Understanding GUF2

Old Apr 19, 14, 4:09 am
  #61  
 
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Very useful thread to thanks for the OP for starting it!

One quick question, I have a GUF2 booking travelling F out and J back, I used amex to book the flights and on MMB it shows the tier points and avios for F and CW (I have booking classes A and I)

Would I still be able to upgrade the return leg with avios, like normally, or does the GUF2 change the fare class rules?

TF
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Old Apr 19, 14, 4:49 am
  #62  
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I don't think it is possible to combine GUF2 and UuA but I have never tried to be fair.

I think the underlying ticket conditions apply to changes but this is another aspect of GUF2 I have never needed to test.
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Old Apr 19, 14, 5:10 am
  #63  
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Originally Posted by TeenFlyer96
One quick question, I have a GUF2 booking travelling F out and J back, I used amex to book the flights and on MMB it shows the tier points and avios for F and CW (I have booking classes A and I)
MMB is sometimes misleading in that respect: you get the TPs and Avios relating to the cash fare, but one many upgrades MMB shows the TPs and Avios at the higher amount. You won't in reality get these (except very occasionally if you are irrop'd and the ticket agent has to force you into a revenue bucket). I don't think you can combine UUA and GUF2, and in any case the principle is that you get the TPs and Avios for the revenue side of the booking, with the exception of AUP added to a redemption, when you are supposed to get nothing.
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Old Apr 19, 14, 7:45 am
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Originally Posted by Land-of-Miles
I can give you a UK Amex Plat Contact.

Be aware though it can take 24 hours for BA to process a GUF2 so don't leave it too late.
Thanks, that'd be great - I'll drop you a PM. In a new BAEC year for now so need to get earning, some upcoming ex-EU trips should help though!

Originally Posted by billinghamn
I have the experience of leaving it too late (within 24 hours of the end of a sale), so LoM advice should be heeded!
Indeed useful to know, thanks!
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Old Jun 10, 14, 12:32 pm
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Originally Posted by Land-of-Miles
I actually got it all sorted within about 3 hours (as a sale was ending) following an appeal to GGL and service from them which went well beyond anything that might be expected. It was rather stressful though
Fingers crossed that it works out in my case. My TA put a GUF2 request in the queue late this afternoon and hope it will be dealt with within the promised 12 hours; ticket would need to be issued tomorrow midnight (yes, a sale ticket ). Called the GGL team but unfortunately they weren't able to help as according do them "the GUF2 request will be dealt with automatically, so from a robot, and so we can't prioritize respectively influence the queue"!?

So, fingers crossed!
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Old Jun 15, 14, 9:28 am
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Originally Posted by Frequent_Flyer1
Fingers crossed that it works out in my case. My TA put a GUF2 request in the queue late this afternoon and hope it will be dealt with within the promised 12 hours; ticket would need to be issued tomorrow midnight (yes, a sale ticket ). Called the GGL team but unfortunately they weren't able to help as according do them "the GUF2 request will be dealt with automatically, so from a robot, and so we can't prioritize respectively influence the queue"!?

So, fingers crossed!
Totally forgot to give you an update how it went as a reference point. Was a smooth sailing in the end - As mentioned, my TA put the ticket in the queue early evening, the next morning the use of the GUF2 had already been approved by BA and the ticket could be issued immediately.

Well, there was no need to worry anway as the sale was extended
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Old Sep 17, 14, 1:21 am
  #67  
 
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Originally Posted by Land-of-Miles
It has to be an entirely BA metal itinerary I understood?
You can have a mixed itinerary but the GUF2 will only upgrade the BA metal segments.
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Old Sep 17, 14, 2:58 am
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Typically under the rules, BA will kick back a mixed itinerary (inc code shares), and will demand only BA flights and metal.

(Some have another experience, but they are lucky exceptions in my mind)

My GUF LHR-SIN-SYD-LHR was approved in less than 24 hours, but BA kicked out the SYD-MEL sectors on QF even though in the ticket.
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Old Sep 17, 14, 3:25 am
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Originally Posted by Koru Flyer
Typically under the rules, BA will kick back a mixed itinerary (inc code shares), and will demand only BA flights and metal.

