Booking Seats on Qantas with Avios---Online?
Jan 12, 2014, 3:15 pm
#17
Original Poster
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 981
Got it! Thanks. I'll see if that helps. I also got invited to take a Foresee survey with my last visit to BA.com and reported the problem.
Edit: clearing cookies did not help. Still get the dreaded error message.
Edit: clearing cookies did not help. Still get the dreaded error message.
Last edited by enzian; Jan 12, 2014 at 3:23 pm Reason: Adding update
Jan 13, 2014, 6:56 pm
#18
Original Poster
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 981
Question for Globaliser and small em: when you have successfully booked QF flights online with Avios, what was your route? Starting in London? That may be the difference. Playing around with the website, I found that the website appears to function normally for LHR to SYD via HKG, using BA for LHR to HKG, and then QF for the leg to SYD. But for the direct flight from LHR to MEL on Qantas ( same date) I again get the error message.
Flight LHR to HKG to SYD on CX appears to be bootable online as well.
The problem is that we are on the US west coast and have neither the time nor the Avios to go around that direction ( via London). That would be making a 36+ hour flight out of what from here is 15 hours.
I tried the call in number just to see what happens and in three tries I got :" we are too busy, call back later (once) and "we are very busy, hold on and wait 30 minutes or more" (twice). How accurate is that 30 minutes?
Flight LHR to HKG to SYD on CX appears to be bootable online as well.
The problem is that we are on the US west coast and have neither the time nor the Avios to go around that direction ( via London). That would be making a 36+ hour flight out of what from here is 15 hours.
I tried the call in number just to see what happens and in three tries I got :" we are too busy, call back later (once) and "we are very busy, hold on and wait 30 minutes or more" (twice). How accurate is that 30 minutes?
Jan 14, 2014, 6:09 am
#19
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 23, 2015, 11:07 pm
#20
Join Date: Sep 2009
Location: DXB / WAW
Programs: Skywards Gold
Posts: 726
Booking reward flights on QF via BAEC using Avios is permanently broken, at least for the flights originating from DXB. I tried on different days / browsers and it is always the same - unable to price out the itinerary.
I gave them a call and the staff helped me to quote the fees and taxes. DXB-LHR in J and LHR-DXB in Y+ resulted in 70k Avios + $1050 fees and taxes, that's insane! When I told the guy on the phone what is the equivalent amount in USD (as he quoted me in difference currency initially), he said "WOW", so even he was surprised. Daylight robbery.
I gave them a call and the staff helped me to quote the fees and taxes. DXB-LHR in J and LHR-DXB in Y+ resulted in 70k Avios + $1050 fees and taxes, that's insane! When I told the guy on the phone what is the equivalent amount in USD (as he quoted me in difference currency initially), he said "WOW", so even he was surprised. Daylight robbery.
Jan 24, 2015, 9:48 am
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
These are the same surcharges that Emirates adds (not surprisingly given the JV). They make BA look reasonable. I think we paid £650 each London to Dubai on Emirates in business.
Jan 24, 2015, 10:42 am
#22
Join Date: Sep 2009
Location: DXB / WAW
Programs: Skywards Gold
Posts: 726
I have no experience with EK rewards yet, but I flew rewards on SQ Suites, LH J, AY J, QR J and I think it's fair to call BAEC (sur)charges a daylight robbery. Even if we take standard economy (Y) redemption DXB-LHR-DXB which requires 40k Avios + $500, but the same can be bought for $650.