AA flights not posting to BAEC account.
Dec 1, 2013, 6:54 am
#151
formerly bdohmen
Join Date: Jun 2013
Programs: Still dealing with the loss of my BA Concorde Room Card
Posts: 488
AA flights not posting? What happens when TPs don't post until after year end?
Up until last week I never has a problem but I have been on 5 AA segments since then and none have posted so I am going through the process of manually requesting each one. I have six more segments scheduled before the end of the year so hopefully they get it sorted.
Dec 1, 2013, 8:25 am
#152
Join Date: Aug 2013
Location: SW London
Programs: BAEC Gold
Posts: 246
AA flights not posting? What happens when TPs don't post until after year end?
I have the same issue - usually post in three days, six segments missing and it's been two weeks. I called BA in the USA and gave them my ticket numbers, they said they'd contact AA and get the TP and avios credits but it takes up to 28 days....which seems rather a long time. They didn't know why this has recently started happening.
Dec 1, 2013, 9:48 am
#154
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
This has also been discussed in http://www.flyertalk.com/forum/briti...c-account.html, starting here.
Dec 1, 2013, 12:26 pm
#156
Join Date: Jan 2003
Location: UK (currently)
Programs: BA Gold (and many other greater and lesser distinctions)
Posts: 7,208
This has also been discussed in http://www.flyertalk.com/forum/briti...c-account.html, starting here.
Dec 1, 2013, 5:05 pm
#158
Original Poster
Join Date: Nov 2010
Posts: 5,596
I sent Nicci a PM last week,but she was out of the office.However,I have had a nice reply from Gauthier,and he and Kirsty are on the case.I still have not been credited,but when the BAEC team get stuck in,things usually happen quite quickly.
Dec 2, 2013, 1:12 am
#160
Suspended
Join Date: Jan 2010
Posts: 1,335
Assume you first tried submitting a claim either manually or via the site before asking Nicci to help sort?
Dec 2, 2013, 11:03 pm
#163
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
To be fair, I've never had any significant problems in the past but this situation has gone on too long for my liking.
Dec 3, 2013, 1:32 am
#164
Join Date: Oct 2012
Location: England
Programs: BA Lifetime Gold, UA Premier Platinum
Posts: 389
Something definitely seems to be wrong. I had a lot of AA flights in November, on three separate tickets. All of the sectors on the first two tickets credited fine. None of the 5 sectors on the final ticket have credited at all. It's now over two weeks since those flights.
I have put in a claim online but it would be nice to think that someone in the EC is looking into whether there is indeed a systematic problem.
I have put in a claim online but it would be nice to think that someone in the EC is looking into whether there is indeed a systematic problem.