Dec 14, 2013, 6:49 am
Last edit by: dylanks
All British Airways Elemis Travel Spas are indefinitely closed due to covid and are unlikely to return in their previous form.
Elemis Travel Spas are to be found at London Heathrow Terminals 3 and 5, as well as New York JFK Terminal 7.
Eligibility
The travel spas can be used by those travelling longhaul only, departing on BA metal flights. You need to be travelling in Club World, First or a BA Gold cardholder. Arriving eligible longhaul passengers can use the arrivals spa, or airside spas if connecting. There are no facilities for arriving passengers at JFK.
Opening Times
London Heathrow
Terminal 5 - Departures A Gates (airside), South Lounges complex, between the Galleries First lounge and Concorde Room: 07:00-21:00
Terminal 5 - Departures B Gates (airside), within Galleries Club lounge: 07:00-21:00
Terminal 5 - Arrivals (landside): 06:00-14:00
Terminal 3 - Departures (airside), Lounge D complex, between the Galleries First and Galleries Club lounges: 07:00-21:00.
JFK
Terminal 7 - Departures (airside), within Galleries Club lounge: 16:00-22:00
Reservations
Reservations are taken on the day, sometimes the next available appointment maybe several hours away, particularly mid morning and early afternoon. First passengers (revenue, upgrades and Avios tickets) can reserve treatments (LHR departures only) up to 4 weeks in advance by contacting YouFirst:
UK YouFirst: http://www.britishairways.com/travel...d=youfirstform
US YouFirst: http://www.britishairways.com/travel...youfirstformna
BA.com Page
https://www.britishairways.com/en-gb...mis-travel-spa
.
Elemis Travel Spas are to be found at London Heathrow Terminals 3 and 5, as well as New York JFK Terminal 7.
Eligibility
The travel spas can be used by those travelling longhaul only, departing on BA metal flights. You need to be travelling in Club World, First or a BA Gold cardholder. Arriving eligible longhaul passengers can use the arrivals spa, or airside spas if connecting. There are no facilities for arriving passengers at JFK.
Opening Times
London Heathrow
Terminal 5 - Departures A Gates (airside), South Lounges complex, between the Galleries First lounge and Concorde Room: 07:00-21:00
Terminal 5 - Departures B Gates (airside), within Galleries Club lounge: 07:00-21:00
Terminal 5 - Arrivals (landside): 06:00-14:00
Terminal 3 - Departures (airside), Lounge D complex, between the Galleries First and Galleries Club lounges: 07:00-21:00.
JFK
Terminal 7 - Departures (airside), within Galleries Club lounge: 16:00-22:00
Reservations
Reservations are taken on the day, sometimes the next available appointment maybe several hours away, particularly mid morning and early afternoon. First passengers (revenue, upgrades and Avios tickets) can reserve treatments (LHR departures only) up to 4 weeks in advance by contacting YouFirst:
UK YouFirst: http://www.britishairways.com/travel...d=youfirstform
US YouFirst: http://www.britishairways.com/travel...youfirstformna
BA.com Page
https://www.britishairways.com/en-gb...mis-travel-spa
.
Elemis Travel Spa - master thread
Mar 15, 2014, 6:51 am
#46
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Report on the new wet shave service can be found here.
http://www.flyertalk.com/forum/briti...l#post22528211
http://www.flyertalk.com/forum/briti...l#post22528211
Mar 16, 2014, 1:43 pm
#48
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Mar 21, 2014, 1:31 pm
#50
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
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It's not regarded as a shorthaul, so you should be OK, other than perhaps the time in the morning. So I'd contact You First and get your slot booked. The Qantas flight makes no difference one way or the other.
Mar 22, 2014, 7:17 am
#53
Join Date: May 2012
Location: Ipswich
Posts: 7,543
It's worth noting the 28 day mark. I phoned the week before and was told I was too early.
Phoned back about a week later - around 24 days out and was told I was too late as there were no appointments left. I expressed my disappointment politely, and was told to ask on the day as they hold some walk-in slots for F pax.
So I did. And despite having 4 hours at T5, they couldn't offer us anything then either.
So in future, I think I will make a note to call exactly 28 days out.
Phoned back about a week later - around 24 days out and was told I was too late as there were no appointments left. I expressed my disappointment politely, and was told to ask on the day as they hold some walk-in slots for F pax.
So I did. And despite having 4 hours at T5, they couldn't offer us anything then either.
So in future, I think I will make a note to call exactly 28 days out.
