FIRST Elemis Spa negative feedback
#31
Join Date: Aug 2009
Location: Windsor, UK (In the flight path)
Programs: Mucci, BA Silver, Hilton Diamond, Hyatt Diamond, Blah Blah...
Posts: 502
In which case, why not open the spa between 03:50 and 04:00, with spa appointments subject to availability. BA could save a fortune.
Last edited by matthudski; Sep 2, 2013 at 7:38 am Reason: forgot to wink ;)
#32
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
This approach is pretty much what they already do - in CW your chance of getting a treatment is about 5-10% on a 2-hour visit, I'd say.
#33
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,002
#34
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
#35
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,654
I can understand your disappointment in not getting your spa treatment.
Have you considered calling BA and ask them to re-time the connecting flights so that this would fit the schedule better?
I'm sure they wouldn't mind swapping a few slots around at LHR to accommodate you. After all, you are a SCH flying in F. They should be more considerate.
Have you considered calling BA and ask them to re-time the connecting flights so that this would fit the schedule better?
I'm sure they wouldn't mind swapping a few slots around at LHR to accommodate you. After all, you are a SCH flying in F. They should be more considerate.
#36
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Availability of spa treatments is poor. How many treatment rooms/providers are there at LHR T5A and T5B? 10-15? So, maybe 40 treatments provided per hour. How many CW or F passengers does BA carry out of LHR T5 each day? 10,000? We all understand that spa treatments are subject to availability, but they are an advertised benefit of flying in CW and F and yet the chances of being able to secure one are really low. There should be a lot more treatment rooms and providers.
#37
Join Date: Aug 2009
Location: Windsor, UK (In the flight path)
Programs: Mucci, BA Silver, Hilton Diamond, Hyatt Diamond, Blah Blah...
Posts: 502
I can understand your disappointment in not getting your spa treatment.
Have you considered calling BA and ask them to re-time the connecting flights so that this would fit the schedule better?
I'm sure they wouldn't mind swapping a few slots around at LHR to accommodate you. After all, you are a SCH flying in F. They should be more considerate.
Have you considered calling BA and ask them to re-time the connecting flights so that this would fit the schedule better?
I'm sure they wouldn't mind swapping a few slots around at LHR to accommodate you. After all, you are a SCH flying in F. They should be more considerate.
#39
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,710
FIRST Elemis Spa negative feedback
I managed the holy grail of a spa treatment after trying for about 10 years. I must have built up the expectation so high because I was a bit underwhelmed afterwards!
#41
Join Date: Jul 2011
Programs: BAEC Gold, Marriott Plat
Posts: 686
Hi,
Just had a right farce of a phone call to YouFirst. Flying out to Bangkok shortly in First and attempted to book Spa Treatments. However, our connection into Heathrow doesn't arrive until 25 minutes before the Spa closes, so we can't book the treatments due to the fact that we won't get there quickly enough. Asked if there was another fight we could swap on to in order to get to Heathrow earlier and there is. However, it was going to cost us 160 to get our connection flight changed! 160 for 15 minute spa treatments.
So, on to the way home, we arrive into Heathrow early and request to book treatments for the way home after our long flight in First. However, our connection home is 10 minutes after the Spa opens, so again we cannot book any treatments!
Needless to say, have fed back with customer relations. I'll expect a response sometime next year, like my last piece of feedback from flying First.
Cheers BA!
Just had a right farce of a phone call to YouFirst. Flying out to Bangkok shortly in First and attempted to book Spa Treatments. However, our connection into Heathrow doesn't arrive until 25 minutes before the Spa closes, so we can't book the treatments due to the fact that we won't get there quickly enough. Asked if there was another fight we could swap on to in order to get to Heathrow earlier and there is. However, it was going to cost us 160 to get our connection flight changed! 160 for 15 minute spa treatments.
So, on to the way home, we arrive into Heathrow early and request to book treatments for the way home after our long flight in First. However, our connection home is 10 minutes after the Spa opens, so again we cannot book any treatments!
Needless to say, have fed back with customer relations. I'll expect a response sometime next year, like my last piece of feedback from flying First.
Cheers BA!
#42
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Seems we've had a number of these type of threads in the last few days where there's been quite a line of established forum posters gleefully piling in to newcomers & occasional visitors to the forum.
Settle down, children.
#43
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Gold, BMI, ANA, HH Blue, SPG Gold
Posts: 2,063
Please forgive so many rude replies.
We don't need to judge and if we have nothing nice to say we shouldn't bother.
#44
Join Date: Sep 2005
Programs: BA
Posts: 3,890
Err, he's been here for over two years.
I've just re-read the thread and can't see where anybody has been rude.
Your rule. Not FT rules - justified disagreement and debate is good.
I've just re-read the thread and can't see where anybody has been rude.
Your rule. Not FT rules - justified disagreement and debate is good.
#45
Join Date: Oct 2005
Location: Kent, UK
Programs: BA Gold; Virgin FF; United Airlines; American Airlines; and was frequent c/c churner - RIP!
Posts: 907