Seat Selection on Malaysian Avios Booking

Old Feb 2, 14, 11:48 pm
  #1  
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Seat Selection on Malaysian Avios Booking

Does anyone know how to do this, or do I need to call?

I have tried accessing the booking via Malaysian, via Finnair and of course BA. Seat selection doesn't show.

Thanks.
InfiniteCycle is offline  
Old Feb 2, 14, 11:52 pm
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Originally Posted by InfiniteCycle View Post
Does anyone know how to do this, or do I need to call?

I have tried accessing the booking via Malaysian, via Finnair and of course BA. Seat selection doesn't show.

Thanks.
Call Malaysia in London. They have done it for me several times with no problem.
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Old Feb 2, 14, 11:55 pm
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I have never had success with MH seat selection, even when phoning. Although, I have only ever used MH for very short hops in Asia (<1.5hr flights) using Avios in Y. I believe J redemptions can have seats allocated by phoning in.
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Old Feb 3, 14, 12:32 am
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For seats you have to ring the London office
0871 423 9090

I have never had an issue booking seats successfully on MH. I do have access to Expertflyer so I can see immediately after the call if the requested seats have changed from "available" before the call to "booked" after the call. I also do not have a pro-longed conversation with the agent about which seats are available. Caveat: I have only ever booked seats and meals on LHR-KUL flights and once on PEK-KUL - never had an issue. I was in F for on the LHR-KUL flights and in Business on the PEK-KUL flight. I do not know about economy.

MH's internet site is eratic. I have never been able to check in on line with an Avios booking (never flown on cash in recent years). It took my about five gos in January 2014 on different days to get the "Call The Chef" bit of it to work and even then I have unsure if it take been received (it had).
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Old Feb 3, 14, 2:29 am
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The BA Exec Club call center should be able to book your seats for you.
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Old Feb 3, 14, 2:47 am
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Originally Posted by cosmo74 View Post
The BA Exec Club call center should be able to book your seats for you.
From experience - no they can't.
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Old Feb 3, 14, 4:28 am
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Just called the MH UK line, since I have an Avios-booked Y redemption coming up on a SGN-KUL-MLE itinerary.

They were happy to process the seat assignment at a 5/person/sector cost. No free assignment for Oneworld Emerald (BA Gold).
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Old Feb 3, 14, 4:43 am
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Originally Posted by marwanb View Post
Just called the MH UK line, since I have an Avios-booked Y redemption coming up on a SGN-KUL-MLE itinerary.

They were happy to process the seat assignment at a 5/person/sector cost. No free assignment for Oneworld Emerald (BA Gold).
That sounds strange. I booked an avios reward ticket from KUL-SIN on MH and once I got the 5 digit PNR (i.e. MH's PNR and not the 6 digit B PNR), I think from checkmytrip, I was able to select seats for free on the MH website.

EDIT: I was SCH at the time.
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Old Feb 3, 14, 5:25 am
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Originally Posted by KARFA View Post
That sounds strange. I booked an avios reward ticket from KUL-SIN on MH and once I got the 5 digit PNR (i.e. MH's PNR and not the 6 digit B PNR), I think from checkmytrip, I was able to select seats for free on the MH website.

EDIT: I was SCH at the time.
The Malaysian site doesn't let me access my booking with the 5 digit PNR, but I was told that when it opens up 48h (or was it 24h?) prior to flight, i should be able to select seats for free
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