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Why have they taken my Avios? [Transactions from online shopping reversed]

Why have they taken my Avios? [Transactions from online shopping reversed]

Old Feb 10, 13, 3:50 pm
  #1  
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Unhappy Why have they taken my Avios? [Transactions from online shopping reversed]

Just been looking at BA.COM and noticed that my Avios balance had dropped

Two transactions from September have been taken back, but I have no clue as to why

17-Sep-12 10-Feb-13 Avios - Selfridges 0 -6,240
19-Sep-12 10-Feb-13 Avios - Currys 0 -148

Anybody else had this happen recently?
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Old Feb 10, 13, 3:53 pm
  #2  
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Did you return the items, by any chance?
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Old Feb 10, 13, 4:03 pm
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Originally Posted by Genius1 View Post
Did you return the items, by any chance?
Nope.
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Old Feb 10, 13, 4:20 pm
  #4  
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Same has happened to me...

The 30 Avios only credited a few days ago from John Lewis, and they have just been taken away again.

Odd...
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Old Feb 10, 13, 4:24 pm
  #5  
 
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I had this once with a printer I had bought from PC World - the points posted but were removed months afterwards for some reason (no returned goods).

I contacted BA and they asked for a copy of the receipt - which I still had but it had faded so much that reading the original was almost impossible, so they refused to re-add the points as the receipt copy was also of such poor quality.

So their systems seem to be a bit strange. If you have legible receipts I would think you could get them reinstated.
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Old Feb 10, 13, 4:26 pm
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My Selfridges' ones have gone too :-/

I wondered if it was because I used a discount code with my purchase?
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Old Feb 11, 13, 4:16 am
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The same thing has happened to me:

28/10/2012 - Mobiles.co.uk 2000 avios; they were deducted yesterday.

Item wasn't returned (the iPhone is in my pocket as I type) and was paid in full. Seems like there's something gone awry somewhere.
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Old Feb 11, 13, 5:08 am
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Just spoke to a very helpful chap on the Gold Line and he explained that there has been work over the weekend doing Avios adjustments as requested by various suppliers. It would seem that any transaction that has in some way been queried by the purchaser can result in the supplier clawing back the Avios. In my case the Selfridges transaction was for 6 bottles of vintage champagne, the vintage I was sent was 2003 and not 2002 as ordered. I kept the bottles of bubbly sent, but they did send me a rather nice bottle of whisky as compensation. However, "helpful BAEC chap" has asked me to fax in the receipt to them and they will endeavour to get the Avios back. Another great thing about on-line shopping - it is so much easier to keep receipts!
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Old Feb 11, 13, 7:14 am
  #9  
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From Avios.com eStore......

Purchase made 04/12, points credited 11/01, withdrawn 11/02.

11/02/2013 John Lewis-29380051 - 29380051 -162
11/02/2013 John Lewis-29366105 - 29366105 -162
11/01/2013 John Lewis-28567701 162
11/01/2013 John Lewis-28541160 162

Looks like a glitch to me.

spoke to Avios.com via online chat, told to email [email protected]

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Old Feb 11, 13, 7:26 am
  #10  
 
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Originally Posted by johnaalex View Post
Just spoke to a very helpful chap on the Gold Line and he explained that there has been work over the weekend doing Avios adjustments as requested by various suppliers. It would seem that any transaction that has in some way been queried by the purchaser can result in the supplier clawing back the Avios. In my case the Selfridges transaction was for 6 bottles of vintage champagne, the vintage I was sent was 2003 and not 2002 as ordered. I kept the bottles of bubbly sent, but they did send me a rather nice bottle of whisky as compensation. However, "helpful BAEC chap" has asked me to fax in the receipt to them and they will endeavour to get the Avios back. Another great thing about on-line shopping - it is so much easier to keep receipts!
Could you let us know the fax number?

Cheers.
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Old Feb 11, 13, 7:36 am
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Looks like I've been spared, so far, for pre Christmas purchases. I went through BAEC e-store.

Is this, in any way, just an avios.com issue? or are both the BAEC and avios.com e-stores affected?
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Old Feb 11, 13, 7:54 am
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Originally Posted by AdBoy View Post
Could you let us know the fax number?

Cheers.
Sure, the fax number is 01787 881405.
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Old Feb 11, 13, 8:04 am
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Originally Posted by littlefish View Post
Looks like I've been spared, so far, for pre Christmas purchases. I went through BAEC e-store.

Is this, in any way, just an avios.com issue? or are both the BAEC and avios.com e-stores affected?
From the posts above, I think that a number of the issues reported were on the BA eStore, not avios.com
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Old Feb 11, 13, 8:09 am
  #14  
 
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I've had 57 avios added from John lewis Twice. For goods I did return. I expect that the second credit should have been a debit.
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Old Feb 11, 13, 8:18 am
  #15  
 
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This happened to me on the Virgin program - They just asked me to forward the order confirmation from the company (which I did) and the points were put back the next day.
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