Why have they taken my Avios? [Transactions from online shopping reversed]
Feb 11, 2013, 1:25 pm
#17
Join Date: May 2007
Location: UK
Posts: 1,896
Happened to me too yesterday with Selfridges. 
Spoke to BA customer services who told me Selfridges reversed the transaction as goods had been returned - they definitely hadn't. They have passed the transaction to the back office to be investigated and reinstated - we'll see....
Very annoying as it was a not insignificant purchase.
There's obviously an underlying problem here with Selfridges and presumably many people won't notice or won't follow through a complaint.
Spoke to BA customer services who told me Selfridges reversed the transaction as goods had been returned - they definitely hadn't. They have passed the transaction to the back office to be investigated and reinstated - we'll see....
Very annoying as it was a not insignificant purchase.
There's obviously an underlying problem here with Selfridges and presumably many people won't notice or won't follow through a complaint.
Feb 11, 2013, 1:49 pm
#18
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
bad business practice in my (USA based consumer driven) opinion...
it's unreasonable to subject your customers to such hassles like finding old receipts that much later over a few miles...
it's unreasonable to subject your customers to such hassles like finding old receipts that much later over a few miles...
Feb 11, 2013, 1:51 pm
#19
Join Date: Nov 2012
Location: Somewhere.
Programs: BA Executive club, Membership rewards, Diners Club, El Al Matmid.
Posts: 22
BA should be able to query this with the affiliate network they are using, its as simple as sending a form tbh.
I think it's a massive reversal if anything to weed out possible incorrect credits.
I've just checked my shopping history and 2 transactions I made twice, are both pending twice. :/
Nice and glitchy!
09/02/2013 euroffice Ł159.99 Pending 638
09/02/2013 Viking Ł120.33 Pending 962
09/02/2013 euroffice Ł159.99 Pending 638
09/02/2013 Viking Ł120.33 Pending 962
I think it's a massive reversal if anything to weed out possible incorrect credits.
I've just checked my shopping history and 2 transactions I made twice, are both pending twice. :/
Nice and glitchy!
09/02/2013 euroffice Ł159.99 Pending 638
09/02/2013 Viking Ł120.33 Pending 962
09/02/2013 euroffice Ł159.99 Pending 638
09/02/2013 Viking Ł120.33 Pending 962
Feb 11, 2013, 2:56 pm
#20
Join Date: Nov 2010
Posts: 5,596
Last night Currys removed 282 avios from my account for a washing machine i Purchased last year.No reply to my e-mails to BA or Currys yet.
I wonder if I can get a refund,and get them to collect their year old washing machine?If not,I want my Avios back.
I wonder if I can get a refund,and get them to collect their year old washing machine?If not,I want my Avios back.
Feb 11, 2013, 3:02 pm
#21
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Colleagues have reported that shopping transactions going back as far as last August were reversed in yesterdays 'sweep'.
Feb 11, 2013, 3:40 pm
#23
Join Date: Nov 2010
Posts: 5,596
Feb 11, 2013, 4:45 pm
#26
Join Date: Apr 2005
Posts: 62
I've had a number of transactions reversed too.
BA Exec silver agent said I needed to send an email to points.com (as BA use them to administer the points apparently) to query and to follow up directly with the store. I refused as my transaction was with BA and the retailer and why should I have to contact a 3rd party to sort out these errors - I've left the problem with BA to sort this out. The agent did say that retailers don't need to give a reason for a reversal request from them and BA just action - leaves the consumer out in the cold having to do all the chasing to sort out - not impressed at all
BA Exec silver agent said I needed to send an email to points.com (as BA use them to administer the points apparently) to query and to follow up directly with the store. I refused as my transaction was with BA and the retailer and why should I have to contact a 3rd party to sort out these errors - I've left the problem with BA to sort this out. The agent did say that retailers don't need to give a reason for a reversal request from them and BA just action - leaves the consumer out in the cold having to do all the chasing to sort out - not impressed at all
Feb 11, 2013, 4:59 pm
#27
Suspended
Join Date: Oct 2011
Location: Her Majesty's United Kingdom
Programs: BA Gold, BA Lounge Rats, BA Audit Survivors, CW Kitchen Defender, CX Noodle Connoisseurs Club
Posts: 5,955
Has anyone tried twittering them about this?
Seems they are giving everyone a different run around story.
Deja Vu - the seat shifting thing.....
Seems they are giving everyone a different run around story.
Deja Vu - the seat shifting thing.....
Feb 12, 2013, 7:34 am
#28
Join Date: Aug 2012
Location: BHD
Posts: 133
I have had 852 avios taken back from a Comet purchase on 30 Aug 2012. And has anyone tried making a claim for 'Missing Avois' through their online claim form recently? I tried on different platforms with different servers but keep getting an 'Internal Server Error'.
Feb 12, 2013, 7:43 am
#29
Join Date: Nov 2010
Posts: 5,596
If so,how did they tell BA to remove the Avios?
