Gold member personal greeting
Aug 22, 2018, 4:40 am
#376
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 165
OK so after my long haul to Gold via economy (as outlined in another post), here is an update on my Gold Greetings to date.
Between getting Gold and my TP reset I received no personal recognition from CC. That included a DXB-LHR, LHR-ABZ in WT and ET, an ABZ-LHR in ET, LHR-MAD-AGP in Business (Iberia), AGP-LHR in CE and LHR-ABZ in ET.
Last week I had my first trip since TP reset, and it’s a very different story:
ABZ-LHR in ET: Cabin Crew came to my seat in Economy, greeted me by name, welcomed me back and offered me champagne from CE
LHR-IAH in WT: No recognition
IAH-LHR in WT: CSD came to my seat (in the back row) just as I was served my coke by Economy Crew and said “Apologies Mr duncgor, I hoped to catch you before bar service, can I offer you some champagne? Also I’m sure the crew here will look after you but if they are not please come forward and let me know” and all said in front of the economy crew.
LHR-ABZ in ET: No recognition but then I fell asleep before take off and woke up when I landed.
i assume my CIV score maybe didn’t get updated until TP tweet? Hence the recognition on 50% of flights since but none before?
Between getting Gold and my TP reset I received no personal recognition from CC. That included a DXB-LHR, LHR-ABZ in WT and ET, an ABZ-LHR in ET, LHR-MAD-AGP in Business (Iberia), AGP-LHR in CE and LHR-ABZ in ET.
Last week I had my first trip since TP reset, and it’s a very different story:
ABZ-LHR in ET: Cabin Crew came to my seat in Economy, greeted me by name, welcomed me back and offered me champagne from CE
LHR-IAH in WT: No recognition
IAH-LHR in WT: CSD came to my seat (in the back row) just as I was served my coke by Economy Crew and said “Apologies Mr duncgor, I hoped to catch you before bar service, can I offer you some champagne? Also I’m sure the crew here will look after you but if they are not please come forward and let me know” and all said in front of the economy crew.
LHR-ABZ in ET: No recognition but then I fell asleep before take off and woke up when I landed.
i assume my CIV score maybe didn’t get updated until TP tweet? Hence the recognition on 50% of flights since but none before?
Aug 22, 2018, 5:20 am
#378
Join Date: Nov 2017
Programs: BAEC (Gold), IHG Rewards (Gold Elite), Marriot (Gold Elite), HHonors (Gold Elite), SPG (Gold)
Posts: 165
I wasn’t complaining and haven’t seen too many who have, I think the main discussion here is just highlighting that it’s not consistent and that recognition is frequently better for BAEC Golds with other OW Airlines.
I’m perfectly happy sitting with my headphones and my kindle at the back of the bus, and as a more British trait am actually slightly embarrassed when the crew make a fuss of me in front of other passengers, but I take my hat off to those of them that do recognise their frequent flyers bough, it’s a nice touch. I do not however expect or rely on it. I spend a lot of time on planes, I’m more concerned about getting to where I’m going.
I’m perfectly happy sitting with my headphones and my kindle at the back of the bus, and as a more British trait am actually slightly embarrassed when the crew make a fuss of me in front of other passengers, but I take my hat off to those of them that do recognise their frequent flyers bough, it’s a nice touch. I do not however expect or rely on it. I spend a lot of time on planes, I’m more concerned about getting to where I’m going.
Aug 22, 2018, 5:20 am
#379
Join Date: Jan 2018
Programs: BA Silver
Posts: 439
I did have a very good one the other week flying back IAD-LHR, mind.
CSM came back to Y to look for me but ended up giving this pretty long winded greeting to the guy in front who seemed a little perplexed but was quite happily going along with it all. I quietly pointed out just as she was about to turn away that I'm actually Mr ****. She was very apologetic and the guy in front was then quick to point out through a big grin, that yes he was just playing along with it all. Anyway, this lady by the name of Claire was just fantastic. She returned about 5 minutes later and whispered to me that there's an empty seat in WTP and if I would like it. I of course obliged considering I hadn't managed to get the usual exit row on this particular flight and she was also offering me the first row. She asked me to follow her lead, so I grabbed my stuff and we got to the seat at which point she quite vocally said, "Terribly sorry about the defective seat in 27H Mr ****- I will have make sure to have it logged for you, in the meantime hope this is alright for you" with a wink.
On an overnight flight, I can imagine the CC has to deal with quite a few unresponsive, pretty groggy and grumpy souls down the back but I could hear her as I woke up, chatting to fellow passengers, doing everything with a smile, checking if people had enough rest etc. It all came across so genuine. Then on the way out, as I was walking to exit, she asked if I managed to get a little more sleep myself and wished me a great day. Outstanding and when BA is like this- you can't beat it. Golden ticket issued.
CSM came back to Y to look for me but ended up giving this pretty long winded greeting to the guy in front who seemed a little perplexed but was quite happily going along with it all. I quietly pointed out just as she was about to turn away that I'm actually Mr ****. She was very apologetic and the guy in front was then quick to point out through a big grin, that yes he was just playing along with it all. Anyway, this lady by the name of Claire was just fantastic. She returned about 5 minutes later and whispered to me that there's an empty seat in WTP and if I would like it. I of course obliged considering I hadn't managed to get the usual exit row on this particular flight and she was also offering me the first row. She asked me to follow her lead, so I grabbed my stuff and we got to the seat at which point she quite vocally said, "Terribly sorry about the defective seat in 27H Mr ****- I will have make sure to have it logged for you, in the meantime hope this is alright for you" with a wink.
