ba.com troubleshooter......can we have a new Dilly on the forum BA?
Apr 9, 2013, 6:46 pm
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Aug 2006
Location: Argentina
Posts: 40,200
ba.com troubleshooter......can we have a new Dilly on the forum BA?
Remember Dilly aka ba.com helper? He was the BA IT lurker on this forum who would assist with problems encountered by us on ba.com. ^
BA haven't been able to fill the void since Dilly left for pastures new.
Anyone agree that we need a new ba.com helper?
BA haven't been able to fill the void since Dilly left for pastures new.
Anyone agree that we need a new ba.com helper?
Apr 10, 2013, 2:21 am
#2
Join Date: Jun 2010
Posts: 2,641
It's a good idea, but as with many things there may be a cost incurred for doing so.
It is strange that BA actually pays an external company to seek online forum feedback, when in fact this Flyertalk forum is probably better able to highlight the concerns of many frequent travellers.
I find the www.britishairwaysfuturelab.com/ba very clunky, and doesn't seem to generate much sensible debate, even when compared to FT.
My shopping list of fixes for ba.com:
1. Sort out the cookies/log in so I don't have to enter my details nearly every time I open the homepage (and often several times when using it).
2. End the annoying tendency of the award and flight booking engine to default back to economy even when I've selected a premium cabin - particularly frustrating on redemption bookings.
3. Get rid of the annoying and pointless floating colon between your TPs and membership level on the BAEC homepage. It serves no purpose!
4. Make the login button for www.ba.com/onbusiness easier to find.
5. Make it easier to view your onbusiness points wile logged in to your BAEC account; it's either or at present and because that's not properly explained, it could be confusing for some people.
6. Set up e-receipts so they default to only print the bits you need, not reams of useless T&Cs which waste paper and add to weight onboard.
7. Tell me if I've been seat shifted - it can't be that hard to do as Apps like www.myflightsapp.com/ manage it very well.
8. Stop all the random emails ten months before I fly asking me to update my details and manage my booking - allow me to configure it so for infrequent travellers they get emailed once, a month before they fly, and once again a week before and for regulars assailed with hundreds of these pesky email per year stick to the single email a week prior to travel, or turn it off altogether.
Anything else?
It is strange that BA actually pays an external company to seek online forum feedback, when in fact this Flyertalk forum is probably better able to highlight the concerns of many frequent travellers.
I find the www.britishairwaysfuturelab.com/ba very clunky, and doesn't seem to generate much sensible debate, even when compared to FT.
My shopping list of fixes for ba.com:
1. Sort out the cookies/log in so I don't have to enter my details nearly every time I open the homepage (and often several times when using it).
2. End the annoying tendency of the award and flight booking engine to default back to economy even when I've selected a premium cabin - particularly frustrating on redemption bookings.
3. Get rid of the annoying and pointless floating colon between your TPs and membership level on the BAEC homepage. It serves no purpose!
4. Make the login button for www.ba.com/onbusiness easier to find.
5. Make it easier to view your onbusiness points wile logged in to your BAEC account; it's either or at present and because that's not properly explained, it could be confusing for some people.
6. Set up e-receipts so they default to only print the bits you need, not reams of useless T&Cs which waste paper and add to weight onboard.
7. Tell me if I've been seat shifted - it can't be that hard to do as Apps like www.myflightsapp.com/ manage it very well.
8. Stop all the random emails ten months before I fly asking me to update my details and manage my booking - allow me to configure it so for infrequent travellers they get emailed once, a month before they fly, and once again a week before and for regulars assailed with hundreds of these pesky email per year stick to the single email a week prior to travel, or turn it off altogether.
Anything else?
Apr 10, 2013, 2:29 am
#4
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
It's a good idea, but as with many things there may be a cost incurred for doing so.
It is strange that BA actually pays an external company to seek online forum feedback, when in fact this Flyertalk forum is probably better able to highlight the concerns of many frequent travellers.
I find the www.britishairwaysfuturelab.com/ba very clunky, and doesn't seem to generate much sensible debate, even when compared to FT.
My shopping list of fixes for ba.com:
1. Sort out the cookies/log in so I don't have to enter my details nearly every time I open the homepage (and often several times when using it).
2. End the annoying tendency of the award and flight booking engine to default back to economy even when I've selected a premium cabin - particularly frustrating on redemption bookings.
3. Get rid of the annoying and pointless floating colon between your TPs and membership level on the BAEC homepage. It serves no purpose!
