BA communication tools could improve

Old Mar 18, 14, 7:03 am
  #1  
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BA communication tools could improve

Why is my mobile number used to answer surveys and never to warn me of delays?

Why do i get emails to prepare for a flight sometimes month ahead when i have one coming up next week?

Why do confirmation of changes email never include what was changed

Why dont i get an email when my seats are changed and only randomly when the flight time has changed?

Arent all these easy to fix?
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Old Mar 18, 14, 7:05 am
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Underinvestment in IT?

H
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Old Mar 18, 14, 7:20 am
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BA communication tools could improve

Last few times my flight has been cancelled, have had texts and emails pretty quickly.
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Old Mar 18, 14, 8:08 am
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Agree with the OP. I had a flight last Thursday that was delayed but BA did not bother telling me. I only found out when I turned up at the airport. I contacted BA to ask why they didn't notify me since the delay would have resulted in me missing my connecting flight. I was told that if multiple flights are delayed (as there were that day due to fog), their system can't cope with contacting so many people. Seems like a p-poor excuse as it doesn't take a very big box to send out standard emails and texts.
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Old Mar 18, 14, 8:09 am
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Last edited by angatol; Mar 1, 15 at 12:43 am
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Old Mar 18, 14, 8:58 am
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But 'Seat request' isn't exactly informative is it? How much harder would it be to state the seat selected?
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Old Mar 18, 14, 9:01 am
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I was surprised to receive a text and email just now to tell me to go to the c gates for my flight. Is this a new thing?
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Old Mar 18, 14, 9:20 am
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Originally Posted by chistery View Post
I was surprised to receive a text and email just now to tell me to go to the c gates for my flight. Is this a new thing?
It started in February, so it's quite new yes. Here's a screen shot example.

http://www.flyertalk.com/forum/22320813-post30.html

I get text messages fairly consistently for delays, except for the mega chaos days, which ties in with nobbyclark's comment, but that doesn't matter so much since I'd typically know/guess about them anyway. Got one for the fog last week, for instance.
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Old Mar 18, 14, 9:35 am
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Last edited by angatol; Feb 28, 15 at 10:47 pm
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