AA award not showing up on BAEC website
Feb 27, 2014, 7:46 am
#1
Original Poster
Join Date: May 2005
Posts: 234
AA award not showing up on BAEC website
Called this morning and talked to support and 2 booking agents, neither of them could see the seats.
ORD - BDL for 2/28
I see the seats are there on AA.com and on Qantas, no matter what dates I try the search engines just can not find seats.
So I tried ORD - LGA and still nothing. Is something broken on the website and with phone reps?
Use to be very dependable that I see award seats on AA.com and go right over to BA.com and book my flight done in 5 mins. For the life of me I can't seem to pull up any seats on AA.
What's going on?
ORD - BDL for 2/28
I see the seats are there on AA.com and on Qantas, no matter what dates I try the search engines just can not find seats.
So I tried ORD - LGA and still nothing. Is something broken on the website and with phone reps?
Use to be very dependable that I see award seats on AA.com and go right over to BA.com and book my flight done in 5 mins. For the life of me I can't seem to pull up any seats on AA.
What's going on?
Feb 27, 2014, 8:00 am
#2
Join Date: Jul 2008
Location: LHR/HKG
Programs: BA Gold, SPG Gold, Marriott Gold, HHon Diamond, Fairmont Prem
Posts: 222
Ongoing problem with the website:
CX Awards on BA.com
BA award availability
If you know the availability is there, call BAEC and book over the phone. They should waive the telephone booking fee as the website is not working correctly.
CX Awards on BA.com
BA award availability
If you know the availability is there, call BAEC and book over the phone. They should waive the telephone booking fee as the website is not working correctly.
Feb 27, 2014, 8:10 am
#3
Original Poster
Join Date: May 2005
Posts: 234
Ongoing problem with the website:
CX Awards on BA.com
BA award availability
If you know the availability is there, call BAEC and book over the phone. They should waive the telephone booking fee as the website is not working correctly.
CX Awards on BA.com
BA award availability
If you know the availability is there, call BAEC and book over the phone. They should waive the telephone booking fee as the website is not working correctly.
Feb 27, 2014, 9:21 am
#5
Join Date: Jun 2009
Location: LGA
Programs: DL Gold
Posts: 147
booking a flight for this weekend NYC-YYZ with so many options available yday. Now today, every single one sold out, even though all available at low mile level on AA website.
Guess I'll have to call them and book over phone, though if they can't see it either, not sure how that will work out.
Guess I'll have to call them and book over phone, though if they can't see it either, not sure how that will work out.
Feb 27, 2014, 9:39 am
#6
Original Poster
Join Date: May 2005
Posts: 234
booking a flight for this weekend NYC-YYZ with so many options available yday. Now today, every single one sold out, even though all available at low mile level on AA website.
Guess I'll have to call them and book over phone, though if they can't see it either, not sure how that will work out.
Guess I'll have to call them and book over phone, though if they can't see it either, not sure how that will work out.
Feb 27, 2014, 11:30 am
#7
Join Date: Jun 2011
Location: IAH
Programs: CO, AA, UA
Posts: 88
I'm having same issue. Was there last night, still showing on AA, but not on BA website. Called and spoke to agent...they said they are having system issues with AA and Alaska award bookings and nothing she can do to fix it. Said keep checking every few hours 
Feb 27, 2014, 11:44 am
#8
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 958
Maybe the US Air integration on March first is screwing up the system
Last edited by bruceba; Feb 27, 2014 at 3:49 pm Reason: sp
Mar 2, 2014, 3:19 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
I just booked an AA award with avios on BA.com that IS NOT available on aa.com and that a BA agent could not see! Seems we may have the reverse "problem" now 
Mar 2, 2014, 3:23 pm
#14
Join Date: Sep 2011
Location: Riyadh, the Kingdom of Saudi Arabia
Programs: BA Gold. Iberia Plus Blue, Miles and More Blue, Gulf Blue, Tesco Clubcard, Elite PAL Mabuhay
Posts: 421
You get system issues with JAL too.
On Thursday I was looking for BKK-TYO flights. No direct flights coming up at all for the month of May.
Lots of them now.
I suspect that the JAL computer had Thursday off. Or had a hangover (too much electronic saki).
On Thursday I was looking for BKK-TYO flights. No direct flights coming up at all for the month of May.
Lots of them now.
I suspect that the JAL computer had Thursday off. Or had a hangover (too much electronic saki).
Aug 14, 2014, 1:45 pm
#15
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
Trying to book DTW-PHL using Avios
AA Saaver awards are available on AA.com, but no awards availability are showing on the BAEC site. I called BA, they said there was no availability on those dates.
I then referenced the specific flight numbers I saw available on AA.com and they said that American may be offering them directly as an award flight, but not through partners.
Does this scenario sound plausible? It seems more likely to me that the BA system is on the fritz.
I then referenced the specific flight numbers I saw available on AA.com and they said that American may be offering them directly as an award flight, but not through partners.
Does this scenario sound plausible? It seems more likely to me that the BA system is on the fritz.
