No IFE in First
Aug 27, 2013, 8:06 am
#1
Original Poster
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 533
No IFE in First
Flew from LHR to LAX on Thursday. Despite several attempts the crew were unable to get the IFE working. It was handled very well by the crew and the captain came around and apologised and we were handed forms to complete.
I've received an email offering 20k Avios. Is this reasonable as it's an 11 hour day flight?
I've received an email offering 20k Avios. Is this reasonable as it's an 11 hour day flight?
Aug 27, 2013, 8:26 am
#3
Join Date: Dec 2006
Location: Lewes
Programs: HiltonH. Gold Starwood Gold BA BLUES! Mucci.
Posts: 4,833
Seems very reasonable.
There is a compensation thread on here some where.
Do you think it seems not so?
I notice that a lot of passengers bring their own media too... which doesn't help if you havn't I know.... in which case 11 hrs without anything I would imagine would drag....
There is a compensation thread on here some where.
Do you think it seems not so?
I notice that a lot of passengers bring their own media too... which doesn't help if you havn't I know.... in which case 11 hrs without anything I would imagine would drag....
Aug 27, 2013, 8:30 am
#7
Original Poster
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 533
Seems very reasonable.
There is a compensation thread on here some where.
Do you think it seems not so?
I notice that a lot of passengers bring their own media too... which doesn't help if you havn't I know.... in which case 11 hrs without anything I would imagine would drag....
There is a compensation thread on here some where.
Do you think it seems not so?
I notice that a lot of passengers bring their own media too... which doesn't help if you havn't I know.... in which case 11 hrs without anything I would imagine would drag....
I've read of people receiving that amount for flight to JFK. I guess it's a set amount regardless of the length of the flight
Aug 27, 2013, 8:37 am
#11
Original Poster
Join Date: Apr 2012
Location: Glasgow
Programs: BA Silver
Posts: 533
. Crew were great though ^
Aug 27, 2013, 9:15 am
#13
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,150
I think the Avios compensation in this case should be 25,000 which is obviously enough to book J and UuA for any future flights to/from the West Coast.
I think it should fit in with the length of the flight. NY 20 k and so on. We had IFE problems and other issues on the way back from MRU a couple of years ago in F and were given 20k each.
This would allow the OP (assuming there is availability) to enjoy the full benefits of F at some point in the future. Just my own personal opinion as I always use the IFE which is important to me and given the length of the flight I think 25k would be fairer and I would be pushing for that. YMMV.
I think it should fit in with the length of the flight. NY 20 k and so on. We had IFE problems and other issues on the way back from MRU a couple of years ago in F and were given 20k each.
This would allow the OP (assuming there is availability) to enjoy the full benefits of F at some point in the future. Just my own personal opinion as I always use the IFE which is important to me and given the length of the flight I think 25k would be fairer and I would be pushing for that. YMMV.
Last edited by PETER01; Aug 27, 2013 at 9:26 am Reason: grammar!
Aug 27, 2013, 9:17 am
#14
Join Date: Sep 2012
Programs: BAEC Bronze
Posts: 48
I don't think 20000 Avios is generous compensation. I'd be hoping for more like 30-40k.
For comparison, I received 20k by means of an apology when I emailed to say "the F cabin was quite tatty and my IFE had the occasional freak-out (but no big deal)"
I'd politely push your case. You've nothing to lose.
For comparison, I received 20k by means of an apology when I emailed to say "the F cabin was quite tatty and my IFE had the occasional freak-out (but no big deal)"
I'd politely push your case. You've nothing to lose.
Aug 27, 2013, 9:17 am
#15
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
