Contacting Executive Club Service Centres
Oct 23, 2013, 6:54 am
#32
Join Date: Aug 2007
Location: 15 minutes west of LHR, Stockholm, or somewhere inbetween.
Programs: BAEC Gold GGL, CCR, GfL, Mucci des Recherches des Consommations Exotiques.
Posts: 2,463
Thank you for listening.
While it isn't a problem for me any more, the old system was a problem for a lot of people.
^
bjorns
While it isn't a problem for me any more, the old system was a problem for a lot of people.
^
bjorns
Oct 23, 2013, 6:57 am
#33
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
Good news to hear about this genuine service enhancement.
I have one further concern. If calling from a UK mobile overseas, do you still need to use the 08 non-geographic number? The reason I ask is that these numbers certainly did not at this time last year work when calling from Qatar and accordingly they might not work in other countries either.
I have one further concern. If calling from a UK mobile overseas, do you still need to use the 08 non-geographic number? The reason I ask is that these numbers certainly did not at this time last year work when calling from Qatar and accordingly they might not work in other countries either.
Oct 23, 2013, 8:10 am
#34
Join Date: Nov 2011
Posts: 1,866
Hi there
If you log into your account and select the "Contact Us" section and change the country to where you are at the time you can find the local telephone number.
If it's closed at the time you want to call both the UK and US telephone numbers have good coverage across time zones.
Warm regards
Nicci
If you log into your account and select the "Contact Us" section and change the country to where you are at the time you can find the local telephone number.
If it's closed at the time you want to call both the UK and US telephone numbers have good coverage across time zones.
Warm regards
Nicci
Good proper enhancement but to be fair it should never have been so arcane that it needed to be corrected.
Oct 23, 2013, 9:09 am
#38
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,526
Oct 23, 2013, 9:13 am
#39
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Oct 23, 2013, 10:01 am
#41
Join Date: Apr 2011
Location: The greatest wee nation on earth.
Programs: Iron Maiden FC, GE, Rapidly falling down the Tiers to oblivion.
Posts: 2,604
Nicci,
Many thanks for passing that news on to us. If you had a personal hand in the change, which I am sure you did, then multiply the thanks by a very big number!
Many thanks for passing that news on to us. If you had a personal hand in the change, which I am sure you did, then multiply the thanks by a very big number!
Oct 23, 2013, 10:08 am
#42
Join Date: May 2008
Location: YYZ
Posts: 2,636
This should cover 23 hours on weekdays during the summer and 24 hours on weekdays during the winter.
UK: 07:30-20:00 Local +44 191 490 7901
US: 07:30-20:00 Eastern +1 800 452 1201
HK: 09:00-17:30 Local +852 3002 1208 (weekdays only)
Otherwise there's coverage between 07:30 - 01:00 GMT (Adjust for DST when applicable) by using US and UK numbers.
UK: 07:30-20:00 Local +44 191 490 7901
US: 07:30-20:00 Eastern +1 800 452 1201
HK: 09:00-17:30 Local +852 3002 1208 (weekdays only)
Otherwise there's coverage between 07:30 - 01:00 GMT (Adjust for DST when applicable) by using US and UK numbers.
Last edited by evanderm; Oct 23, 2013 at 11:03 am
Oct 23, 2013, 11:15 am
#43
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
Thanks Evanderm, I was thinking of drawing up something similar to pop in my travel essentials.
Perhaps could do with 'reserve' offices to enable me to guess where my call might end up being taken.
Does this mean UK members get the chance to experience Bremen pre 7:00 UK?
This will be a real boon I think, as long as cross globe service levels can be up to the task.
Perhaps could do with 'reserve' offices to enable me to guess where my call might end up being taken.
Does this mean UK members get the chance to experience Bremen pre 7:00 UK?
This will be a real boon I think, as long as cross globe service levels can be up to the task.
Oct 23, 2013, 11:17 am
#44
Join Date: May 2008
Location: YYZ
Posts: 2,636
You still have to call the local numbers so the chart I threw together quickly involves some math to figure out who to call when. I couldn't put much time into it on my lunch break so I invite others to draw up something more elaborate should they so please.
I don't know if it's wiki material.
