Gold member personal greeting
Jun 6, 2014, 6:47 am
#76
Join Date: Sep 2009
Location: Cambridge, UK
Programs: BAEC Silver, IHG Platinum
Posts: 1,367
I think the only time the CSD has introduced themselves was on an Upper Deck CW flight and I think that was only because the flight was quiet and there was a delay so he had time on his hands and he went around talking to everyone.
Jun 6, 2014, 7:05 am
#77
Join Date: May 2014
Location: London
Programs: BAEC Gold, Carlson Gold Elite, Accor Platinum, SPG Gold, Marco Polo Gold
Posts: 273
To be fair, (1) my observation wasn't "bizzare" nor a "thesis" (2) it wasn't a proposition either, it was an observation followed by a question (3) I indeed do know what I'm talking about; you can gain inference from stats; if I travel 20 times, half of the time in a suit, half of the time not, and I am treated consistently and noticeably differently, this is a fair observation.
Jun 6, 2014, 7:08 am
#78
Join Date: May 2014
Location: London
Programs: BAEC Gold, Carlson Gold Elite, Accor Platinum, SPG Gold, Marco Polo Gold
Posts: 273
TBH never noticed any correlation other than when I see a CSD/CSM looking red-faced and flustered running up/down the aisle the meet and greet does not happen
A bit like highlighted by Tobias I wear all kinds and no difference. I once on a very hot trip out of PHX had shorts/flip-flops/t-shirt and my suit jacket to save carrying it.
A bit like highlighted by Tobias I wear all kinds and no difference. I once on a very hot trip out of PHX had shorts/flip-flops/t-shirt and my suit jacket to save carrying it.
Jun 6, 2014, 7:28 am
#79
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
Only happened twice though.
Jun 6, 2014, 9:11 am
#80
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
I fly every week, sometimes more. The last time this happened was 2 to 3 years ago. Apart from the week before last, when I told the crew that I travel regularly. They suggested that I get an 'Executive Card'.
So much for the iPads...
Palmer
EDIT: Not sure how the thumbs down got there.
So much for the iPads...
Palmer
EDIT: Not sure how the thumbs down got there.
Last edited by Palmer; Jun 6, 2014 at 9:18 am Reason: Autocorrect
Jun 6, 2014, 9:43 am
#81
Join Date: Feb 2012
Location: Fareham, UK
Programs: BA GGL+CCR, HHonors Dia, Hyatt Dia
Posts: 273
TBH never noticed any correlation other than when I see a CSD/CSM looking red-faced and flustered running up/down the aisle the meet and greet does not happen
A bit like highlighted by Tobias I wear all kinds and no difference. I once on a very hot trip out of PHX had shorts/flip-flops/t-shirt and my suit jacket to save carrying it.
A bit like highlighted by Tobias I wear all kinds and no difference. I once on a very hot trip out of PHX had shorts/flip-flops/t-shirt and my suit jacket to save carrying it.
Jun 7, 2014, 4:50 am
#82
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Flew 2 legs yesterday at economy. RTM to LHR then connected LHR to Madrid. On both planes not even a Hello for me. No difference at service from my times as Blue member to now as Gold.
And no upgrades at both flights. There were still empty seats at businessclass
And no upgrades at both flights. There were still empty seats at businessclass
Jun 7, 2014, 4:53 am
#83
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,507
Jun 7, 2014, 5:25 am
#85
Join Date: Jul 2007
Location: Hampshire (LHR)
Programs: BA GOLD, Tufty Club, Virgin Silver, HH Diamond, Marriott Silver, ICH Platinum Ambassador. MAS Gold
Posts: 446
The best solution is to pay for the cabin you wish to travel in ^
Jun 8, 2014, 1:48 pm
#87
Original Member
Join Date: May 1998
Location: London
Programs: BA Gold, ex-BD Gold, SPG Gold, HH Gold
Posts: 2,040
On my last LHR-DME, traveling in WT (or ET as it now seems to be called, even on the 767) I received a personal greeting from two different CC, in close succession--so proximate that two other CC were standing within earshot for both greetings. It was apparent that I was t be greeted, but apparently the senior CC mixed-up who was to be doing the greeting. We all ended up getting a good laugh out of it, and speculating that, from the greetings, one might conclude that I was some VVIP slumming it in economy. It was apparent, however, that the personal greeting was on the pre-departure task list.
Jun 8, 2014, 2:03 pm
#88
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,028
Having never been greeted by name on BA in any cabin at any point in the last few years, I've done BRU, CPH, TXL and AMS recently in a mix of ET and CE and have been greeted on all of them except todays' AMS-LCY. Does generate some strange looks from people - most notably Mrs Lem...
Jun 8, 2014, 2:24 pm
#89
Join Date: Jan 2013
Location: London
Programs: BAEC Gold, Le Club Accor Platinum etc etc
Posts: 50
Fourteen segments since becoming a Gold Card holder.
Ten times not acknowledged atall.
Explicitly acknowledged twice (one in ET after the CC saw my boarding pass and I got the official greeting to a strange look or two; one in WTP when half way through the flight someone came by and checked everything was okay)
One op-up ET to CE, assuming that related to being a GCH!
One implicit acknowledgement in ET. The CC never said 'Gold Card' but I seemed to get better service than normal.
Ten times not acknowledged atall.
Explicitly acknowledged twice (one in ET after the CC saw my boarding pass and I got the official greeting to a strange look or two; one in WTP when half way through the flight someone came by and checked everything was okay)
One op-up ET to CE, assuming that related to being a GCH!
One implicit acknowledgement in ET. The CC never said 'Gold Card' but I seemed to get better service than normal.
Jun 8, 2014, 4:29 pm
#90
Join Date: May 2013
Posts: 6,349
I doing think BA are any different to other carriers in this area. Very hit and miss.
The best time was when the Purser came up and was spontaneous, said "Hello Mr x, good to see you again. I can see you are connecting on to Cairo today so it's clearly a long trip. Thanks for your business, if there is anything you need etc etc".
The worst time(s) are when the Purser came up and said "Hello Mr....er....(cue rustling of papers/iPad)."
Either do it properly or not at all.
The best time was when the Purser came up and was spontaneous, said "Hello Mr x, good to see you again. I can see you are connecting on to Cairo today so it's clearly a long trip. Thanks for your business, if there is anything you need etc etc".
The worst time(s) are when the Purser came up and said "Hello Mr....er....(cue rustling of papers/iPad)."
Either do it properly or not at all.