Why have they taken my Avios? [Transactions from online shopping reversed]
Feb 26, 2013, 11:16 am
#61
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
I couldn't get Quidco to track with Chrome or Firefox. I tried a vanilla installation of IE, and that seems to work.
Feb 26, 2013, 3:25 pm
#62
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
This problem has been around for a couple of years at least. Would be good if it was resolved once and for all.
Feb 28, 2013, 1:25 am
#63
Join Date: Jul 2009
Location: Mostly London
Programs: BAEC Gold, Amex and some hotels
Posts: 1,318
I have recently tried chasing some miles that haven't appeared since late December / Early Jan.
Most just simply haven't posted, yet one (Tesco entertainment) has posted with "approved" next to it, but no Avios.
BA replied to my claim asking for copies of all the receipts. I have some, but not all (I had a decent purge of my mails recently and deleted some as the goods had arrived, worked etc., by I forgot about the Avios) so I probably won't get those Avios.
I find it incredibly frustrating that, once again, like flights not crediting properly etc., it's up to the customer to jump through hoops because of BA's poor functioning IT systems.
Just not good enough IMO.
Most just simply haven't posted, yet one (Tesco entertainment) has posted with "approved" next to it, but no Avios.
BA replied to my claim asking for copies of all the receipts. I have some, but not all (I had a decent purge of my mails recently and deleted some as the goods had arrived, worked etc., by I forgot about the Avios) so I probably won't get those Avios.
I find it incredibly frustrating that, once again, like flights not crediting properly etc., it's up to the customer to jump through hoops because of BA's poor functioning IT systems.
Just not good enough IMO.
Feb 28, 2013, 2:44 am
#66
Join Date: Feb 2013
Posts: 12
I am really mad. I finally got a reply asking for a copy of the order to be faxed in. I did guest checkout when I completed by order so did not create a selfridges account and I cannot find my paperwork. I understand if this was a recent transaction and they were pending but it was 3 months ago. I know I wouldn't have thrown out the delivery note but I can't find it. This is worth 7000 miles!
Feb 28, 2013, 4:55 am
#67
Original Poster
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
I am really mad. I finally got a reply asking for a copy of the order to be faxed in. I did guest checkout when I completed by order so did not create a selfridges account and I cannot find my paperwork. I understand if this was a recent transaction and they were pending but it was 3 months ago. I know I wouldn't have thrown out the delivery note but I can't find it. This is worth 7000 miles!
Mar 11, 2013, 4:06 pm
#68
Join Date: Dec 2010
Posts: 55
Any one else seeing issues related to this again? Have just had some Selfridges transactions reverse on the BA e-store when there is no reason for them to reverse, plus Comet transactions have been reversed on the Avios E-Store.
I'm aware that Comet are no more but as the Avios store proclaims on every link out page:
"Rewards are provided by this site, and not by the retailer." so, unless I have missed it in the T&C's Comet may very well owe Avios.com money but we should still get our Avios!!
I'm aware that Comet are no more but as the Avios store proclaims on every link out page:
"Rewards are provided by this site, and not by the retailer." so, unless I have missed it in the T&C's Comet may very well owe Avios.com money but we should still get our Avios!!
Mar 12, 2013, 5:29 pm
#70
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Any one else seeing issues related to this again? Have just had some Selfridges transactions reverse on the BA e-store when there is no reason for them to reverse, plus Comet transactions have been reversed on the Avios E-Store.
I'm aware that Comet are no more but as the Avios store proclaims on every link out page:
"Rewards are provided by this site, and not by the retailer." so, unless I have missed it in the T&C's Comet may very well owe Avios.com money but we should still get our Avios!!
I'm aware that Comet are no more but as the Avios store proclaims on every link out page:
"Rewards are provided by this site, and not by the retailer." so, unless I have missed it in the T&C's Comet may very well owe Avios.com money but we should still get our Avios!!
