BA seat assignment policy
#16
Original Poster
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
Thx for the info - it's helpful and something that i'll keep in mind the next time i fly CW. I looked at all my previous trips w/ BA and they were all C hence why i assumed it was always included.
#17
Join Date: Nov 2011
Location: Gibraltar, Tel Aviv and Dubai
Programs: BA Gold GFL, Marriott Gold, Swissotel Eleva, Hilton, SPG
Posts: 126
Seat shifting is becoming an all too frequent occurrence. I travelled to Beijing a few days ago from Malaga. It happened to me on both flights and I was severely hacked off, because in both cases I was re-assigned inferior seats. At Malaga, after some discussion I was called in the SalaVIP and moved, as in this case there was no aircraft change nor cabin change.
#18
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
I find the tales of seat shifting here pretty unacceptable.
... and to ask for someone to be moved out of a seat because you fancy it - the mind boggles. I always thought the polite way was to ask the person in the seat you want if they will swap with you and only then if you were offering a better seat.
BA clearly state that they reserve the right to move seat assignments for operational reasons (which are not defined). I have always assumed this to mean broken seat, defective IFE, aircraft change, trim etc. Sitting people or families together or requests for the best seats have never figured on my radar as valid reasons and I don't think that they should.
If this happened to me and the agent would not move me back. I would definitely ask to see the station manager for an explanation and satisfactory resolution to the problem. If it were a case that someone had asked for me to be booted out, I would expect them to be returned to their original seat or me to be upgraded to F.
The only time I was moved from UD to LD I had a polite and friendly chat with the station manager at EZE and jokingly said that I didn't mind downstairs as long as it was in the pointy bit. To my surprise he said I can only upgrade you to F if you accept that you cannot have canapés between EZE and GRU! Very difficult choice to make
... and to ask for someone to be moved out of a seat because you fancy it - the mind boggles. I always thought the polite way was to ask the person in the seat you want if they will swap with you and only then if you were offering a better seat.
BA clearly state that they reserve the right to move seat assignments for operational reasons (which are not defined). I have always assumed this to mean broken seat, defective IFE, aircraft change, trim etc. Sitting people or families together or requests for the best seats have never figured on my radar as valid reasons and I don't think that they should.
If this happened to me and the agent would not move me back. I would definitely ask to see the station manager for an explanation and satisfactory resolution to the problem. If it were a case that someone had asked for me to be booted out, I would expect them to be returned to their original seat or me to be upgraded to F.
The only time I was moved from UD to LD I had a polite and friendly chat with the station manager at EZE and jokingly said that I didn't mind downstairs as long as it was in the pointy bit. To my surprise he said I can only upgrade you to F if you accept that you cannot have canapés between EZE and GRU! Very difficult choice to make
#19
Join Date: Oct 2012
Location: England
Programs: BA Lifetime Gold, UA Premier Platinum
Posts: 389
One slightly mean thing about BA's seat selection policy is that if you make a First redemption booking then you get free seat selection on the long haul leg but you still have to pay for seats in any (non-F) feeder flights (assuming non-Gold/Silver). Eg if you book MAN-LHR-LAX you still have to pay for seat selection on the MAN-LHR leg. It's not a lot of money, but BA would gain a lot of goodwill if they threw this in for free on an F booking.
#20
Join Date: Jun 2006
Location: UK, Peak District near MAN
Programs: BA- blue, BD,DL
Posts: 2,027
BA seat assignment policy
We noticed that last year. It was £10 per person each way MAN-LHR so we didn't bother.
This year connecting to CW redemption it's gone down to £5.
This year connecting to CW redemption it's gone down to £5.
#21
Join Date: Mar 2012
Location: Canterbury, UK
Programs: BA Gold, IHG Diamond + Ambassador, Accor Gold, Avis President's Club, Heathrow Rewards
Posts: 2,471
One slightly mean thing about BA's seat selection policy is that if you make a First redemption booking then you get free seat selection on the long haul leg but you still have to pay for seats in any (non-F) feeder flights (assuming non-Gold/Silver). Eg if you book MAN-LHR-LAX you still have to pay for seat selection on the MAN-LHR leg. It's not a lot of money, but BA would gain a lot of goodwill if they threw this in for free on an F booking.
#23
Join Date: Mar 2012
Location: Canterbury, UK
Programs: BA Gold, IHG Diamond + Ambassador, Accor Gold, Avis President's Club, Heathrow Rewards
Posts: 2,471
#24
Join Date: Jan 2009
Location: UK
Programs: BAEC silver, CX gold, FB ivory
Posts: 91
I find the tales of seat shifting here pretty unacceptable.
... and to ask for someone to be moved out of a seat because you fancy it - the mind boggles. I always thought the polite way was to ask the person in the seat you want if they will swap with you and only then if you were offering a better seat.
... and to ask for someone to be moved out of a seat because you fancy it - the mind boggles. I always thought the polite way was to ask the person in the seat you want if they will swap with you and only then if you were offering a better seat.
#26
Join Date: Mar 2012
Location: Canterbury, UK
Programs: BA Gold, IHG Diamond + Ambassador, Accor Gold, Avis President's Club, Heathrow Rewards
Posts: 2,471
#30
Join Date: Oct 2012
Location: England
Programs: BA Lifetime Gold, UA Premier Platinum
Posts: 389
This must seem odd to an infrequent traveller faced with a choice (say) of flying MAN-DXB-XXX on a nice shiny widebody with through seat allocation, or paying BA to route via LHR and then being expected to pay extra for seat allocation.
The only point that I was making is that BA are (officially at least) happy to extend the class of service benefits to things such as lounge access (such that any pax connecting onto a premium flight at LHR can access the lounge at, say, MAN), but that when it comes to seat choice there are different rules for each sector of the booking.