ipads replacing whiteboards at airports
Sep 27, 2013, 6:01 am
#1
Original Poster
Join Date: Jul 2009
Location: UK
Programs: BA Silver, ICH Plat, Club Carlson G, SAS S
Posts: 1,175
ipads replacing whiteboards at airports
noticed at both T5 and ABZ, the old fashioned name on a whiteboard replaced with flight detail on an ipad like "BA 97 Miami" 
notice they were chained and padlocked as well, must be worried they go walkies
^
notice they were chained and padlocked as well, must be worried they go walkies
^
Sep 27, 2013, 6:28 am
#3
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Sep 27, 2013, 6:31 am
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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I think our esteemed Dr Spear meant that they used to have someone holding a clipboard with a pre-printed white sheet of paper saying "BA97 Toronto". Now it's, well, it's quite small really, maybe a Kindle Fire size device.
The more amusing one is when they have a lot of Iberia irrrops someone stands outside Flounge with a Spanish language device to persuade non Emeralds that they have another floor to climb.....
The more amusing one is when they have a lot of Iberia irrrops someone stands outside Flounge with a Spanish language device to persuade non Emeralds that they have another floor to climb.....
Sep 27, 2013, 7:01 am
#6
Join Date: Jan 2013
Posts: 399
All customer service facing staff at LHR have been given iPad Minis to 'enhance' customer service. Apps can retrieve bookings, inform about delays, etc. Next year once DCS is retired agents will be able to check passengers in and rebook in times of disruption. Great investment!
Sep 27, 2013, 7:03 am
#7
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
Apps can retrieve bookings, inform about delays, etc. Next year once DCS is retired agents will be able to check passengers in and rebook in times of disruption. Great investment!
You know, like LH has been offering for, well, years.
Sep 27, 2013, 7:04 am
#8
Join Date: Apr 2005
Location: LHR
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Posts: 8,665
I recently saw private cab drivers holding up names on a iPad at T5 rather than on a piece of paper. One even construction a chain so he could rest his arms and wear his iPad like large necklace.
Dont forget that Heathrow T5 is all about spending on technology that delivers minimal benefit to the passenger; e.g. those security machines and the inefficient trains. Supposedly for environemental purposes by saving paper.
Dont forget that Heathrow T5 is all about spending on technology that delivers minimal benefit to the passenger; e.g. those security machines and the inefficient trains. Supposedly for environemental purposes by saving paper.
Sep 27, 2013, 7:29 am
#11
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
<giggles uncontrollably>
During (mass) disruption all BA pax will be able to rebook themselves, will they? No need to phone BA? No need to queue at T5? Excellent.
Don't mean to seem cynical or ungrateful, but please can we have that in writing? In blood, if you don't mind...
Yes, quite.
During (mass) disruption all BA pax will be able to rebook themselves, will they? No need to phone BA? No need to queue at T5? Excellent.
Don't mean to seem cynical or ungrateful, but please can we have that in writing? In blood, if you don't mind...
Thankfully most customers are impressed with iPads!
Sep 27, 2013, 9:41 am
#12
Join Date: Jan 2013
Posts: 399
You must be a very miserable person based on your posts.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
Sep 27, 2013, 10:34 am
#13
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,984
You must be a very miserable person based on your posts.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
Sep 27, 2013, 12:07 pm
#14
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,202
You must be a very miserable person based on your posts.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
There is a new IT tool now in operation in case of cancellation or mass disruption which rebooks passengers automatically. A new permanent Disruption Team Manager has been set up for winter to deal with any potential cancellations and coordinate disruption handling. More winter deicing machines have been bought. Every department within British Airways has been trained or will be trained over coming weeks to handle new procedures set up in times of disruption. Staff at LHR equipped now with iPad Minis can retrieve booking and advise passengers where to go get a hotel, get rebooked, etc. IT system has been updated to send passengers email and text the moment flight is cancelled, it has not been the case in the past or was inconsistent.
Few days ago LHR suffered from heavy fog resulting in 30 cancellations and thousands of MICs. System worked brilliantly.
Sep 27, 2013, 12:17 pm
#15
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
Hurrah! That's all been a long time in coming. Of course we'll see what happens when the snow starts to hit the ground but things like the Disruption Team Manager seem like a big improvement. The big problem during previous mass disruption seemed to be that no bit of BA had a clue what any other bit was doing.
On the subject of the iPads, what would really help would be if the people holding them had the wherewithal to get you to your connecting flight quickly. I've had them meet me several times recently with the iPad display toggling between the flight # and destination and my name, but they ask if you know where your gate is and sometimes walk with you as far as the lift to the B/C shuttle.
At least if they walked as far as the aircraft door with you, they could apply the whip if you started to slow down in the last couple of furlongs!
Last edited by HilFly; Sep 27, 2013 at 1:50 pm