Flights Failing to Post Has Cost Me Silver Status
Sep 9, 2013, 1:36 pm
#1
Original Poster
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
Flights Failing to Post Has Cost Me Silver Status
Not sure best channels to go for this one.
My EC membership expired on Sunday 8th September and as of last Wednesday 4th September I had 570 tier points. I took an LGW-EDI-LGW itinerary on the 5th and 6th last week, each sector earning 20 TPs. So in my EC membership year I should have finished up with 610 points....so with Silver status as of today.
The LGW-EDI-LGW flights from last week did not post as of the 8th so this morning (9th September) my EC membership has reset - to Bronze again as BA's systems "believe" I only earned 570 points. I have checked the BPs on both sectors and my EC membership number is clearly correctly stated.
So I then try to claim the miles on the ba.com using the "Claim Missing Avios" link. I enter in the ticket number as requested and based on this information it correctly pops up as a LGW-EDI-LGW itinerary I flew last week - so BA clearly acknowledge I have taken these flights
When I try and claim these, the message comes up "Claimed previously through British Airways" - but they clearly haven't. So am stuck in a loop as BA recognises I have taken these flights but they do not appear on my statement. Attempts to claim them on ba.com fails because it "thinks" I already have them credited
So I have earned Silver status for the next 12 months but as I said, today my status has set to Bronze for the coming year. Any thoughts on the best way to get this rapidly resolved? Have a flight this week in Y from FRA to LCY and would really like to use the FRA lounge as a Silver member!
My EC membership expired on Sunday 8th September and as of last Wednesday 4th September I had 570 tier points. I took an LGW-EDI-LGW itinerary on the 5th and 6th last week, each sector earning 20 TPs. So in my EC membership year I should have finished up with 610 points....so with Silver status as of today.
The LGW-EDI-LGW flights from last week did not post as of the 8th so this morning (9th September) my EC membership has reset - to Bronze again as BA's systems "believe" I only earned 570 points. I have checked the BPs on both sectors and my EC membership number is clearly correctly stated.
So I then try to claim the miles on the ba.com using the "Claim Missing Avios" link. I enter in the ticket number as requested and based on this information it correctly pops up as a LGW-EDI-LGW itinerary I flew last week - so BA clearly acknowledge I have taken these flights
When I try and claim these, the message comes up "Claimed previously through British Airways" - but they clearly haven't. So am stuck in a loop as BA recognises I have taken these flights but they do not appear on my statement. Attempts to claim them on ba.com fails because it "thinks" I already have them credited
So I have earned Silver status for the next 12 months but as I said, today my status has set to Bronze for the coming year. Any thoughts on the best way to get this rapidly resolved? Have a flight this week in Y from FRA to LCY and would really like to use the FRA lounge as a Silver member!
Sep 9, 2013, 1:39 pm
#3
Join Date: Jul 2013
Location: LCY
Programs: BAEC Gold, HHonors Gold
Posts: 1,208
Not sure best channels to go for this one.
My EC membership expired on Sunday 8th September and as of last Wednesday 4th September I had 570 tier points. I took an LGW-EDI-LGW itinerary on the 5th and 6th last week, each sector earning 20 TPs. So in my EC membership year I should have finished up with 610 points....so with Silver status as of today.
The LGW-EDI-LGW flights from last week did not post as of the 8th so this morning (9th September) my EC membership has reset - to Bronze again as BA's systems "believe" I only earned 570 points. I have checked the BPs on both sectors and my EC membership number is clearly correctly stated.
So I then try to claim the miles on the ba.com using the "Claim Missing Avios" link. I enter in the ticket number as requested and based on this information it correctly pops up as a LGW-EDI-LGW itinerary I flew last week - so BA clearly acknowledge I have taken these flights
When I try and claim these, the message comes up "Claimed previously through British Airways" - but they clearly haven't. So am stuck in a loop as BA recognises I have taken these flights but they do not appear on my statement. Attempts to claim them on ba.com fails because it "thinks" I already have them credited
So I have earned Silver status for the next 12 months but as I said, today my status has set to Bronze for the coming year. Any thoughts on the best way to get this rapidly resolved? Have a flight this week in Y from FRA to LCY and would really like to use the FRA lounge as a Silver member!
