:11 pm
#469
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Did get a very nice chat with the CSD on LHR-JFK in F yesterday. He was genuine and interested and was around to say hello within 5 minutes of the crew being able to move around. He also popped back at the end of the flight to ask how everything was. Was almost as good as a normal shorthaul flight on AY 
Jan 13, 2019, 6:26 pm
#471
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
I've had a few personal welcomes recently - in Y as the trolley rolled through inbound from ZAG last month, more noticeable outbound to JER on Dec 30th. No offerings of anything: but then again this was short haul.
Jan 14, 2019, 12:28 am
#472
Join Date: Sep 2014
Location: London
Programs: BA Gold, HHonors Gold
Posts: 230
BA certainly appears to be much more complacent towards BAEC gold / Oneworld Emerald than several other Oneworld airlines do. I think BA takes BAEC gold / Oneworld Emerald for granted on several counts - eg generally failing to provide any additional soft perks (AY and AA will give free drinks in short haul Y, whereas on BA you get nothing for free) and also having an operational upgrade algorithm that often overlooks BAEC gold / Oneworld Emerald (my favourite airline for consistency on that front is CX).
Perhaps it's because there are so many more BAEC gold passengers on BA than there are AY platinum on AY or CX diamond on CX
Jan 14, 2019, 1:09 am
#473
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,916
Not specifically a Gold benefit, the higher your status the more likely you are to have the seat next to you empty in the event the flight is not full. More info in the theoretical seating thread.
Jan 14, 2019, 5:51 am
#474
Join Date: Aug 2018
Location: Cambridgeshire
Programs: BAEC Bronze; ALL Gold
Posts: 128
BA163 to TLV yesterday - my first flight since achieving Gold, and I was completely ignored... admittedly I was in the back, but the flight was less than half full. I don't know if Theoretical Seating is to be thanked, but the two seats next to me (in D) and all three in front of me were empty, at least to begin with, which is much more important to me than any greeting or drinks. Returning in WT+ on Friday so I'll see how that works out.
Jan 14, 2019, 6:29 am
#475
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
BA163 to TLV yesterday - my first flight since achieving Gold, and I was completely ignored... admittedly I was in the back, but the flight was less than half full. I don't know if Theoretical Seating is to be thanked, but the two seats next to me (in D) and all three in front of me were empty, at least to begin with, which is much more important to me than any greeting or drinks. Returning in WT+ on Friday so I'll see how that works out.
Jan 14, 2019, 8:10 am
#476
Join Date: Aug 2008
Posts: 3,925
This morning in Y after the breakfast service had finished the CSM came back to welcome me on the flight, ask how I was and offer me a glass of champagne. At the end of the flight as we disembarked he used my name when he said goodbye and at the exit.
Jan 14, 2019, 12:54 pm
#477
Join Date: May 2017
Programs: BA - Gold, EK - Gold
Posts: 107
What??? I read the majority of this thread in disbelief.
I have been gold for 3 years. Never been greeted once and neither have I ever had a seat free next to me.
Oh well. I must have one of those faces.
However i once stood behind a gentleman on the queue to get in a Cathay Flight in HK and he had been personally escorted to the gate by the head guy from the lounge he had a letter from the chairman of Cathay thanking this gentleman for his loyalty.
Dont know now how he had been flying on Cathay for ... think it might have been 20 years or something. But he had achieved Platinum within 1 month when he first started or something.
Made me realise pretty much everyone has Gold nowadays.
I have been gold for 3 years. Never been greeted once and neither have I ever had a seat free next to me.
Oh well. I must have one of those faces.
However i once stood behind a gentleman on the queue to get in a Cathay Flight in HK and he had been personally escorted to the gate by the head guy from the lounge he had a letter from the chairman of Cathay thanking this gentleman for his loyalty.
Dont know now how he had been flying on Cathay for ... think it might have been 20 years or something. But he had achieved Platinum within 1 month when he first started or something.
Made me realise pretty much everyone has Gold nowadays.
Jan 14, 2019, 11:08 pm
#479
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
A welcome and a half returning on a long-haul, red eye flight back to the UK this week. Sitting in W before take-off, the cabin crew member working my aisle popped by to introduce himself and offered me anything I fancied from up front, noting that the first class pyjamas look particularly good when worn whilst holding a glass of bubbly. Foregoing the pjs but giving the thumbs up to the champagne, he bound up the plane straight after the seat belt sign went off and returned with a wine glass full of the good stuff - accompanied by the important observation that the champagne glass they use in F just doesn't have the necessary capacity for moments like this. What followed around the logistics of him distributing dinner to the entire cabin was an at-seat service of the entire bottle of LPGS which, on the second glass, he brought back with him and installed in a makeshift ice bucket in the galley. My glass was never less than half full at any time, with each serving accompanied by the kind of excellent banter that is always the hallmark of a memorable flight on BA. After a much-needed nap, I was very generously presented with an unopened bottle to take home so that "the lady in my life could enjoy herself at BA's expense as well". A visit from the CSD allowed me to share my feelings about the quality of the service I was receiving. Golden ticket and online 'well done' submitted before I made it home.
After countless gruelling hours spent mostly down the back on BA over the last 6 months, it was an experience that has - at least for the time being - reinvigorated my interest in being back on a plane again next week. All thanks to the efforts of one gentleman who clearly went above and beyond, and who I hope I meet on board again soon.
After countless gruelling hours spent mostly down the back on BA over the last 6 months, it was an experience that has - at least for the time being - reinvigorated my interest in being back on a plane again next week. All thanks to the efforts of one gentleman who clearly went above and beyond, and who I hope I meet on board again soon.
Jan 15, 2019, 6:01 am
#480
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
Was given personal a welcome on both LHR-GIB and GIB-LHR this past weekend. I think on both flights, the crew were on the last step of the ladder to becoming CSM, so maybe that was part of the training?
One thing I have noticed is that it appears to be more common on Mixed Fleet flights as opposed to Euro or Worldwide fleets
One thing I have noticed is that it appears to be more common on Mixed Fleet flights as opposed to Euro or Worldwide fleets