Is anyone able to get through to BA on the phone?
May 1, 2014, 5:56 pm
#1
Original Poster
Join Date: Jun 2011
Location: PHL
Posts: 656
Is anyone able to get through to BA on the phone?
Trying to make a booking that I see on AA but it isn't showing up on BA's website. Called earlier today and the recording said the wait time was 45 minutes. Called several more times starting this afternoon and I get a busy signal at the second prompt every time. Anyone know what's up?
May 1, 2014, 6:14 pm
#2
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,471
it does take a long time to get through on the phone. I waited 52 minutes on monday, and then took another 23 minutes to complete a MFU booking. 75 minutes of my life that i'll never get back!
Jun 25, 2014, 11:35 am
#3
Join Date: Mar 2011
Programs: I was loyal to One Pass & Star Alliance before FT ... now I value all miles and programs
Posts: 219
Trying to make a booking that I see on AA but it isn't showing up on BA's website. Called earlier today and the recording said the wait time was 45 minutes. Called several more times starting this afternoon and I get a busy signal at the second prompt every time. Anyone know what's up?
Jun 25, 2014, 11:42 am
#4
Suspended
Join Date: May 2009
Posts: 4,959
Trying to make a booking that I see on AA but it isn't showing up on BA's website. Called earlier today and the recording said the wait time was 45 minutes. Called several more times starting this afternoon and I get a busy signal at the second prompt every time. Anyone know what's up?
And then putting in your details and AA PNR?
Jun 25, 2014, 12:28 pm
#5
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
I've called BA 3 times in the past fortnight, enquiring about upgrade availability on flights. I've spent longer navigating through the IVR options than I have waiting for the call to be ultimately answered. It usually takes 2 minutes to get through the IVR to change an existing booking once you have listened to the blurb about call centres being open longer and did I know that I could manage my booking at ba.com. Once you select the final option, the call is answered almost immediately.