My EC membership expired on Sunday 8th September and as of last Wednesday 4th September I had 570 tier points. I took an LGW-EDI-LGW itinerary on the 5th and 6th last week, each sector earning 20 TPs. So in my EC membership year I should have finished up with 610 points....so with Silver status as of today.
The LGW-EDI-LGW flights from last week did not post as of the 8th so this morning (9th September) my EC membership has reset - to Bronze again as BA's systems "believe" I only earned 570 points. I have checked the BPs on both sectors and my EC membership number is clearly correctly stated.
So I then try to claim the miles on the ba.com using the "Claim Missing Avios" link. I enter in the ticket number as requested and based on this information it correctly pops up as a LGW-EDI-LGW itinerary I flew last week - so BA clearly acknowledge I have taken these flights
When I try and claim these, the message comes up "Claimed previously through British Airways" - but they clearly haven't. So am stuck in a loop as BA recognises I have taken these flights but they do not appear on my statement. Attempts to claim them on ba.com fails because it "thinks" I already have them credited
So I have earned Silver status for the next 12 months but as I said, today my status has set to Bronze for the coming year. Any thoughts on the best way to get this rapidly resolved? Have a flight this week in Y from FRA to LCY and would really like to use the FRA lounge as a Silver member!
Sep 9, 2013, 1:39 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,140
I'm not being cheeky, honest … have you phoned BAEC yet?
The automatic stuff through ba.com and "Contact Us" can be very slow at times.
Good luck for an early fix.
(Unanimous suggestion, all posted at the same time!!)
The automatic stuff through ba.com and "Contact Us" can be very slow at times.
Good luck for an early fix.
(Unanimous suggestion, all posted at the same time!!)
Sep 9, 2013, 1:42 pm
#6
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,874
I'm sure if you call it will be sorted out... interesting that you say your flights haven't posted. My flight from Thursday last week hasn't posted yet either. Wonder if there has been a wider issue??
Sep 9, 2013, 1:55 pm
#8
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,450
Flights Failing to Post Has Cost Me Silver Status
Flights seem to be taking a little longer to post lately. None of my flights from last week have posted yet.
Sep 9, 2013, 1:56 pm
#9
Original Poster
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
Tried the EC club today but got a bit of a runaround after quite a wait to get through. Before I could basically my actual circumstances the agent tried to explain that the flights had to post within the year to qualify therefore as they hadn't - basically I was Bronze for the next 12 months.
It was one of those calls that you quickly realise will be a waste of time when you have to explain the rules to the agent.
Will try again tomorrow - sounds like EC club is the way to do it - was just wondering if there is a quicker way or a specific helpline for these type of things.
Very frustrating!
It was one of those calls that you quickly realise will be a waste of time when you have to explain the rules to the agent.
Will try again tomorrow - sounds like EC club is the way to do it - was just wondering if there is a quicker way or a specific helpline for these type of things.
Very frustrating!
Sep 9, 2013, 2:01 pm
#10
Join Date: Oct 2003
Location: London
Posts: 3,500
I'd be patient - if they haven't posted incorrectly (i.e. at 0 points) the system may well sort itself out over the next week (and the website can cope with late posting flights).
Your card is valid for a good while longer, so you can still access the lounge in Frankfurt.
Your card is valid for a good while longer, so you can still access the lounge in Frankfurt.
Sep 9, 2013, 2:07 pm
#11
Join Date: Nov 2012
Location: Stavanger, Norway
Programs: BA Gold, EB Silver, Hilton Gold
Posts: 139
Sep 9, 2013, 2:12 pm
#12
Original Poster
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,667
Sep 9, 2013, 2:14 pm
#13
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,114
Sep 9, 2013, 2:16 pm
#14
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,114
Sep 9, 2013, 2:17 pm
#15
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,026
Tried the EC club today but got a bit of a runaround after quite a wait to get through. Before I could basically my actual circumstances the agent tried to explain that the flights had to post within the year to qualify therefore as they hadn't - basically I was Bronze for the next 12 months.
It was one of those calls that you quickly realise will be a waste of time when you have to explain the rules to the agent.
Will try again tomorrow - sounds like EC club is the way to do it - was just wondering if there is a quicker way or a specific helpline for these type of things.
Very frustrating!
It was one of those calls that you quickly realise will be a waste of time when you have to explain the rules to the agent.
Will try again tomorrow - sounds like EC club is the way to do it - was just wondering if there is a quicker way or a specific helpline for these type of things.
Very frustrating!