AA flights not posting to BAEC account.
Mar 19, 2013, 4:23 pm
#32
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
Posting performance BA vs Marriott
Recently went on a Business trip to US.
Took 8 Oneworld flights (4 BA, 4 AA) and stayed in 6 different Marriott Hotels.
All the Marriott hotels sent me an ecopy of my bill and posted the nights/points within 24 hours of leaving the hotel.
I have been back a week and only 1 of the 8 flights has posted so far !
Have filled in an online claim for the AA flights.
As for the missing BA legs .....
If Nicci is looking into this not posting issue, can she also get someone to resolve as a matter of urgency the 'flights not posting after any leg(s) of a TA booking upgraded using Avios' issue.
Took 8 Oneworld flights (4 BA, 4 AA) and stayed in 6 different Marriott Hotels.
All the Marriott hotels sent me an ecopy of my bill and posted the nights/points within 24 hours of leaving the hotel.
I have been back a week and only 1 of the 8 flights has posted so far !
Have filled in an online claim for the AA flights.
As for the missing BA legs .....
If Nicci is looking into this not posting issue, can she also get someone to resolve as a matter of urgency the 'flights not posting after any leg(s) of a TA booking upgraded using Avios' issue.
Mar 21, 2013, 12:24 am
#36
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
This is easily resolved through a follow-up and I to be honest don't think it is a priority for BA to resolve, as it's been going on for a while.
Mar 21, 2013, 2:13 am
#37
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,761
I've had some AA points post through today, which were about 5 days after travel, so perhaps a couple of days late. I didn't send in a claim.
Mar 21, 2013, 11:27 am
#40
Join Date: Sep 2005
Location: Florida, USA
Programs: BA Gold
Posts: 27
This issue must also be affecting the posting of MH flights. I have flights on March 6th and 10th that have not yet posted. I have submitted a claim. I hope that the resolution of this issue by BA will enable all partner airline flights to be posted.
Mar 21, 2013, 12:12 pm
#41
Join Date: Nov 2012
Location: MAN
Programs: BA
Posts: 21
TP's posted today as per claim request to BAEC. All present and correct ^^
Mar 22, 2013, 4:32 pm
#42
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
Credit where it's due
Recently went on a Business trip to US.
Took 8 Oneworld flights (4 BA, 4 AA) and stayed in 6 different Marriott Hotels.
All the Marriott hotels sent me an ecopy of my bill and posted the nights/points within 24 hours of leaving the hotel.
I have been back a week and only 1 of the 8 flights has posted so far !
Have filled in an online claim for the AA flights.
As for the missing BA legs .....
If Nicci is looking into this not posting issue, can she also get someone to resolve as a matter of urgency the 'flights not posting after any leg(s) of a TA booking upgraded using Avios' issue.
Took 8 Oneworld flights (4 BA, 4 AA) and stayed in 6 different Marriott Hotels.
All the Marriott hotels sent me an ecopy of my bill and posted the nights/points within 24 hours of leaving the hotel.
I have been back a week and only 1 of the 8 flights has posted so far !
Have filled in an online claim for the AA flights.
As for the missing BA legs .....
If Nicci is looking into this not posting issue, can she also get someone to resolve as a matter of urgency the 'flights not posting after any leg(s) of a TA booking upgraded using Avios' issue.
Mar 22, 2013, 4:58 pm
#43
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
Not a High Priority for who ?
A clue, BAEC, upgrading your TA booking with Avios indicates that you are very aware of your Avios balance and you are going to get irrationally annoyed if you have to make a phone call (or 2) to get the points posted afterwards.
Working in IT, if you have an issue that's repeatable, that only started when you changed the system, it has to be the easiest to fix !
And ... as for justifying that it doesn't need fixing because you have a manual work-around that requires the resources of both the agent and the back-office to resolve !!
So your issue affects high yield customers, it annoys them repeatedly spending their time resolving your problem, you know what is causing it, the workaround is using up your customer service resources and it isn't going to go away ?
Seems like it ticks most of the 'high priority to fix boxes' to me
Mar 22, 2013, 5:18 pm
#44
Join Date: Mar 2013
Posts: 25
I am still waiting to have a flight from March 3rd posted. I had submitted a claim online, only to have it rejected. Called the Gold line to find out why and they asked me to fax my boarding pass, which I did and still waiting to see the points added a few days later.
Mar 22, 2013, 5:35 pm
#45
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
It usually takes me about 2 or 3 minutes on the phone and I sometimes feel grateful to be able to speak "normal" English rather than strange versions of English I have to speak in order to have myself understood when overseas some of the time, to be honest. It can be mildly annoying to have to follow up, but not many people would UuA 100 times a year so it's not a massive, wide-spread problem or a huge imposition, I suppose.