Apr 1, 2014, 5:08 pm
#54
Join Date: Aug 2012
Location: UK
Posts: 360
Does anyone know if any of the following are 'real' massages by an actual person, or do they all use those armchairs?
Muscle-Ease Power Back Massage
For the ultimate journey! Feel recharged and energised as we knead away tired, aching muscles from the back, neck and shoulders.
Dream Flight Back Massage
Take flight! Feel stress-less and rejuvenated as we ease away muscle tension and stiffness from the back, neck and shoulders.
Pre-Flight Reviver - Neck & Shoulder
Loosen up! Melt away tension in the neck and shoulders to help alleviate stress and leave you feeling revitalised.
Deep Relax Scalp Massage
The pressure’s on! Help release tension headaches and feel travel-ready with an intensely relaxing scalp massage.
Muscle-Ease Power Back Massage
For the ultimate journey! Feel recharged and energised as we knead away tired, aching muscles from the back, neck and shoulders.
Dream Flight Back Massage
Take flight! Feel stress-less and rejuvenated as we ease away muscle tension and stiffness from the back, neck and shoulders.
Pre-Flight Reviver - Neck & Shoulder
Loosen up! Melt away tension in the neck and shoulders to help alleviate stress and leave you feeling revitalised.
Deep Relax Scalp Massage
The pressure’s on! Help release tension headaches and feel travel-ready with an intensely relaxing scalp massage.
Apr 1, 2014, 5:19 pm
#55
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
The cherry on top after almost 24 hours of flying QF F.
Apr 2, 2014, 8:21 am
#56
Join Date: Jul 2012
Location: Beverly Hills
Posts: 713
Can anyone comment on walk-in availability earlier in the morning? I'm on 0053 to SEA later this month in CW. Was thinking maybe get there close to 7, book a wet shave or a massage (both if I have time), grab a bite, and board.
Am I competing with a number of other flights early in the morning?
Am I competing with a number of other flights early in the morning?
Apr 2, 2014, 8:32 am
#57
Join Date: Feb 2014
Location: Vancouver CA for now; London UK soon!
Programs: BAEC Gold; Club Carlson Gold,
Posts: 54
Does anyone know if any of the following are 'real' massages by an actual person, or do they all use those armchairs?
May 23, 2014, 1:59 pm
#58
Join Date: May 2014
Location: HKG
Programs: Marco Polo Club
Posts: 11
I am trying in BA028 from HKG to LHR in Club World, How could I book the spa?
As I read the post, people who are travelling in F could book the spa in advance, how about J?
another OT question is, is there any bathing facilitates in the arrival lounge?
Thank you very MUCH
As I read the post, people who are travelling in F could book the spa in advance, how about J?
another OT question is, is there any bathing facilitates in the arrival lounge?
Thank you very MUCH
May 23, 2014, 2:52 pm
#59
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
I am trying in BA028 from HKG to LHR in Club World, How could I book the spa?
As I read the post, people who are travelling in F could book the spa in advance, how about J?
another OT question is, is there any bathing facilitates in the arrival lounge?
Thank you very MUCH
As I read the post, people who are travelling in F could book the spa in advance, how about J?
another OT question is, is there any bathing facilitates in the arrival lounge?
Thank you very MUCH
Unfortunately, you will not be able to book a treatment in advance, which is restricted to F passengers. It is worth trying to see if there is an appointment when you arrive at T5 and if your flight is from B gates, there too.
There are showers in the departure lounge complex and also in the arrivals lounge.
May 23, 2014, 2:52 pm
#60
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Welcome Tony Ng
And thank you very much for your question Tony Ng, welcome to Flyertalk, and welcome to the British Airways board. It's good to see you here, please stick around and continue to post.
The spa is first come, first served in CW. Pre-reservation is a First perk for departing passengers, and it's not the most reliable one either. So all you can do is turn up in good time and check. For arrivals, there are showers in the Arrival lounge for CW passengers, which is landside, and baths for First passengers, and this is alongside but separately operate from the Arrivals travel spa. Because of the HKG flight times you apparently have a better chance that other passengers, you kind of avoid the peaks, if you can get landside quickly.
The spa is first come, first served in CW. Pre-reservation is a First perk for departing passengers, and it's not the most reliable one either. So all you can do is turn up in good time and check. For arrivals, there are showers in the Arrival lounge for CW passengers, which is landside, and baths for First passengers, and this is alongside but separately operate from the Arrivals travel spa. Because of the HKG flight times you apparently have a better chance that other passengers, you kind of avoid the peaks, if you can get landside quickly.