BA Highlife online shop for onboard delivery
Jan 7, 2019, 11:17 am
#46
Join Date: Oct 2007
Location: London
Programs: BA Bronze
Posts: 69
Did pre order for the BA55 to jnb on Thursday ...handed over the confirmation and asked what the procedure was as I was about to go to sleep..they said someone would be with me shortly. An hr later I asked where my pre order was - to be told “hasn’t anyone been to see you yet.”
needless to say about 1/2 an hr later the crew member came to me and said ...I’m afraid there is a problem - we can’t find it and we don’t think it has been loaded. The option is to re order and pay again...which is what I did.
useless....ive evmailed highlife with no response yet.
needless to say about 1/2 an hr later the crew member came to me and said ...I’m afraid there is a problem - we can’t find it and we don’t think it has been loaded. The option is to re order and pay again...which is what I did.
useless....ive evmailed highlife with no response yet.
Jan 7, 2019, 12:18 pm
#47
Join Date: Jan 2018
Posts: 62
Did pre order for the BA55 to jnb on Thursday ...handed over the confirmation and asked what the procedure was as I was about to go to sleep..they said someone would be with me shortly. An hr later I asked where my pre order was - to be told “hasn’t anyone been to see you yet.”
needless to say about 1/2 an hr later the crew member came to me and said ...I’m afraid there is a problem - we can’t find it and we don’t think it has been loaded. The option is to re order and pay again...which is what I did.
useless....ive evmailed highlife with no response yet.
needless to say about 1/2 an hr later the crew member came to me and said ...I’m afraid there is a problem - we can’t find it and we don’t think it has been loaded. The option is to re order and pay again...which is what I did.
useless....ive evmailed highlife with no response yet.
I also had a problem on outbound (LGW-TPA) on 20th December (flight cancelled). In that case I emailed (no response) then after 2-3 days called them and they refunded me right away.
Jan 8, 2019, 3:26 am
#51
Join Date: Jan 2018
Posts: 62
Jan 8, 2019, 2:10 pm
#52
Join Date: Feb 2018
Programs: BAEC Gold, Onyx Platinum
Posts: 154
I've used this service many times, the Jo Malone is a good price I am informed. My last purchase was blood orange gin at a fair price. 100% delivery success. Early days I had to email to get the Avios even though the crew took the card number, my last three times it has worked seamlessly. I did however have a moan about this when invited to the High Life focus group last spring so maybe they listened. Give it a try there are some nice products, Often a 10% discount to be had, Black Friday code seemed to work for a month!
Feb 21, 2019, 1:03 am
#53
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,486
BA Hi-life shop order during irrops
Hello, Just wondering what happens when you pre-order (and pre-pay for) duty free items form the BA Hi-life shop to be delivered to your seat on the aircraft, then due to irrops, the flights get changed at the last minute.
Basically I ordered a pack of rolling tobacco for my cat minder, to be delivered to me on my flight from ORD to LHR at the end of my recent visit to the USA.
However on the day of the flight, my connecting American Airlines flight from ABQ to ORD was cancelled due to weather.
BA ‘You First’ re-booked me ABQ to DFW to LHR however obviously my pre-ordered tobacco was not on the re-booked BA flight (with none for general sale in the duty free cart either).
I e-mailed the BA Hi-life shop on the day I got back to the UK but haven’t heard anything from them.
I just wondered what the procedure for getting a refund is?
Thanks
Basically I ordered a pack of rolling tobacco for my cat minder, to be delivered to me on my flight from ORD to LHR at the end of my recent visit to the USA.
However on the day of the flight, my connecting American Airlines flight from ABQ to ORD was cancelled due to weather.
BA ‘You First’ re-booked me ABQ to DFW to LHR however obviously my pre-ordered tobacco was not on the re-booked BA flight (with none for general sale in the duty free cart either).
I e-mailed the BA Hi-life shop on the day I got back to the UK but haven’t heard anything from them.
I just wondered what the procedure for getting a refund is?
Thanks