Another tale of rudeness from the Lounge staff
Sep 17, 2013, 8:50 am
#46
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,101
(Last week at TXL, on AB, I did have to however as for some reason my EC no didn't show up on the Passbook BP.)
Sep 17, 2013, 9:01 am
#47
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,147
This thread reminded me of this story when a Silver Card holder was refused access to the T3 BA Lounge because he was flying out on CX. Such a basic rule and in this instance 3 members of staff seemed puzzled! 
Sep 17, 2013, 9:07 am
#48
Join Date: May 2006
Programs: BA GGL, A3 Gold, AMEX BA PP, AMEX Platinum
Posts: 181
A couple of weeks ago, the Mrs. and I were on our way to BRU in CE. Went to the GF lounge at LHR T5 and was told to go upstairs (to the GC lounge). Had to politely point out that we're both GGL and both boarding passes had that CKGG LNGG stuff on them and said BA Gold. Agent said course you are and had to show her the GGL cards before she let us in 
Sep 17, 2013, 9:13 am
#49
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Join Date: Jun 2012
Posts: 3,513
A couple of weeks ago, the Mrs. and I were on our way to BRU in CE. Went to the GF lounge at LHR T5 and was told to go upstairs (to the GC lounge). Had to politely point out that we're both GGL and both boarding passes had that CKGG LNGG stuff on them and said BA Gold. Agent said course you are and had to show her the GGL cards before she let us in
Sep 17, 2013, 9:32 am
#51
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Join Date: Dec 2010
Location: Another forum
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****
Here's a thought => Does the computer beep green if you're entitled to ANY lounge? Or only if you're entitled to the lounge you're actually standing at? Maybe that would explain a lot of the confusion from the dragons.
Sep 17, 2013, 9:40 am
#52
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 570
Perhaps the way of the future.
Sep 17, 2013, 9:54 am
#54
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
Why not? It would just be a matter of checking details across multiple bookings to identify their itinerary, if both booking were attached to the same FFP, or even assume they're the same person if name and DOB match. Yes, there would be edge cases, but there'd be a relatively simple workaround for that.
Last edited by Paralytic; Sep 17, 2013 at 10:25 am
Sep 17, 2013, 10:20 am
#55
Join Date: May 2008
Location: YYZ
Posts: 2,636
I think its all down to individuals, people all have off days.
I had a funny one the other morning where the guy on the gold first lounge looked at me and sneered "gold card"? No other words, no good morning sir may I see your boarding card.
Fortunately he was somewhat disarmed by me equally terse response, "no GGL, here is my boarding card".
I had a funny one the other morning where the guy on the gold first lounge looked at me and sneered "gold card"? No other words, no good morning sir may I see your boarding card.
Fortunately he was somewhat disarmed by me equally terse response, "no GGL, here is my boarding card".
Sep 17, 2013, 10:21 am
#56
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,101
I didn't say I had to show my card. They scan by BP and all looks fine then they look at it and say, "Oh, you're in Club - upstairs please" - and then I tap the "GOLD" on the BP itself. Seems some dragons prefer to ignore the computer. Some others on this thread had a similar experience.
Sep 17, 2013, 10:32 am
#57
Join Date: Feb 2012
Location: London
Programs: BA Gold
Posts: 183
Definitely agree.
There are some lovely individuals. Once, one guy even walked around the lounge to make sure if everything was OK (which I don't expect)
However last week when I entered the Domestic Lounge, the lady was busy doing something and without a hello or eye contact just held out her hand, took and scanned the BP, hit the keyboard and said nothing.
There are some lovely individuals. Once, one guy even walked around the lounge to make sure if everything was OK (which I don't expect)
However last week when I entered the Domestic Lounge, the lady was busy doing something and without a hello or eye contact just held out her hand, took and scanned the BP, hit the keyboard and said nothing.
Sep 17, 2013, 10:42 am
#58
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Sep 17, 2013, 10:50 am
#59
Join Date: Sep 2007
Location: France
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Sep 17, 2013, 10:58 am
#60
Join Date: Jul 2012
Location: London
Programs: BAEC GCH, CXMP Gold, Amex Plat, HH Gold, Accor Plat, SPG Gold, Carlson Gold
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My concern would be the individuals who are not on FT and do not know their rights! I'd be furious if I had a 3 hour connection, got denied lounge access and then at a later date found out I should have had access.