Gold member personal greeting

Old Sep 14, 19, 12:34 am
  #781  
 
Join Date: Jan 2015
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Back of the 747 last night with my 10 year old, JFK to LHR. Cabin crew at the back greeted me and brought us bottles of water, some club kitchen snacks and for my kid a J class pillow.

first time Iíve had on board recognition in years and really nicely done and appreciated
stewaran likes this.
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Old Sep 14, 19, 12:47 am
  #782  
 
Join Date: Jul 2013
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Originally Posted by navylad View Post
Glad to hear things have improved from last year then, I was decidedly underwhelmed by the Service and the food was slop. Perhaps time to give it another go.
The cssm welcome became more natural when I disclosed we were staying in Helsinki for the w/e rather than connecting on as I imagine most passengers do.
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Old Sep 14, 19, 3:28 am
  #783  
 
Join Date: Aug 2003
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Return to Bahrain in Y - never again, not because of service but my neck is still recovering lol- no recognition either way apart from 'chicken or beef'. There was some 'recognition' going on though as a few collected their bags and walked forward. Got what the client paid for so no complaint.
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Old Sep 14, 19, 4:55 am
  #784  
 
Join Date: May 2017
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I got the welcome yesterday on LHR-BLR and the crew were the best I've ever had on any BA flight. Especially Margarite.

Didn't have my 2 golden tickets with me but definitely doing it online.
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Old Sep 15, 19, 5:44 am
  #785  
 
Join Date: Mar 2007
Programs: BAEC Gold
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A couple of bottles of water (much appreciated BTW) on Friday’s BA218 (BOS-LHR) in Y. A visit from the CSD and lots of being addressed as Mr surname. The crew really made me feel welcome.

The A380 experience (upstairs, mini-cabin at the back) always feels good, likely due to plenty of crew.
Not as attentive as my one and only trip in 3K, but I’ll take what I can get. ��
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Old Sep 15, 19, 9:52 am
  #786  
 
Join Date: Sep 2005
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Out to PHL in WT.
CSM introduction very genuine. Offer of Champagne - declined as I generally do not drink on the plane. Also provided bottle of water, WTP Pizza (did not take) and a CW cup of tea with treats from the club kitchen.
Very nice flight including a excellent Tandoori curry.
Service was reallly very good- lots of drinks and a lovely Magnum ice cream!!
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Old Sep 17, 19, 6:05 am
  #787  
 
Join Date: Oct 2010
Location: London
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Bit of a surprise in ANU: recognised and thanked at check in, then personally escorted from the lounge to the aircraft by-passing the gate!
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Old Sep 17, 19, 6:49 am
  #788  
 
Join Date: Nov 2011
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First trip as a Gold yesterday. EDI-LHR-EDI in CE. Nothing said which is fine with me.
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Old Sep 17, 19, 7:04 am
  #789  
 
Join Date: Aug 2018
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Pleasantly understated coming back from Bologna in CE the other day - there's not a lot of time for (the light) lunch but I was addressed by name when taking the order.
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Old Sep 17, 19, 2:27 pm
  #790  
 
Join Date: Jan 2002
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BA292 (IAD to LHR) yesterday 777 J. Pre-flight greeting from the CSM then during the flight always addressed by name and a cheery goodbye from the cabin crew again using our name.

I suspect all the personal interaction was driven by the minor DYKWIA 'celebrity' in 12D (we were in 11EF) who clearly expected recognition and special service from the crew. Needless to say no CSM greeting nor address by name for her or the PA/Assistant in 12E who had to carry an array of oversize bags.

I assume she was expecting to snag a window seat but with the cabin full and no status no chance as most of the window seats had been grabbed long go.
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Old Sep 17, 19, 3:14 pm
  #791  
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Nearly 100% OWE welcome rate on AY, also in Y. Still 0 on BA so far.
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Old Sep 17, 19, 4:53 pm
  #792  
 
Join Date: Aug 2019
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Originally Posted by UKTony View Post

I suspect all the personal interaction was driven by the minor DYKWIA 'celebrity' in 12D (we were in 11EF) who clearly expected recognition and special service from the crew.
You're such a tease. Don't keep us in suspense.
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Old Sep 17, 19, 5:30 pm
  #793  
 
Join Date: Jan 2002
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Originally Posted by The Geek View Post
You're such a tease. Don't keep us in suspense.
I wish I could but whilst I recognised her I cannot put a name to the face. I wish I'd been more tuned in to the boarding process to know more about why the crew seemed to have taken such a 'British' approach to putting her down.

Before landing she had spent 15 mins in the toilet whilst several of us waited patiently. On her eventual exit a crew member piped up with 'UKTony do you want your coffee now' well within earshot. Never heard my name mentioned so much on a flight. Just to say it's nice to see such good service from BA J crew.
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Old Sep 18, 19, 12:27 am
  #794  
 
Join Date: Jul 2004
Location: Lewes, UK
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I had a very special personal greeting from not only the CSD but some of the crew serving in F.

I was out and back to SIN recently with a two day say. On the outbound flight we had a great CSD and crew who were excellent. Chatting we soon realised we would all be on the same returning flight. On boarding at SIN, I was greeted at the door with the message ‘we are all ready for you and everything is out’. I didn’t quite understand, but arriving at my seat there was a glass of LPGS, a glass of sparkling water, the right sized PJs, washbag and a signed menu welcoming me back on board. As before the CSD was very engaging, as were the rest of the cabin’s crew. It was a wonderful welcome and Golden Tickets all round.

Now whilst these were fairly unusual circumstances, it was a sign of a crew dedicated to delighting passengers. My special treatment didn’t end with me as the CSD and crew were excellent at engaging with other passengers in the cabin.

We talk often on this board of inconsistent treatment by staff, but we should remember that it is a two-way process and I believe even half-decent staff will respond to being treated with dignity and respect.
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Old Sep 18, 19, 2:33 am
  #795  
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Originally Posted by pennineuk View Post
We talk often on this board of inconsistent treatment by staff, but we should remember that it is a two-way process and I believe even half-decent staff will respond to being treated with dignity and respect.
I so agree with this. It's sometimes embarrassing to see how badly other passengers treat the cabin crew.

As you relate, there is also usually something special about flying back with the same crew that flew you out. Whether it's a back-to-back to a short-haul destination, or a long-haul trip where you're at the destination for the same length of time as the crew, there is a human interaction element that so often makes the journey back a friendly one from the outset: you didn't board the second flight as a stranger.

Back to the main topic of the thread, a CSD on a 380 last week came round soon after takeoff from LHR, when the seat belt signs had been switched off. I'd gone to the loo and I saw him when I came out, so I wasn't close to my seat, but he had identified me anyway. It was "Welcome back, great to have you on board again, let us know if you need anything" - delivered naturally, and the perfect way to do it.
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