(Some have another experience, but they are lucky exceptions in my mind)

My GUF LHR-SIN-SYD-LHR was approved in less than 24 hours, but BA kicked out the SYD-MEL sectors on QF even though in the ticket.
My experience is this. BA kick back TA bookings with non BA sectors. I understand if you book with BA (and therefore book into award inventory) then non BA sectors are allowed in the booking.
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Old Sep 17, 14, 4:16 am
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Originally Posted by alexwuk
My experience is this. BA kick back TA bookings with non BA sectors. I understand if you book with BA (and therefore book into award inventory) then non BA sectors are allowed in the booking.
I have made two mixed airline bookings on ba.com both of which I was able to GUF2. ARN-LHR-JFK-MIA (BA/AA) and ARN-LHR-SIN-SYD-PER (BA/QF). I then phoned BA and they upgraded all BA legs.
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Old Sep 17, 14, 4:48 am
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I guess your mileage may vary, as it does say very clearly in the rules. I have had two different TAs both out of Sweden (Amex and Corporate) and BA kicked an itin with AA and also another with QF.

In both cases the AA and QF sectors were on the one ticket, it was not two tickets embedded in the one PNR.

In either case it was no big problem.
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Old Sep 17, 14, 5:02 am
  #72  
 
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Originally Posted by johanperson
I have made two mixed airline bookings on ba.com both of which I was able to GUF2. ARN-LHR-JFK-MIA (BA/AA) and ARN-LHR-SIN-SYD-PER (BA/QF). I then phoned BA and they upgraded all BA legs.
Yes, exactly. If you book with BA, you can mix airlines. Book with a Travel Agent (to book the upgrade into revenue inventory T/D/A), you can't mix airlines (ie BA metal only bookings)
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Old Sep 17, 14, 5:38 am
  #73  
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Originally Posted by alexwuk
Yes, exactly. If you book with BA, you can mix airlines. Book with a Travel Agent (to book the upgrade into revenue inventory T/D/A), you can't mix airlines (ie BA metal only bookings)
I've done it with AMEX in the last few months. Perhaps I was just lucky. GUF2 applied to an itinerary including BA and AA. GUF2 only on the BA legs of course.
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Old Sep 17, 14, 5:51 am
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Originally Posted by alexwuk
Yes, exactly. If you book with BA, you can mix airlines. Book with a Travel Agent (to book the upgrade into revenue inventory T/D/A), you can't mix airlines (ie BA metal only bookings)
there's been various discussion on this in various GUF related threads.

my own experience is that I've been able to successfully get a GUF applied on a TA booking that included non-BA metal (with the upgrades only applying to BA metal flights as others have noted). I have also been sent (on here, so not on official letterhead or so) a copy of the rules which came into effect 27 May which states that a ticket can included non-BA metal.

As said, quite a bit of discusison on this in other threads and differing experiences (some not being able to GUF (including some suggesting that therefore the rule can't have been changed / that something isn't quite right)).

there's also discussion on whether the GUF might only work on BA code-share non-BA metal flights and that - IMHO - seems a likely answer of why it sometimes works and sometimes doesnt: i.e. that a ticket that includes non BA metal flights can be upgraded with a GUF if the non-BA metal flight is a BA codeshare but that that may not be the case when the non-BA metal flight is not a BA codeshare and instead a OW flight nunber (hope that makes sense).

suggest a search on this but as said, the above statement is NOT correct: it is possible (my and others experience & the rules I have seen effective 27th May 2014) to GUF TA bookings that include non-BA metal elements.
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Old Sep 17, 14, 6:30 am
  #75  
 
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Strange thing is that it is BA who reject it, not the TA, both times they have put it in and both times rejected. Apparently from another thread where someone tried to get GGL to prioritise they were told it was automated which makes no sense to then have different outcomes.

Or could it be that some are processed via Bremen and some in London depending on the originating or ticketing city and there are inconsistencies?
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