4. Make the login button for www.ba.com/onbusiness easier to find.
5. Make it easier to view your onbusiness points wile logged in to your BAEC account; it's either or at present and because that's not properly explained, it could be confusing for some people.
6. Set up e-receipts so they default to only print the bits you need, not reams of useless T&Cs which waste paper and add to weight onboard.
7. Tell me if I've been seat shifted - it can't be that hard to do as Apps like www.myflightsapp.com/ manage it very well.
8. Stop all the random emails ten months before I fly asking me to update my details and manage my booking - allow me to configure it so for infrequent travellers they get emailed once, a month before they fly, and once again a week before and for regulars assailed with hundreds of these pesky email per year stick to the single email a week prior to travel, or turn it off altogether.
Anything else?
It is strange that BA actually pays an external company to seek online forum feedback, when in fact this Flyertalk forum is probably better able to highlight the concerns of many frequent travellers.
I find the www.britishairwaysfuturelab.com/ba very clunky, and doesn't seem to generate much sensible debate, even when compared to FT.
My shopping list of fixes for ba.com:
1. Sort out the cookies/log in so I don't have to enter my details nearly every time I open the homepage (and often several times when using it).
2. End the annoying tendency of the award and flight booking engine to default back to economy even when I've selected a premium cabin - particularly frustrating on redemption bookings.
3. Get rid of the annoying and pointless floating colon between your TPs and membership level on the BAEC homepage. It serves no purpose!
4. Make the login button for www.ba.com/onbusiness easier to find.
5. Make it easier to view your onbusiness points wile logged in to your BAEC account; it's either or at present and because that's not properly explained, it could be confusing for some people.
6. Set up e-receipts so they default to only print the bits you need, not reams of useless T&Cs which waste paper and add to weight onboard.
7. Tell me if I've been seat shifted - it can't be that hard to do as Apps like www.myflightsapp.com/ manage it very well.
8. Stop all the random emails ten months before I fly asking me to update my details and manage my booking - allow me to configure it so for infrequent travellers they get emailed once, a month before they fly, and once again a week before and for regulars assailed with hundreds of these pesky email per year stick to the single email a week prior to travel, or turn it off altogether.
Anything else?
Apr 10, 2013, 2:52 am
#5
Suspended
Join Date: Dec 2010
Location: Another forum
Programs: Good Riddance FT!
Posts: 2,005
Judging by the state of the site there is no more BA IT left, so no one to join the forum.
Apr 10, 2013, 3:00 am
#6
Join Date: Oct 2010
Location: LHR
Programs: BA Gold; Hilton Diamond
Posts: 50
The "Remember Me" button is practically useless. Reverting to the default language of the country you're in (French for France, German for Germany, etc..) rather at random than English as selected is also highly irritating.
Apr 10, 2013, 4:37 am
#8
Suspended
Join Date: Jul 2010
Location: UK
Programs: Mucci, BAEC (Silver), FlyBe
Posts: 1,649
Originally Posted by BizFlyin:20566680
Judging by the state of the site there is no more BA IT left, so no one to join the forum.
Apr 10, 2013, 5:02 am
#9
Suspended
Join Date: Dec 2010
Location: Another forum
Programs: Good Riddance FT!
Posts: 2,005
Been through that story a few times with a few companies, they always end up reversing and pulling things back "on-shore" - wonder how long it will take BA
Apr 10, 2013, 5:20 am
#10
Join Date: Dec 2009
Location: Living the Essex dream
Programs: BA bronze
Posts: 1,471
Apr 10, 2013, 6:11 am
#12
Join Date: Dec 2009
Location: Living the Essex dream
Programs: BA bronze
Posts: 1,471
Apr 10, 2013, 6:52 am
#13
A FlyerTalk Posting Legend
Original Poster
Join Date: Aug 2006
Location: Argentina
Posts: 40,200
Apr 10, 2013, 7:15 am
#14
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,700
Well Fvdp AKA : Frank van der Post - Lurked and seems to have Left. http://www.marketingweek.co.uk/trend...004567.article
Apr 10, 2013, 8:08 am
#15
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,602
).A "Dilly MkII" would be so overwhelmed that (s)he probably wouldn't last 5 minutes.
Wouldn't it be better if BA tapped-in to the vast pool of experience of the BAEC board and actually sat down with some of us and tried to fix the problems that exist at the moment before creating any more new ones?