On an overnight flight, I can imagine the CC has to deal with quite a few unresponsive, pretty groggy and grumpy souls down the back but I could hear her as I woke up, chatting to fellow passengers, doing everything with a smile, checking if people had enough rest etc. It all came across so genuine. Then on the way out, as I was walking to exit, she asked if I managed to get a little more sleep myself and wished me a great day. Outstanding and when BA is like this- you can't beat it. Golden ticket issued.
Aug 22, 2018, 5:20 am
#380
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,908
I'd say I'm greeted on less than 25% of flights. Most recently, nothing on a family holiday flight out to Santorini but a very friendly MF crew coming back. Purchased BoB but after we'd finished the food and drinks, the crew offered the four of us drinks from CE and a bottle of water each which was a nice touch. Mrs gcuk even got shortbread with her tea in a mug! She was well pleased.
Aug 22, 2018, 6:04 am
#381
Join Date: Sep 2010
Location: Usually LAX or SFO but sometimes MIA in the winter or LCY or PVK in the summer and every now and then SIN or SGN
Programs: in ASM, APL & C++ but never Java
Posts: 159
Consistently inconsistent. Last week CW BWI - LHR yes, this week CW LGW-MCO no (but this flight deserves it's own thread for other issues!).
Aug 22, 2018, 6:06 am
#382
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,874
My family had a great crew both to and from Chania from LHR recently. We were brought water and fizz on the outbound (and suitable drinks offered for the children) and were provided with tea, coffee and shortbread on the way back. Great crews both ways and the recognition was done in a very genuine but also discreet way. The CSM on the outbound got an electronic golden ticket as she was so good with passengers generally - not just my family.
Aug 22, 2018, 12:57 pm
#384
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 237
Had it on both legs of my OTP back to back this week...
outbound looked like like a mixed fleet crew and as drink run was being done the CSM came over introduced herself and took my drink order.
inbound lots of seat shifting going on due to some shenanigans however towards the end of the flight the CSM came over to 1F and introduced himself... he seemed to have a rather in depth knowledge of FlyerTalk. Offered top up of drink and shortbread biscuit!
both done very discreetly
outbound looked like like a mixed fleet crew and as drink run was being done the CSM came over introduced herself and took my drink order.
inbound lots of seat shifting going on due to some shenanigans however towards the end of the flight the CSM came over to 1F and introduced himself... he seemed to have a rather in depth knowledge of FlyerTalk. Offered top up of drink and shortbread biscuit!
both done very discreetly
Aug 25, 2018, 1:37 am
#386
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,229
been a while since i've received any greeting which is fine. if anything i have been shocked at the superb treatment on ground in MIA like pre-boarding i have been called out for on my last two MIA-LHR flights.
Aug 26, 2018, 2:42 pm
#387
Join Date: Jan 2018
Programs: BA Gold, Sixt Platinum
Posts: 309
First Gold greeting in ET
Got my first personal welcome in ET on a short route (!) from both the CSM and another, very friendly, CC this morning on my way to STR. CC member came up to us (in row 4) with two bottles of water and a few nice words which felt very genuine. During the service I asked for a coffee (same CC member) and (secretly) hoped for a free one from CE but was 'sold' a Java Republic brew (for which I am actually happy to pay because I think it tastes really good!).
On the way back (in CE), a very friendly CSM welcomed me by handshake and name (not unusual) and extended the same to my companion (Bronze member) (not usual) which I thought was a nice touch. Service was odd though because he first served all 5 rows with food (orders taken on the ground) before starting the bar service.
On the way back (in CE), a very friendly CSM welcomed me by handshake and name (not unusual) and extended the same to my companion (Bronze member) (not usual) which I thought was a nice touch. Service was odd though because he first served all 5 rows with food (orders taken on the ground) before starting the bar service.
Last edited by EDDLEGLL; Aug 26, 2018 at 3:13 pm
Aug 26, 2018, 2:52 pm
#388
Join Date: Mar 2018
Posts: 47
I flew home from LHR to DFW at the end of June in WTP. Both the lady I was sitting next to and myself were greeted by our names by the CC. I have been a bronze in the past but am now a blue so to me calling me by my name throughout the flight added that extra touch and I appreciated it.
Aug 26, 2018, 11:08 pm
#389
Join Date: Jul 2018
Posts: 25
I have had now 6 flights after I got gold all in CE no welcome so fare from any CC or CSD. Next flight is in F to Singapore and back in CW, We are both gold so we will see if we get some changes. I got a welcome as a bronze and silver I went up to gold in 7 month so a bit dissapointing when you reached the highest tier your are not in the focus. So I should switch to another airline.
Aug 26, 2018, 11:48 pm
#390
Join Date: Jun 2011
Location: UK
Programs: AVIS presidents club, BA GGL, HH Diamond, Marriott Platinum Elite
Posts: 277
I have had now 6 flights after I got gold all in CE no welcome so fare from any CC or CSD. Next flight is in F to Singapore and back in CW, We are both gold so we will see if we get some changes. I got a welcome as a bronze and silver I went up to gold in 7 month so a bit dissapointing when you reached the highest tier your are not in the focus. So I should switch to another airline.